Best Western Melbourne City

Photo gallery for Best Western Melbourne City

Primary image
Individually decorated, individually furnished, iron/ironing board
Individually decorated, individually furnished, iron/ironing board
Individually decorated, individually furnished, iron/ironing board
Individually decorated, individually furnished, iron/ironing board

Overview of Best Western Melbourne City

Best Western Melbourne City

3.5 star property
City-center hotel within walking distance of Crown Casino and Entertainment Complex

8.0/10 Very Good

1,002 verified guest reviews

Property highlights

  • Free WiFi
  • Pet friendly
  • Air conditioning
  • Refrigerator
  • 24/7 front desk
  • Laundry facilities
The price is $64
Price available on 8/28/2022
16 Spencer Street, Melbourne, VIC, 3000
Main amenities
  • Daily housekeeping
  • Rooftop terrace
  • Terrace
  • 24-hour front desk
  • Air conditioning
  • Library
  • Front desk safe
  • Snack bar/deli
  • Laundry service
  • Self-serve laundry
  • Concierge services
  • Free newspapers in the lobby
For families
  • Children stay free
  • Refrigerator
  • Private bathroom
  • Cable/satellite TV service
  • Terrace
  • Daily housekeeping
Cleaning & Safety
  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitizer provided
  • Personal protective equipment

Choose dates to view prices

About this area

What's nearby

  • In Melbourne Central Business District
  • Collins Street - 2 min walk
  • Crown Casino and Entertainment Complex - 6 min walk
  • Melbourne Central - 21 min walk
  • Queen Victoria Market - 25 min walk
  • Princess Theatre - 28 min walk
  • Melbourne Cricket Ground - 31 min walk
  • SEA LIFE Melbourne - 1 min drive
  • Melbourne Convention and Exhibition Centre - 1 min drive
  • Federation Square - 3 min drive
  • Marvel Stadium - 3 min drive

Getting around

  • Melbourne, VIC (MEB-Essendon) - 15 min drive
  • Melbourne Airport (MEL) - 19 min drive
  • Avalon Airport (AVV) - 38 min drive
  • Southern Cross Station - 6 min walk
  • Spotswood Station - 8 min drive
  • Flinders Street Station - 14 min walk
  • Flagstaff Station - 16 min walk
  • Melbourne Central Station - 23 min walk
  • North Melbourne Station - 27 min walk

About this property

Best Western Melbourne City

Best Western Melbourne City features a rooftop terrace and puts you within a 10-minute walk of Crown Casino and Entertainment Complex. A snack bar/deli and a terrace are other highlights. Fellow travelers like the helpful staff and location.


Chinese (Mandarin), English, Hindi, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of We Care Clean (Best Western)
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Masks and gloves available
Hand sanitizer provided
This information is provided by our partners.

At a glance

Hotel size

  • 114 rooms
  • Arranged over 5 floors


  • Check-in time from 3:00 PM - anytime
  • Early check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is 11 AM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • All guests, including children, are required to present a valid government-issued ID card at check-in.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18


  • Up to 3 children stay free when occupying the parent or guardian's room, using existing bedding
  • No cribs (infant beds)


  • Pets allowed (dogs and cats only, 1 per room)*
  • Specific rooms only, restrictions apply*
  • Pets must be supervised
  • Food and water bowls available


  • Free WiFi in public areas
  • Free WiFi in rooms


  • Height restrictions apply for onsite parking
  • Offsite parking within 984 ft (AUD 25 per day)

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Snack bar/deli

Traveling with children

  • Children stay free

What to do

  • Use of nearby fitness center


  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Umbrellas


  • 1 building/tower
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Library
  • Television in common areas


  • Elevator
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator


  • Chinese (Mandarin)
  • English
  • Hindi
  • Spanish

Room amenities

Be entertained

  • 32-inch plasma TV
  • Satellite TV channels

Home comfort

  • Air conditioning and heating
  • Fan
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Bed sheets provided

What to enjoy

  • Individually furnished and decorated

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Free WiFi
  • Phone

Food and drink

  • Refrigerator


  • Daily housekeeping

Fees & policies

Refundable deposits

  • Deposit: AUD 100 per stay

Optional extras

  • Credit card charges are subject to an extra charge of 1.5 percent


  • Pets are allowed for an extra charge of AUD 30 per pet, per night


  • Parking is available nearby and costs AUD 25 per day (984 ft away)
  • Parking height restrictions apply

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Commonly-touched surfaces are cleaned with disinfectant between stays, and bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).


Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards, debit cards and cash.

State tax ID - 68932034202

Also known as

Hotel Pensione
Hotel Pensione Melbourne
Melbourne Hotel Pensione
Melbourne Pensione
Melbourne Pensione Hotel
Pensione Hotel
Pensione Hotel Melbourne
Pensione Melbourne
Pensione Melbourne Hotel
Pensione Hotel Melbourne - By 8 Melbourne
Pensione Boutique Hotel Melbourne
Best Western Melbourne City Hotel
Pensione Boutique Hotel Melbourne
Best Melbourne City Hotel
Best Melbourne City Melbourne
Best Western Melbourne City Hotel
Best Western Melbourne City Melbourne
Best Western Melbourne City Hotel Melbourne

Frequently asked questions

Overall score and ratings


Very Good




Staff & service




Property conditions & facilities



10/10 Exceptional

Lynette, 4-night trip
Verified guest review

10/10 Exceptional

Donna, 1-night trip
Verified guest review

8/10 Very Good

Close to the station & casino
Alan, 1-night trip
Verified guest review

10/10 Exceptional

Fantastic hotel, staff and location.
Might be a cheap and cheerful in a very convenient location, but it feels better than that. Staff were always friendly and courteous. Only slight issue were the placement of the beds in the twin share room: putting one bed against the wall would make much more room!
David W, 3-night trip with friends
Verified guest review

8/10 Very Good

Good location, staff but room has wear
Good stay. The room was older style and I wouldn't recommend if you were going for a romantic getaway as definitely showing signs of age. The bathroom taps were the wrong way around and the cupboard still had graffiti tag in it but other than that no issues with room. Staff are fantastic here and only too happy to help with any query. Great location too, with the free city tram just around and corner and southern cross station where the airport shuttle goes from just five minutes walk up the hill.
Trevor, 3-night trip
Verified guest review

8/10 Very Good

siow, 4-night trip
Verified guest review

6/10 Good

Conference Mini Break
I have already completed this survey when I did the check in survey. I would not stay at this hotel again. Stayed there when it was the Pensione. Staff are great but hotel room was not suitable for 2 guests as it was too cramped. Beds were uncomfortable & on casters, so they moved away when you leaned against them. Bathroom was very small & needed more hooks for hanging towels & clothes. We were asked to pay $100 bond on arrival, which we weren’t expecting. It was refunded on checkout but it was an unnecessary expense. I would expect it for an apartment but not for that hotel. Needs major renovation!
Sally, 2-night business trip
Verified guest review

8/10 Very Good

Pretty handy location, as I travelled from East Gippsland by train. Southern Cross station is less than a five minute walk. The ‘matchbox’ room was pretty cosy and very quiet, great value. I stayed two nights. I will definitely use this hotel again, and recommend it for anyone looking for a hassle free quiet stay.
Michael, 2-night trip
Verified guest review

6/10 Good

Staff were friendly. The room itself was clean although the shower grout could do with a bleach in some spots. The shower head dispersed water unevenly, making for an uncomfortable shower. Staff were helpful regarding public transport enquires and were available all hours.
Al, 2-night trip
Verified Wotif guest review

8/10 Very Good

Hans, 3-night trip
Verified guest review