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Occidental at Xcaret Destination - All Inclusive, Riviera Maya

4 stars4 stars
Carretera Federal 307, KM 282Chetumal a Puerto Juarez, Xcaret, Riviera MayaQROO77710Mexico, 800-491-6126
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Good3.9 / 5
Location
Great location
Service
Fantastic service
Food
Delicious food
Breakfast
Tasty breakfast
516See all 516 Hotels.com reviews
From 11,837 reviewsTripAdvisor Traveller Rating

Occidental at Xcaret Destination - All Inclusive, Riviera Maya

Hotel Info: 866-539-8117

from $129
  • Deluxe Room
  • Royal Level Luxury
  • Grand Romance Jr.Suite
  • Royal Level Suite
  • Deluxe Room
  • Junior Suite
  • Deluxe Romance Unlimited XCARET Xperience
  • Deluxe Concierge Unlimited XCARET Xperience
  • Deluxe Concierge
  • Grand Suite, Concierge Service
  • Deluxe Romance
  • Royal Level Luxury Unlimited Xcaret Xperience
  • Deluxe Unlimited Xcaret Xperience
  • Junior Suite Unlimited Xcaret Xperience

At a glance

Key facts

Hotel size

  • This hotel has 764 rooms

Arriving/leaving

  • Check-in time 3 PM-midnight
  • Check-out time is noon
Airport shuttle service is available on request during limited hours. Contact the property in advance to make arrangements.

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others

Children

  • No cribs (infant beds)

  • Babysitting/childcare *

  • Free children's club (ages 12 and under)

Pets

  • Pets not allowed (service animals welcome)

Internet

  • WiFi in rooms *

  • WiFi in public areas *

Transportation

Transfers

  • Airport shuttle (available on request) *

Parking

  • Free self parking

  • Free nearby parking

Other information

  • All-inclusive (taxes and gratuities included)
  • Resort fee included

Also known as

  • Occidental All Inclusive
  • Occidental Grand Xcaret
  • Occidental Xcaret Destination All Inclusive Playa del Carmen
  • Occidental Xcaret Grand
  • Xcaret Grand Occidental
  • Occidental Xcaret Destination Playa del Carmen
  • Occidental Grand Resort All Inclusive
  • Occidental Xcaret Destination All Inclusive

Policies

Travel change options for Occidental Hotel and Resort guests with reservations to destinations under a hurricane watch or warning:

Canceling reservation within 48 hours of departure: Guests can cancel without penalty and rebook a reservation if the airport is closed or flights are cancelled within 48 hours of travel. Reservations must be rebooked within 14 days of the original travel dates. Specific travel dates apply.

Guest departing early: Guests who choose to depart early will be credited for the unused nights, which may be applied towards a future stay at the same resort. Reservations for unused nights must be rebooked within 30 days after the storm. Specific travel dates and other restrictions apply.

Rebook the same hotel for a later date: The hotel will honor the original rate for guests who wish to postpone their vacation and travel at a later date. Reservations must be rebooked within 30 days after a storm. Specific travel dates and other restrictions apply.

Changing travel plans to the same brand at a different destination: Guests can choose a different destination that is not affected by the hurricane and transfer their reservation within the brand at the originally confirmed rate, subject to availability (except Grand Aruba). Other restrictions apply.

Guests must contact the hotel for specific booking and travel dates, using the information on the confirmation received after booking.

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

Mandatory fees

The charges below are included in the total price displayed:

  • Resort fee

Optional extras

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge of MXN 654 per person (one way)

Airport shuttle for children between the ages of 0 and 12 costs MXN 654 (one-way)

WiFi is available in guestrooms for MXN 327 per night (rates may vary)

WiFi is available in public areas for MXN 325 per 24-hour period (rates may vary)

In the hotel

Taking the kids?
  • Children's club (free)
  • In-room childcare (surcharge)
  • Supervised childcare/activities (surcharge)
Food and drink
  • Free buffet breakfast daily
  • 11 restaurants
  • 10 bars/lounges
  • 2 poolside bars
  • Coffee shop/café
  • Snack bar/deli
  • Beach bar
  • Swim-up bar
  • Free reception
Things to do
  • On private beach
  • Beach sun loungers
  • Number of outdoor pools - 5
  • Children's pool
  • Fitness facilities
  • Outdoor tennis courts - 2
  • Full-service spa
  • Spa treatment room(s)
  • Miniature golf on site
  • Playground on site
  • Snorkeling on site
  • Volleyball on site
  • Golfing nearby
  • Hiking/biking trails nearby
  • Nightclub
  • Swim-up bar
  • Arcade/game room
  • Billiards or pool table
Working away
  • Business center
  • Conference space
  • Meeting rooms 12
  • Conference space size (feet) - 12594
  • Conference space size (meters) - 1170,29
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Year Built 2016
  • Elevator/lift
  • ATM/banking
  • Garden
  • Terrace
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Ceiling fan
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
Things to enjoy
  • Furnished balcony
Freshen up
  • Private bathroom
  • Designer toiletries
  • Hair dryer
Be entertained
  • 32-inch flat-screen TV
  • Satellite TV channels
Stay connected
  • Desk
  • Phone
More
  • Daily housekeeping

Special features

All inclusive

Activities and facilities/equipment
All non-motorized water sports are included.

Land activities

  • Fitness facilities
  • Miniature golf
  • Tennis
  • Tennis lessons
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Dancing
  • Yoga

Gratuities and taxes
Gratuities and taxes are included.
Entertainment
  • Onsite entertainment and activities
  • Access to onsite clubs
  • Onsite live performances

Kids' club
  • Supervised activities for children ages 12 years old and younger

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Food and beverages
  • All buffet and à la carte meals, snacks, and beverages included
  • In-room minibar (some restrictions)

Not included
  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving lessons
  • Premium and/or non-domestic beverages
  • Room service
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Wireless Internet access
  • Offsite tours
  • Transportation to offsite activities

Dining

Los Olivos - This restaurant specializes in Italian cuisine and serves dinner only. Open daily.

D Oriental - This restaurant specializes in Asian cuisine and serves dinner only. Open daily.

Le buffet - Overlooking the garden, this buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.

La Hacienda - This restaurant specializes in Mexican cuisine and serves dinner only. Open daily.

Sonora Grill - This restaurant specializes in Mediterranean cuisine and serves dinner only. Open daily.

Recreation

On Site

  • Fitness facilities
  • Outdoor tennis courts - 2
  • Miniature golf on site
  • Playground on site
  • Snorkeling on site
  • Volleyball on site

Nearby

  • Golfing nearby
  • Hiking/biking trails nearby

Occidental at Xcaret Destination - All Inclusive, Riviera Maya’s small print

Also known as

  • Occidental All Inclusive
  • Occidental Grand Xcaret
  • Occidental Xcaret Destination All Inclusive Playa del Carmen
  • Occidental Xcaret Grand
  • Xcaret Grand Occidental
  • Occidental Xcaret Destination Playa del Carmen
  • Occidental Grand Resort All Inclusive
  • Occidental Xcaret Destination All Inclusive

Policies

Travel change options for Occidental Hotel and Resort guests with reservations to destinations under a hurricane watch or warning:

Canceling reservation within 48 hours of departure: Guests can cancel without penalty and rebook a reservation if the airport is closed or flights are cancelled within 48 hours of travel. Reservations must be rebooked within 14 days of the original travel dates. Specific travel dates apply.

Guest departing early: Guests who choose to depart early will be credited for the unused nights, which may be applied towards a future stay at the same resort. Reservations for unused nights must be rebooked within 30 days after the storm. Specific travel dates and other restrictions apply.

Rebook the same hotel for a later date: The hotel will honor the original rate for guests who wish to postpone their vacation and travel at a later date. Reservations must be rebooked within 30 days after a storm. Specific travel dates and other restrictions apply.

Changing travel plans to the same brand at a different destination: Guests can choose a different destination that is not affected by the hurricane and transfer their reservation within the brand at the originally confirmed rate, subject to availability (except Grand Aruba). Other restrictions apply.

Guests must contact the hotel for specific booking and travel dates, using the information on the confirmation received after booking.

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

Mandatory fees

The charges below are included in the total price displayed:

  • Resort fee

Optional extras

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge of MXN 654 per person (one way)

Airport shuttle for children between the ages of 0 and 12 costs MXN 654 (one-way)

WiFi is available in guestrooms for MXN 327 per night (rates may vary)

WiFi is available in public areas for MXN 325 per 24-hour period (rates may vary)

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Good 3.9 /5 from 516 reviews

Occidental at Xcaret Destination - All Inclusive, Riviera Maya
Outstanding5.0 / 5
Great place to stay.
My husband and I enjoyed our stay very much. We liked the food and service personnel were very friendly.
5 night romance trip
Occidental at Xcaret Destination - All Inclusive, Riviera Maya
Fair2.0 / 5
The good and the ugly
This is our 9th trip to the area in 15 years so I'm speaking from experience here...the grounds were amazing, it was like staying in a jungle and even had 3 monkeys hanging out with us at the pool for a few hours one day. It was also terrifying at night because of the pool lighting and the animals running around. There is no security to keep people out at the entrance to xcaret so lots of people wandered in-including locals who brought their families. There is a very mixed crowd of locals, Europeans, American white trash (which stole tips off tables and played drinking games by the dozen at the pool)...and then a scattered number of people who came as couples and small families that were looking to relax in luxury. It was frustrating to find a place to lay out at the beach and pool because of these loud people who didn't belong on property. This made it very difficult to relax and take a siesta in the sun. We also found it odd that the employees were taking breaks to eat next to us at restaurants, and came on property with guests on their days off-there seems to be no division between paying guests and employees. The food was mediocre to absolutely horrible, we couldn't find a good meal anywhere, including room service. However, this was a last minute trip to de-stress so having xcaret next door, a nice room, and access to a nice beach with a bar was perfect but I wouldn't take my kids, security is lacking.
3 night romance trip
Occidental at Xcaret Destination - All Inclusive, Riviera Maya
Excellent4.0 / 5
Excellent Resort / Needs better Management
Excellent Resort, great restaurants, great bars, and overall great experience. Very small beach but lots of pools and room to move around. Only issue was getting housekeeping to leave towels. My wife and I traveled with our three teenage children. We rented two rooms next to each other. We would leave our dirty towels on the floor and the house keeping staff would pick them up and not replace them. Happened three different occasions and the front desk never answers the phone so had to walk to the front desk every time to request towels then wait for someone to bring us fresh ones. Advised the management twice about it but it still continued to happen. Don't know why they had the same issue over and over again but... Overall I would recommend the hotel if the house keeping, front desk service, and management gets squared away.
7 night family trip
Occidental at Xcaret Destination - All Inclusive, Riviera Maya
Outstanding5.0 / 5
25 years of Magic
Occidental Xcaret and Xcaret parks are even more magical after 25 years. Be sure to take in the dinner show at the park. Truly a treasure.
4 night romance trip
Occidental at Xcaret Destination - All Inclusive, Riviera Maya
Poor1.0 / 5
Dissapointment with room
We have spent more than one hour of our leisure time resolving multiple room issues. We did not have the working phone in our room for all stay. We could not call hotel, room service. No way to make emergency call as our own cell phone did not work in Mexico. I think it is violation of general hotel security policy. We stayed in construction area.
1 night family trip

See all reviews

Occidental at Xcaret Destination - All Inclusive, Riviera Maya

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