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All properties in Cancun, Quintana Roo, Mexico
All properties in Cancun, Quintana Roo, Mexico

JW Marriott Cancun Resort & Spa, Cancun

4.5-star4.5 stars
Blvd. Kukulcan, Km 14.5, Lote 40-A, Zona Hotelera, Cancun, QROO, 77500, Mexico

Upscale beachfront resort with spa, near Aquaworld
  • Free WiFi and free parking
  • Collect nightsYou can collect Hotels.com® Rewards nights here

Notes

From 178 reviews. TripAdvisor Traveler Rating.

TripAdvisor Traveller Rating

Beach
Beautiful beach
Pool
Great pool
Room
Great room
Breakfast
Tasty breakfast

JW Marriott Cancun Resort & Spa, Cancun

from $199
  • Premium Room, 1 King Bed, Balcony, Ocean View
  • Room, 1 King Bed, Balcony, Ocean View
  • Club Room, 1 King Bed, Balcony (Club 91 Level)
  • Junior Suite, 1 King Bed with Sofa bed, Balcony (JW Luxury Suite)
  • Suite, 1 Bedroom, Balcony (Caribbean Suite)
  • Grand Suite, 1 Bedroom, Oceanfront (Grand Ocean Front Suite)
  • Club Suite, 1 Bedroom (Club 91 Level, Caribbean)
  • Grand Suite, 1 Bedroom, Oceanfront (Club 91 Level)
  • Presidential Suite, 1 Bedroom, Ocean View (Presidential Suite)
  • Room, 2 Double Beds, Balcony, Ocean View (Guest room)
  • Premium Room, 2 Double Beds, Balcony, Ocean View
  • Room, Pool View
  • Club Room, 2 Double Beds, Balcony

What’s around JW Marriott Cancun Resort & Spa, Cancun

Landmarks

  • In Zona Hotelera
  • Aquaworld - 10 min walk
  • Cancun Interactive Aquarium - 31 min walk
  • La Isla Shopping Mall - 35 min walk
  • Delfines Beach - 38 min walk
  • Maya Cancun Museum - 22 min walk
  • Ballenas Beach - 1 min walk
  • Marlin Beach - 16 min walk

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 19 min drive
  • Airport shuttle (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 448 rooms
  • This hotel is arranged over 14 floors

Arriving/leaving

  • Check-in time 3 PM-midnight
  • Check-out time is noon
  • Express check-in/out
24-hour airport shuttle service is available. Fees may apply. Contact the property in advance to make arrangements.

Required at check-in

  • Credit card or cash deposit required

  • Government-issued photo ID required

Travelling with others

Children

  • Babysitting/childcare *

  • Children's club *

Pets

  • Pets not allowed (service animals welcome)

Internet

  • Free WiFi in public areas

  • Free WiFi and wired Internet access in rooms

Transportation

Transfers

  • Airport shuttle (available 24 hours) *

Parking

  • Free valet parking

Payment types at the property

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Taking the kids?
  • Children's club (surcharge)
  • In-room childcare (surcharge)
  • Supervised childcare/activities (surcharge)
Food and drink
  • Buffet breakfast (surcharge)
  • 8 restaurants
  • 4 bars/lounges
  • Coffee shop/café
  • Swim-up bar
  • Poolside bar
  • 24-hour room service
Things to do
  • Fitness classes on site
  • Personal motorized watercraft on site
  • Pilates classes on site
  • Playground on site
  • Surfing/boogie boarding on site
  • Yoga classes/instruction on site
  • Golfing nearby
  • Parasailing nearby
  • Sailing nearby
  • Scuba diving nearby
  • Snorkeling nearby
  • Water skiing nearby
  • Windsurfing nearby
Working away
  • Business center
  • Conference space
  • Meeting rooms
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Elevator
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Garden
Accessibility
  • Accessible bathroom
  • In-room accessibility

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Pillow menu
  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding
Things to enjoy
  • In-room massage available
  • Separate sitting area
  • Balcony
Freshen up
  • Free toiletries
  • Hair dryer
Be entertained
  • LED TV
  • Pay movies
  • Premium TV channels
Stay connected
  • Desk
  • Free newspaper
  • Free WiFi
  • Phone
More
  • Daily housekeeping
  • In-room safe

Special features

Spa

The onsite spa has couples treatment room(s). Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a spa tub and a steam room. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic.

Dining

Sedona Grill - Overlooking the pool, this restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Recreation

On Site

  • Fitness facilities
  • Outdoor tennis court
  • Sauna
  • Spa tub
  • Steam room
  • Tennis on site
  • Fitness classes on site
  • Personal motorized watercraft on site
  • Pilates classes on site
  • Playground on site
  • Surfing/boogie boarding on site
  • Yoga classes/instruction on site

Nearby

  • Golfing nearby
  • Parasailing nearby
  • Sailing nearby
  • Scuba diving nearby
  • Snorkeling nearby
  • Water skiing nearby
  • Windsurfing nearby

JW Marriott Cancun Resort & Spa, Cancun’s small print

Also known as

  • Cancun JW
  • Marriott Resort Cancun
  • Jw Marriott Cancun Hotel Cancun
  • Cancun Marriott
  • Cancun Marriott
  • Jw Marriott Cancun Resort
  • JW Marriott Cancun Resort Spa
  • Cancun Marriott JW
  • Cancun Marriott Resort
  • JW Cancun
  • JW Cancun Marriott
  • JW Marriott Cancun
  • JW Marriott Cancun Resort
  • JW Marriott Resort Cancun
  • Marriott Cancun

Policies

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

Optional extras

Buffet breakfast is offered for an extra charge of USD 28 per person (approximately)

Children's club access is available for an extra charge

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge of USD 18.00 per person (one-way)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

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Recent reviews

Superb 9.0 From 635 reviews

Exceptional 10.0
Great Views
Our Hotel room was just amazing! They provided us with one of the best views in the property (room 1401). Thank you JW Marriott for giving my family and I a special welcome.
Frances, usFamily trip
Exceptional 10.0
Loved it!
Great place. We loved it. My only complaint is that the beds seemed awfully small and the pillows were terrible. The staff were so welcoming and friendly. We definitely plan on returning.
Joy, usFamily trip
Exceptional 10.0
The staff was super nice and polite. The room was spacious and clean. Would definitely come back!
Iveth, usFamily trip
Good 6.0
Relaxing in a construction site? No!
Construction noise through out hotel was inescapable. At the pool, on the balcony, on the beach. Some notification of construction should be made before reserving. Really put a pall on our trip. Managment should have controlled noise by closing patio doors where work took place
Lars, us4 night romance trip
Fair 4.0
Never again-so many better options in Cancun
This was our first time at JW Marriott. We have stayed at a number of higher end hotel in the hotel zone in Cancun. This was the first time we went to a resort that does not have all-inclusive. We paid for Club 91 which is their version of all-inclusive-but only offers meals as part of the service in one lounge area. The food was all buffet style and limited to about 7 options. The cost was overpriced for what you get. We have stayed at nicer hotels for less, with free food and drinks. On top of this they were doing construction on the hotel, so there was pounding and construction all day. They offered no discounts for dealing with the construction and did not close off the section of the hotel under construction. The service was great however-the people who worked there are very accommodating and helpful, just like at most high-end Cancun resorts. But Marriott the brand was a major fail. We were promised their best hotel rooms since we paid for Club 91, but due to construction we just got a normal room and it was surrounded by construction noise. The food was subpar and VERY limited. Drinks are extra, activities are extra, snacks extra, etc. etc. I would not suggest this hotel to anyone staying in Cancun, so many better options for the money and Marriott does not know how to treat its customers. They should have closed off a section for construction and only had rooms open that wouldn't be bothered or offer a discount. We were very disappointed and will not be back.
Mike, usRomance trip

JW Marriott Cancun Resort & Spa, Cancun

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