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JW Marriott Cancun Resort & Spa

Photo gallery for JW Marriott Cancun Resort & Spa

Property amenity
On the beach
On the beach
On the beach
Indoor pool, 3 outdoor pools

Overview of JW Marriott Cancun Resort & Spa

JW Marriott Cancun Resort & Spa

5.0 star property
Upscale beachfront resort with spa, near Iberostar Cancun Golf Course

9.0/10 Superb

1,001 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Airport transfer
  • Gym
  • Non-smoking
  • Air conditioning
The price is $389
Price available on 4/25/2023
Map
Blvd. Kukulcan, Km 14.5, Lote 40-A, Zona Hotelera, Cancun, QROO, 77500
Main amenities
  • 24-hour fitness center
  • 3 outdoor pools and indoor pool
  • 8 restaurants and 4 bars/lounges
  • Breakfast available
  • Children's pool
  • Daily housekeeping
  • Full-service spa
  • On the beach
  • Outdoor tennis court
  • Rooftop terrace
  • Sauna
  • Steam room
Feel at home
  • Babysitting (surcharge)
  • Children's club (surcharge)
  • Children's pool
  • Connecting/adjoining rooms available
  • Free cribs/infant beds
  • Playground on site

Room options

About this area

What's nearby

  • In Zona Hotelera
  • Iberostar Cancun Golf Course - 25 min walk
  • La Isla Shopping Mall - 33 min walk
  • Delfines Beach - 38 min walk
  • Aquaworld - 1 min drive
  • El Rey Ruins - 5 min drive
  • Chac Mool Beach - 12 min drive
  • Forum Beach - 12 min drive
  • Cancun Convention Center - 7 min drive
  • Tortuga Beach - 18 min drive
  • Langosta Beach - 12 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 18 min drive
  • Airport shuttle (surcharge)

Restaurants

  • Chambao - 7 min walk
  • Restaurant nebbiolo en cancun - 6 min walk
  • JW Marriott Lobby Bar - 1 min walk
  • Fred's House - 8 min walk
  • Club 91 Lounge - 1 min walk
Map

About this property

JW Marriott Cancun Resort & Spa

JW Marriott Cancun Resort & Spa is a great choice for your beach stay in Cancun. There's plenty of fun with the 3 outdoor pools and indoor pool, and guests in the mood for pampering can visit the spa to indulge in massages, body wraps, and facials. Dining choices include 8 restaurants and the 4 bars/lounges are great places to grab a cold drink. Other highlights at this luxurious resort include a rooftop terrace, a poolside bar, and a 24-hour fitness center. Fellow travelers say great things about the beach location and spacious guestrooms.

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of Commitment to Clean (Marriott)
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitizer provided
Individually-wrapped food options available for breakfast and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 448 units
  • Arranged over 14 floors

Arriving/Leaving

  • Check-in time from 3 PM - midnight
  • Express check-in/out available
  • Late check-in subject to availability
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required

Children

  • Babysitting*
  • Supervised childcare*
  • Children's club*

Pets

  • Pets not allowed
  • Service animals welcome

Parking

  • Free onsite self parking
  • Free onsite valet parking

Transfers

  • Airport shuttle (available 24 hours)*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge)
  • 8 restaurants
  • 24-hour room service
  • 4 bars/lounges
  • Coffee shop
  • Poolside bar
  • Private dining
  • Swim-up bar

Traveling with children

  • Children's club (surcharge)
  • Children's pool
  • Playground
  • Supervised childcare (surcharge)

What to do

  • On the beach
  • Tennis
  • Fitness classes
  • Pilates classes
  • Yoga classes
  • Shopping
  • Golfing nearby

Working away

  • Business center
  • Conference space
  • Meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Hair salon
  • Luggage storage
  • Multilingual staff
  • On-site car rental
  • Porter/bellhop
  • Romance packages
  • Tour/ticket assistance
  • Wedding services

Facilities

  • 24-hour fitness center
  • 3 outdoor pools
  • An indoor pool
  • ATM/banking
  • Banquet hall
  • Full-service spa
  • Garden
  • Outdoor tennis court
  • Rooftop terrace
  • Safe-deposit box at front desk
  • Sauna
  • Shopping mall on site
  • Spa tub
  • Steam room

Accessibility

  • Accessible bathroom (select rooms)
  • Elevator
  • Grab bar near toilet
  • Hand-held showerheads
  • Height-adjustable showerhead
  • In-room accessibility (select rooms)
  • Lever door handles
  • Lowered electrical outlets in bathroom
  • Lowered locks/deadbolt
  • Lowered peephole/view port in door
  • Roll-in shower (select rooms)
  • Stair-free path to entrance
  • Transfer shower
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

Languages

  • English
  • Spanish

Room amenities

Be entertained

  • LED television
  • Pay movies
  • Premium cable channels

Home comfort

  • Air conditioning (climate-controlled)
  • Bathrobes and slippers
  • Coffee/tea maker
  • Iron/ironing board
  • Minibar

Sleep well

  • Blackout drapes/curtains
  • Free crib/infant bed
  • Free rollaway/extra bed
  • Pillow menu
  • Premium bedding
  • Turndown service

What to enjoy

  • Balcony
  • In-room massage

Freshen up

  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free newspapers
  • Phone
  • WiFi

Food and drink

  • Champagne service

More

  • Connecting/adjoining rooms available
  • Daily housekeeping
  • In-room safe
  • LED light bulbs
  • Recycling

Special features

Spa

The onsite spa has couples treatment room(s). Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a spa tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic.

Dining

Sedona Grill - Overlooking the pool, this restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Awards and affiliations

This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ+) guests.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • Resort fee: USD 41.65 per accommodation, per night
  • Resort fee inclusions:
    • Fitness/yoga classes
    • Sporting facilities or equipment
    • Internet access (may be limited)
    • Additional inclusions

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately USD 28 per person
  • Airport shuttle service is offered for an extra charge of USD 18.00 per person (one-way)

Children & extra beds

  • In-room babysitting is available for an extra charge
  • Supervised childcare is available for an extra charge
  • Children's club access is available for an extra charge

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast and through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

<p>The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. </p><p>Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site. </p><p>This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).</p><p>This property accepts credit cards. Cash is not accepted.</p>

Also known as

Cancun JW
Cancun Marriott JW
Cancun Marriott Resort
JW Cancun
JW Cancun Marriott
JW Marriott Cancun
JW Marriott Cancun Resort
JW Marriott Resort Cancun
Marriott Cancun
Marriott Resort Cancun
Jw Marriott Cancun Hotel Cancun
Cancun Marriott
Cancun Marriott
Jw Marriott Cancun Resort
JW Marriott Cancun Resort Spa

Frequently asked questions

Does JW Marriott Cancun Resort & Spa offer free cancellation for a full refund?
Yes, JW Marriott Cancun Resort & Spa does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at JW Marriott Cancun Resort & Spa?
As of Mar 30, 2023, prices found for a 1-night stay for 2 adults at JW Marriott Cancun Resort & Spa on Apr 25, 2023 start from $389, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at JW Marriott Cancun Resort & Spa?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at JW Marriott Cancun Resort & Spa?
Yes, there are 3 outdoor pools, an indoor pool, and a children's pool.
Are pets allowed at JW Marriott Cancun Resort & Spa?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at JW Marriott Cancun Resort & Spa?
Yes, there's free self and valet parking.
Is airport shuttle service offered by JW Marriott Cancun Resort & Spa?
Yes, an airport shuttle is available. The charge is USD 18.00 per person one-way.
What are the check-in and check-out times at JW Marriott Cancun Resort & Spa?
You can check in from 3 PM - midnight. Check-out time is noon. Express check-in and check-out and contactless check-in and check-out are available.
Is there an onsite casino at JW Marriott Cancun Resort & Spa?
No, this resort doesn't have a casino, but PlayCity Casino (17-min drive) and Royal Yak Casino and Sports Book (18-min drive) are both nearby.
What is there to do at JW Marriott Cancun Resort & Spa and nearby?
Practice your swing on the tennis courts. Additional recreation onsite includes aerobics, Pilates, and yoga. Indulge in a treatment at the spa, soothe your senses in the spa tub, or go for a swim in one of the 3 outdoor swimming pools. JW Marriott Cancun Resort & Spa also has 4 bars, an indoor pool, and a 24-hour fitness center, as well as a sauna and a garden.
Are there restaurants at or near JW Marriott Cancun Resort & Spa?
Yes, there are 8 onsite restaurants, featuring pool views.
Does JW Marriott Cancun Resort & Spa have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around JW Marriott Cancun Resort & Spa like?
JW Marriott Cancun Resort & Spa is a short 9-minute walk from Aquaworld and 19 minutes' walk from Oasis Arena. Travelers say that the resort is in a great location.

Reviews

9.0

Superb

9.5/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.1/10

Property conditions & facilities

8.9/10

Eco-friendliness

Reviews

8/10 Very Good

Bachir, 9-night family trip
Verified Hotels.com guest review

10/10 Exceptional

We liked absolutely everything about our stay. Staff very friendly and restaurants great.
Verified Expedia guest review

10/10 Exceptional

Verified Expedia guest review

10/10 Exceptional

The garden facing the beach is so beautiful and all restaruants are nice and clean.
Verified Expedia guest review

10/10 Exceptional

This was my 2nd time here, and I can’t say enough how well the staff makes you feel welcomed. I mentioned on my last day here, that the breakfast buffet didn’t have tamales like the year prior, and the chef made me some-kind of tamale thing as I was checking out. The extra attention is what makes this place 5-stars to me! Also the rooms and property are extremely well kept and clean. Looking forward to coming back!
Dorothy, 5-night trip
Verified Hotels.com guest review

10/10 Exceptional

I really liked the service. All the dietary restrictions we had were met by the hotel staff.
Verified Expedia guest review

2/10 Poor

ali, 4-night trip
Verified Hotels.com guest review

2/10 Poor

Staff attempted to downgrade my room selection from a king size bed, by lying saying that no such room was available. Then upon checkout they attempted to charge for me for breakfast, for which I pre-paid.
Trina Raynell, 4-night trip
Verified Travelocity guest review

10/10 Exceptional

loved the hotel, loved staff, loved janitorial services, no microwave was very inconvenient. Very pricey food on site.
Verified Expedia guest review

2/10 Poor

frank, 4-night trip
Verified Travelocity guest review