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Europa Gatwick Hotel & Spa, Crawley

3 stars3 stars
Balcombe RoadMaidenbower, CrawleyEnglandRH10 7ZRUnited Kingdom
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2.4 / 5
Room
Room needs to be improved
Location
Location is ok
Service
Service is adequate
Cleanliness
Could use a good cleaning
586See all 586 Hotels.com reviews
From 2,517 reviewsTripAdvisor Traveller Rating

Europa Gatwick Hotel & Spa, Crawley

from $38
  • Standard Double Room (Advance Saver)
  • Standard Twin Room
  • Standard Double Room
  • Family Room
  • Executive Double Room
  • Lodge Room
  • Standard Single Room

At a glance

Key facts

Hotel size

  • This hotel has 246 rooms

Arriving/leaving

  • Check-in time 2 PM-2 PM
  • Check-out time is 11 AM
  • Express check-out

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

Travelling with others

Pets

  • Pets allowed (dogs and cats only) *

  • 1 per room

Internet

  • Free WiFi in public areas

  • WiFi in rooms *

Transportation

Parking

  • Free self parking

  • Extended parking *

Also known as

  • Europa Gatwick
  • Europa Gatwick Hotel Crawley
  • Europa Gatwick Hotel
  • Europa Hotel Gatwick
  • Gatwick Europa
  • Gatwick Europa Hotel
  • Gatwick Hotel Europa
  • Hotel Europa Gatwick
  • Hotel Gatwick Europa
  • Europa Gatwick Crawley

Policies

Children under 16 years old are not allowed in the swimming pool or health club without adult supervision.

Guests under 16 years old are not allowed in the fitness facility.

Optional extras

Facility access costs GBP 4.00 per person, per day. Facilities include fitness facilities, a sauna, a spa, and a swimming pool.

Extended parking is available for an extra charge

Breakfast costs between GBP 10.00 and GBP 15.00 for adults, and GBP 5.00 and GBP 10.00 for children (approximately)

Pets are allowed for an extra charge of GBP 10.00 per pet, per stay (maximum GBP 25 per stay)

WiFi is available in guestrooms for GBP 7 per 24-hour period (rates may vary)

In the hotel

Food and drink
  • Full breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • 24-hour room service
Things to do
  • Indoor pool
  • Fitness facilities
  • Spa tub
  • Steam room
  • Golfing nearby
  • Sauna
Working away
  • Business center
  • Conference space
Services
  • 24-hour front desk
  • Dry cleaning/laundry service
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
Facilities
  • Elevator/lift
  • Safe-deposit box at front desk
  • Fireplace in lobby
  • Television in common areas
Accessibility
  • Accessible bathroom

In the room

Home comforts
  • Coffee/tea maker
Freshen up
  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer
Be entertained
  • Satellite TV channels
Stay connected
  • Desk
  • Free newspaper
  • WiFi (surcharge)
More
  • Daily housekeeping

Europa Gatwick Hotel & Spa, Crawley’s small print

Also known as

  • Europa Gatwick
  • Europa Gatwick Hotel Crawley
  • Europa Gatwick Hotel
  • Europa Hotel Gatwick
  • Gatwick Europa
  • Gatwick Europa Hotel
  • Gatwick Hotel Europa
  • Hotel Europa Gatwick
  • Hotel Gatwick Europa
  • Europa Gatwick Crawley

Policies

Children under 16 years old are not allowed in the swimming pool or health club without adult supervision.

Guests under 16 years old are not allowed in the fitness facility.

Optional extras

Facility access costs GBP 4.00 per person, per day. Facilities include fitness facilities, a sauna, a spa, and a swimming pool.

Extended parking is available for an extra charge

Breakfast costs between GBP 10.00 and GBP 15.00 for adults, and GBP 5.00 and GBP 10.00 for children (approximately)

Pets are allowed for an extra charge of GBP 10.00 per pet, per stay (maximum GBP 25 per stay)

WiFi is available in guestrooms for GBP 7 per 24-hour period (rates may vary)

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

2.4 /5 from 586 reviews

Europa Gatwick Hotel & Spa, Crawley
Poor1.0 / 5
NEVER never never stay here!
This was the worst experience I have ever had in all my years of travel. Bathroom was moldy, bed and mattress cheap and sagging, our room was not cleaned the entire 3 days we stayed there and there was no explanation for the deficiency. We could never find a parking space for our car because the hotel also uses its property as a Park and Fly; which we found out when we complained at the front desk. One night we returned to find a note at reception advising TVs were not working ...again no idea why not. The owner of Britannia hotels is using this property as a cash cow...no investment into the property and taking out whatever he can get. Disgusting have a look on internet for Britannia Hotels and read on. There have been many such complaints over the years. Wish I had done just a bit more research on this one. Frosting on the cake: my daughter in law received a ticket from private parking company for parking at the hotel when she was visiting us for drinks. She was there for just over 1.5 hours
3 night romance trip
Europa Gatwick Hotel & Spa, Crawley
Poor1.0 / 5
Stay well clear of this place
Don’t touch this place with a barge pole. The parking is apparently rented out to people flying out of Gatwick – so there’s none when you get there. The management hide in their office when you ask why there’s no parking and they send the poor desk clerk out to face unhappy clients. Then she (desk clerk) tells you they’ve (management) suggested you park on the grass verge outside the hotel premises. The room was cramped and had dirty stained carpets. Your gut feeling tells you “This place is dodgy.” You may find something cleaner and more comfortable at the local NSPCA.
1 night business trip
Europa Gatwick Hotel & Spa, Crawley
Excellent4.0 / 5
close to Gatwick
Clean, a little out-dated, not enough parking. WiFi kind of iffy
2 night romance trip
Europa Gatwick Hotel & Spa, Crawley
Poor1.0 / 5
Worst of the 65 English hotels so far
There is no cell service at this hotel. During our stay there where many guests wandering the grounds trying to get a signal. Knowing this it is very surprising that the hotel only provides poor internet in the lobby. Also the hotel smells very poorly...mold, etc. shockingly for being an airport hotel we were awake alright due to a wedding that had people running thru the halls up til 3:00 am! Very poor service.
1 night family trip
Europa Gatwick Hotel & Spa, Crawley
Good3.0 / 5
close to Gatwick Airport
Convenient to airport. Daytime staff helpful but other shifts either not terribly competent or helpful. Room could have been a great deal cleaner. Few amenities and all required extra expense. Facility has potential but needs a great deal of work to make it ready for prime time.
1 night trip

See all reviews

Europa Gatwick Hotel & Spa, Crawley

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