Skip to main content.
All properties in Puerto Morelos, Quintana Roo, Mexico
1 room, 2 adults

Now Sapphire Riviera Cancun All Inclusive, Puerto Morelos

4-star4 stars
Super Manzana 11, Manzana 9, Lote 10, Puerto Morelos, QROO, 77580, Mexico

Puerto Morelos beachfront property with 7 restaurants, spa
  • Free WiFi and free parking
  • Collect nightsYou can collect Hotels.com® Rewards nights here
Fabulous8.6
Service
Fantastic service
Food
Delicious food
Room
Great room
Comfort
Very comfortable
391See all 391 Hotels.com reviews
From 9,476 reviews

TripAdvisor Traveller Rating

Now Sapphire Riviera Cancun All Inclusive, Puerto Morelos

from $299
  • Dlx Jr Suite Tropical View King Bed
  • Preferred Club Jr Suite Tropical View
  • Preferred Club St Ocean Front King Bed
  • Deluxe Jr Suite Tropical View Two Dbl Bd
  • Preferred Club JrSt OceanFrontTwo Dbl Bd
  • Preferred Club St Tropical View Two Dbl
  • Deal of the Day
  • Preferred Club Junior Suite Beach Front Two Double Beds
  • Preferred Club Junior Suite Beach Front King Bed
  • Deal of the day Preferred

What’s around Now Sapphire Riviera Cancun All Inclusive, Puerto Morelos

Landmarks

  • On the beach
  • Crococun Zoo - 32 min walk
  • Ojo de Agua Beach - 38 min walk
  • Puerto Morelos Town Square - 2.8 mi / 4.6 km
  • San Jose Catholic Parish - 2.8 mi / 4.6 km
  • Puerto Morelos Reef - 2.9 mi / 4.6 km
  • Artisans Market - 2.9 mi / 4.6 km
  • Sanctuary of Hope and Time Capsule - 4.9 mi / 7.9 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 23 min drive
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 124 min drive
  • Free self parking
  • Free valet parking

About Now Sapphire Riviera Cancun All Inclusive, Puerto Morelos

Location.
Resort Riviera Cancun is tucked amid a white-sand beach and a mangrove jungle in Puerto Morelos, 20 miles (32 kilometers) from Cancun, Mexico. Cozumel is located 13 miles (21 kilometers) from this property.

Hotel Features.
From the Caribbean Market Place to the Tequila Grill, guests can experience a variety of international and innovative regional seafood dishes. L'Hermitage offers elegant ambience and French cuisine, while Sumire specializes in traditional Japanese fare. Built in 2001, this waterfront property offers a full-service business center, flexible conference space (surcharge), and high-speed Internet access cater to corporate needs. This Mayan-inspired resort offers 2 pools surrounded by thatched palapas and poolside bars. The main freeform pool area is distinguished by a round wedding chapel that spans the pool's width. Nearby, a "quiet pool" provides tranquil sunning opportunities. A children's pool is on site and is adjacent to a free children's club activity center. Set within a secluded corner of the resort, Now Spa By Pevonia focuses on massage, body and facial treatments, and hair/nail care, and a Turkish bath is offered (all for a surcharge). Wireless Internet access is free in public areas. Parking is available for free. A roundtrip airport shuttle is available for a fee.

Guestrooms.
The Resort Riviera Cancun features 496 guest suites that are housed in 14 3-story bungalows with private, furnished balconies or patios with pool or ocean views. Each suite offers a separate sitting area with sofa or easy chairs. A 32-inch LCD TV with cable programming, free WiFi access, and climate control offer comfort and convenience.

At a glance

Key facts

Size

  • 496 rooms
  • Arranged over 3 floors

Arriving/leaving

  • Check-in time starts at 3 PM
  • Check-out time is noon

Required at check-in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others

Children

  • Babysitting/childcare *

  • Free children's club (ages 3 - 12)

Pets

  • Pets allowed (dogs only) *

  • Specific rooms only, restrictions apply *

  • 1 per room (up to 22 lb)

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Parking

  • Free valet parking

Other information

  • Smoke-free property
  • All-inclusive (taxes and gratuities included)
  • Resort fee included
* See small print for additional details or extra charges

At the property

Taking the kids?
  • Children's club (free)
  • In-room childcare (surcharge)
  • Supervised childcare/activities (free)
Food and drink
  • 7 restaurants
  • 5 bars/lounges
  • 2 poolside bars
  • Coffee shop/café
  • Swim-up bar
  • 24-hour room service
Things to do
  • Fitness classes on site
  • Basketball on site
  • Kayaking on site
  • Personal motorized watercraft on site
  • Playground on site
  • Scuba diving on site
  • Snorkeling on site
  • Volleyball on site
  • Windsurfing on site
  • Ecotours nearby
  • Golfing nearby
  • Parasailing nearby
  • Sailing nearby
  • Scooter/moped rentals nearby
  • Skydiving nearby
  • Surfing/boogie boarding nearby
  • Water skiing nearby
Working away
  • Conference space
  • Conference space size (feet) - 8295
  • Conference space size (meters) - 771
  • One meeting room
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 14
  • Year Built 2001
  • ATM/banking
  • Terrace
Accessibility
  • Accessible bathroom
  • In-room accessibility
Languages Spoken
  • English
  • Spanish

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Ceiling fan
  • Coffee/tea maker
  • Iron/ironing board
Sleep well
  • Pillow menu
  • Down comforter
  • Blackout drapes/curtains
  • Turndown service
Things to enjoy
  • In-room massage available
  • Balcony or patio
  • Separate sitting area
Freshen up
  • Bidet
  • Free toiletries
  • Hair dryer
Be entertained
  • 32-inch LCD TV
  • Cable TV channels
  • IPod docking station
  • MP3 docking station
  • DVD player
Stay connected
  • Desk
  • Free WiFi
  • Free local calls
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe

Special features

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)
  • Number or type of beverages limited at one or more venues

Activities and facilities/equipment
All non-motorized water sports are included.

Water activities
  • Kayaking
  • Snorkeling
  • Windsurfing

Land activities
  • Fitness facilities
  • Soccer
  • Tennis
  • Volleyball
  • Access to golf course
  • Golf green fees

Lessons/classes/games
  • Aerobics
  • Dancing
  • Water fitness

Kids' club
  • Supervised activities for children between 3 and 12 years old

Entertainment
  • Onsite entertainment and activities
  • Access to onsite clubs
  • Onsite live performances

Not included
  • Use of golf cart
  • Use of golf equipment
  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Snorkeling excursions
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

Recreation

On Site

  • Fitness facilities
  • Outdoor tennis courts -
  • Sauna
  • Steam room
  • Tennis on site
  • Fitness classes on site
  • Basketball on site
  • Kayaking on site
  • Personal motorized watercraft on site
  • Playground on site
  • Scuba diving on site
  • Snorkeling on site
  • Volleyball on site
  • Windsurfing on site

Nearby

  • Ecotours nearby
  • Golfing nearby
  • Parasailing nearby
  • Sailing nearby
  • Scooter/moped rentals nearby
  • Skydiving nearby
  • Surfing/boogie boarding nearby
  • Water skiing nearby

Awards and affiliations

Green / Sustainable Property
This property participates in Rainforest Alliance Sustainable Tourism Certification, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Now Sapphire Riviera Cancun All Inclusive, Puerto Morelos’s small print

Also known as

  • All Inclusive Now Sapphire Riviera Cancun
  • Riviera Sapphire Cancun
  • Now Sapphire Riviera Cancun All Inclusive All-inclusive property
  • Now Riviera Sapphire
  • Now Sapphire All Inclusive
  • Now Sapphire Cancun
  • Now Sapphire Cancun All Inclusive
  • Now Sapphire Riviera Cancun
  • Now Sapphire Riviera Cancun All Inclusive
  • Now Sapphire Riviera Cancun All Inclusive Puerto Morelos
  • Now Sapphire Riviera Cancun Puerto Morelos

Policies

Pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Mandatory fees

The charges below are included in the total price displayed:

  • New Year's Eve gala dinner fee for stays on 31 December
  • Resort fee

Resort fee inclusions:

  • Breakfast
  • Pool access
  • Beach access
  • Beach loungers
  • Beach towels
  • Fitness center access
  • Children's club/arcade access
  • Business center/computer access
  • Internet access (may be limited)
  • Newspaper
  • Phone calls (may be limited)
  • In-room safe
  • In-room bottled water
  • Concierge/valet service
  • Self parking
  • Valet parking
  • Parking
  • Housekeeping

Inclusions may be listed elsewhere on the page as free or for a surcharge.

Optional extras

Late check-out can be arranged for an extra charge (subject to availability)

Babysitting/childcare is available for an extra charge

Pets are allowed for an extra charge of USD 65 per pet, per night

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

Didn’t find the right property?

Continue searching for Puerto Morelos

Recent reviews

Fabulous 8.6 From 391 reviews

Now Sapphire Riviera Cancun All Inclusive, Puerto Morelos
Exceptional10.0
Great but could be better
Staff was wonderful! Beautiful beaches, and pool area. The explorer kids staff were so friendly by grandson wanted to stay there all the time. The only thing that I noticed is that where we stayed seemed a bit older. The pillows and sheets were a bit stinky. I do know that they are in the middle of remodeling, so I know they are doing something about it. BUT they do need to do something about the pillows and bathtubs that are stained.
Melissa, us6 night family trip
Now Sapphire Riviera Cancun All Inclusive, Puerto Morelos
Exceptional10.0
Great stay
It was a beautiful resort and the staff was Amazing. The pillow menu is a nice touch and the prefered extras are definitely worth it. However, The spa services are over priced.
Michael, us2 night romance trip
Now Sapphire Riviera Cancun All Inclusive, Puerto Morelos
Very Good8.0
Good value.
OK for family. GREAT service. Very average food/drinks.
ruben, usFamily trip
Now Sapphire Riviera Cancun All Inclusive, Puerto Morelos
Very Good8.0
Beautiful place but disappointing
We stayed at the NOW Sapphire for our honeymoon. It was a beautiful, very enjoyable resort. As the other reviewers have shared, the staff is absolutely amazing and some of warmest people you will ever meet. The food was delicious and we didn't return home sick as I usually do after a trip to Mexico. The low point was the resort's unwillingness to accommodate our request that our honeymoon stay be adjusted from a Sunday - Saturday stay to a Monday - Sunday stay. Our departing flight was canceled and we arrived at the resort a day late. We asked the reservation staff if they could please adjust our stay by a day. It would have cost the resort nothing to adjust our stay so that we could have enjoyed our full 6 day stay, but they refused our numerous requests. That was very disappointing. A word of caution about their vacation club sales presentation. You will be told numerous times it is only 90 minutes. However, it took 3 hours before the price was final shared and another 2 hours for the contract to finally be signed. This zapped more precious time from our already shortened honeymoon.
STEPHANI, usRomance trip
Now Sapphire Riviera Cancun All Inclusive, Puerto Morelos
Exceptional10.0
wonderful staff
Luigi and other entertainment staff were great with the soccer kids and adults. All staff were very accommodating and never rude. The food was excellent and the frozen drinks like pina coladas were awesome with real fruit. Very clean and beautiful and they do what they can with the awful seaweed in the late summer that makes ocean swimming undesirable. Would go back there for sure!
William, usFamily trip

See all reviews

Now Sapphire Riviera Cancun All Inclusive, Puerto Morelos

Is the description of this hotel not correct? Tell us