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Four Points by Sheraton Knoxville Cumberland House Hotel, Knoxville

3 stars
1109 White AveKnoxvilleTN37916United States of America, 855-239-9480
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Excellent4.3 / 5
Location
Great location
Service
Fantastic service
Breakfast
Breakfast can be improved
318See all 318 Hotels.com reviews
From 313 reviewsTripAdvisor Traveller Rating

Four Points by Sheraton Knoxville Cumberland House Hotel, Knoxville

Hotel Info: 855-239-9480

from $89
  • Traditional Room, 2 Queen Beds
  • Deluxe Room
  • Room, Accessible
  • Deluxe Room, 1 King Bed
  • Suite
  • Suite
  • Room, Accessible
  • Traditional Room, 1 King Bed
  • Room, 2 Queen Beds, Accessible
  • Standard Room
  • Deluxe Room, 2 Queen Beds
  • Deluxe Room
  • Traditional Room, 2 Queen Beds

At a glance

Key facts

Hotel size

  • This hotel has 129 rooms
  • This hotel is arranged over 7 floors

Arriving/leaving

  • Check-in time 3 PM-1:00 AM
  • Check-out time is noon
  • Express check-in/out

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

Travelling with others

Pets

  • Pets not allowed

Extra people

  • Roll-away beds available, charges may apply*

Internet

  • Free WiFi in public areas

  • Free WiFi and wired Internet access in rooms

Transportation

Parking

  • Valet parking *

Other information

  • Smoke-free property

Also known as

  • Cumberland House Hotel
  • Cumberland House Hotel Knoxville
  • Four Points Cumberland House Hotel Knoxville
  • Four Points Sheraton Cumberland House
  • Four Points Sheraton Cumberland House Hotel
  • Four Points Sheraton Knoxville Cumberland House
  • Four Points Sheraton Knoxville Cumberland House Hotel
  • Sheraton Cumberland
  • Sheraton Cumberland House

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Mandatory fees

Pet deposit: USD 25 per night

Optional extras

Self parking costs USD 10 per day with in/out privileges

Valet parking costs USD 16 per day with in/out privileges

Breakfast costs between USD 10 and USD 14 per person (approximately)

In the hotel

Food and drink
  • Full breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Room service (during limited hours)
Things to do
  • Fitness facilities
  • Golfing nearby
  • Hiking/biking trails nearby
Working away
  • Business center
  • Number of meeting rooms - 5
  • Conference space
  • Meeting rooms
  • Conference space size (feet) - 1200
  • Conference space size (meters) - 108
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Wedding services
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 1
  • Elevator/lift
  • Safe-deposit box at front desk
  • Television in common areas
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
  • Premium bedding
Freshen up
  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer
Be entertained
  • 42-inch LCD TV
  • Pay movies
  • Premium TV channels
Stay connected
  • Desk
  • Free weekday newspaper
  • Free WiFi
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • Connecting/adjoining rooms available

Special features

Dining

McEwans Kitchen - This restaurant specializes in American cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Four Points by Sheraton Knoxville Cumberland House Hotel, Knoxville’s small print

Also known as

  • Cumberland House Hotel
  • Cumberland House Hotel Knoxville
  • Four Points Cumberland House Hotel Knoxville
  • Four Points Sheraton Cumberland House
  • Four Points Sheraton Cumberland House Hotel
  • Four Points Sheraton Knoxville Cumberland House
  • Four Points Sheraton Knoxville Cumberland House Hotel
  • Sheraton Cumberland
  • Sheraton Cumberland House

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Mandatory fees

Pet deposit: USD 25 per night

Optional extras

Self parking costs USD 10 per day with in/out privileges

Valet parking costs USD 16 per day with in/out privileges

Breakfast costs between USD 10 and USD 14 per person (approximately)

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Excellent 4.3 /5 from 318 reviews

Four Points by Sheraton Knoxville Cumberland House Hotel, Knoxville
Outstanding5.0 / 5
Return stay
We've stayed here several times. Consistently friendly, comfortable.
3 night romance trip
Four Points by Sheraton Knoxville Cumberland House Hotel, Knoxville
Fair2.0 / 5
Dirty rooms, but good location
The rooms were not ideal. There were hairs all over the bed and the carpet was really dirty. Also, we had to get someone to come and fix the shower because it wasn't draining. Only good thing about this hotel was that it was walking distance from market square and campus.
2 night romance trip
Four Points by Sheraton Knoxville Cumberland House Hotel, Knoxville
Fair2.0 / 5
There were bugs in the room. I saw two flea like bugs. The TV was bad. When you go on, you see buy movies now. I don't want to buy movies. Hard to find Channels other than Movies. I purchased hotel reservation thru Expedia, the hotel said they did not pay them. The rooms were paid in full before arrival and a hold was put on my credit card. That made me angry from the start. The hotel restaurant service was horrible. Staff were complaining to customers neing left short staffed. I don't want to hear their woes, I just wanted customer service. Overall, disappointed in hotel service and cleanliness. I am putting the Sheraton hotels on the 'don't stay there list.'
2 night business trip
Four Points by Sheraton Knoxville Cumberland House Hotel, Knoxville
Outstanding5.0 / 5
Everything was perfect ....couldn't ask for anything less
1 night romance trip
Four Points by Sheraton Knoxville Cumberland House Hotel, Knoxville
Fair2.0 / 5
Buyer beware
Backed up toilet, no handle on closet door, no parking spaces and saw a roach on the wall.
2 night trip with friends

See all reviews

Four Points by Sheraton Knoxville Cumberland House Hotel, Knoxville

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