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Mandarin Oriental Palace, Luzern

Photo gallery for Mandarin Oriental Palace, Luzern

Exterior
Premium bedding, free minibar, in-room safe, individually decorated
Junior Suite (Panoramic) | Premium bedding, free minibar, in-room safe, individually decorated
Premium bedding, free minibar, in-room safe, individually decorated
Suite, Terrace, Lake View | Premium bedding, free minibar, in-room safe, individually decorated

Overview of Mandarin Oriental Palace, Luzern

Mandarin Oriental Palace, Luzern

5.0 star property
Lakefront hotel with 4 restaurants, near Lake Side Promenade

9.6/10 Exceptional

5 verified Hotels.com guest reviews

Property highlights

  • Parking available
  • Pet friendly
  • Gym
  • Air conditioning
  • Bathtub
  • Connecting rooms available
The price is $730
Price available on 4/11/2023
Map
Haldenstrasse 10, Lucerne, LU, 6006
Main amenities
  • Daily housekeeping
  • 4 restaurants and bar/lounge
  • Full-service spa
  • Breakfast available
  • 24-hour fitness center
  • Sauna
  • Steam room
  • Self parking
  • 24-hour room service
  • Coffee shop/cafe
  • Massage/treatment rooms
  • 24-hour business center
For families
  • Free cribs/infant beds
  • Connecting/adjoining rooms available
  • Private bathroom
  • Cable/satellite TV service
  • Terrace
  • Daily housekeeping

Room options

About this area

What's nearby

  • On the boardwalk
  • Swiss Transportation Museum - 2 min drive
  • Chapel Bridge - 6 min drive
  • Burgenstock - 25 min drive

Getting around

  • Zurich Airport (ZRH) - 55 min drive
  • Lucerne (QLJ-Lucerne Train Station) - 16 min walk
  • Lucerne Station - 16 min walk
  • Luzern Sgv Station - 22 min walk

Restaurants

  • Grand Casino Luzern - 3 min walk
  • Franz - 5 min walk
  • VILLA Schweizerhof - 7 min walk
  • Mega Pizza Kebap - 6 min walk
  • Vesper - 7 min walk
Map

About this property

Mandarin Oriental Palace, Luzern

Located near a train station, Mandarin Oriental Palace, Luzern is a great choice for a stay in Lucerne. Guests can be pampered with massages at the spa and grab a bite to eat at one of the 4 restaurants. This luxurious hotel also features a bar/lounge, a 24-hour fitness center, and a sauna. Fellow travelers say good things about the nearby shopping and spacious guestrooms.

Languages

English, French, German

At a glance

Hotel size

  • 136 rooms

Arriving/Leaving

  • Check-in time from 3 PM - anytime
  • Express check-in/out available
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required

Pets

  • Pets allowed (dogs only)*

Parking

  • Onsite self parking (CHF 35 per day)
  • Wheelchair-accessible parking on site

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Full breakfast (surcharge) each morning 7:00 AM–10:30 AM
  • 4 restaurants
  • Bar/lounge
  • Coffee shop
  • Private dining
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Children's games
  • Children's books
  • Baby monitor
  • Baby bath
  • Changing table

What to do

  • Bicycle rentals nearby
  • Golfing nearby
  • Kayaking nearby

Working away

  • 24-hour business center
  • 4 meeting rooms
  • Conference space (4725 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Umbrellas

Facilities

  • 1 building/tower
  • Built in 1906
  • Safe-deposit box at front desk
  • Terrace
  • Library
  • Piano
  • 24-hour fitness center
  • Full-service spa
  • Sauna
  • Massage/treatment rooms
  • Steam room

Accessibility

  • Wheelchair accessible
  • Elevator
  • In-room accessibility (select rooms)
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge

Languages

  • English
  • French
  • German

Room amenities

Be entertained

  • Flat-screen television
  • Satellite TV channels
  • Pay movies

Home comfort

  • Air conditioning (climate-controlled)
  • Free stocked minibar
  • Bathrobes and slippers
  • Children's robes and slippers
  • Iron/ironing board (on request)

Sleep well

  • Pillow menu
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Turndown service
  • Alarm clock
  • Premium bedding
  • Free crib/infant bed
  • Rollaway/extra bed (surcharge)

What to enjoy

  • Individually decorated

Freshen up

  • Private bathroom
  • Bathtub or shower
  • Electronic bidet
  • Free toiletries
  • Hair dryer
  • Towels
  • Toothbrush and toothpaste
  • Toilet paper

Stay connected

  • Desk
  • Free newspapers
  • Phone

Food and drink

  • Champagne service
  • Free bottled water
  • Highchair

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

SPA Bellefontaine has massage/treatment rooms. Services include massages. The spa is equipped with a sauna and a steam room. The spa is open daily.

Dining

Quai 10 - Onsite restaurant.
MOzern Bar & Brasserie - Onsite brasserie. Guests can enjoy drinks at the bar. Open daily.
Minamo - Onsite sushi bar. Reservations are required. Open select days.
Colonnade - Onsite fine-dining restaurant. Reservations are required. Open select days.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city: CHF 2.10 per person, per night. This tax does not apply to children under 12 years of age.
  • Tourism fee: CHF 2.80 per person, per night

Optional extras

  • Full breakfast is offered for an extra charge of approximately CHF 50.00 per person
  • TV service is available for an extra charge

Renovations and closures

The following facilities or services will be unavailable from March 17 2023 to April 30 2023 (dates subject to change):
  • Dining venue(s)

Children & extra beds

  • Rollaway beds are available for CHF 190.0 per night

Pets

  • Pets are allowed for an extra charge of CHF 50 per pet, per day

Parking

  • Self parking costs CHF 35 per day

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

<p>The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. </p><p>Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property. </p><p>This property accepts credit cards and debit cards. Cash is not accepted.</p>

Also known as

Luzern Palace
Palace Luzern
Palace Luzern Hotel
Palace Luzern Hotel Lucerne
Palace Luzern Lucerne

Frequently asked questions

Does Mandarin Oriental Palace, Luzern offer free cancellation for a full refund?
Yes, Mandarin Oriental Palace, Luzern does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Mandarin Oriental Palace, Luzern?
As of Mar 27, 2023, prices found for a 1-night stay for 2 adults at Mandarin Oriental Palace, Luzern on Apr 11, 2023 start from $730, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Are pets allowed at Mandarin Oriental Palace, Luzern?
Yes, dogs are welcome. There's a charge of CHF 50 per pet, per day.
Is parking offered on site at Mandarin Oriental Palace, Luzern?
Yes. Self parking costs CHF 35 per day.
What are the check-in and check-out times at Mandarin Oriental Palace, Luzern?
You can check in from 3 PM - anytime. Check-out time is noon. Express check-in and check-out are available.
Is there an onsite casino at Mandarin Oriental Palace, Luzern?
No, this hotel doesn't have a casino, but Grand Casino Lucerne (3-min walk) is nearby.
What is there to do at Mandarin Oriental Palace, Luzern and nearby?
Have fun with nearby activities like cycling and kayaking, and practice your swing on the nearby golf course. Indulge in a treatment at the spa and enjoy other amenities such as a 24-hour fitness center and a sauna.
Are there restaurants at or near Mandarin Oriental Palace, Luzern?
Yes, there are 4 onsite restaurants. The dining venue will be unavailable from March 17 2023 to April 30 2023 (dates subject to change).
What's the area around Mandarin Oriental Palace, Luzern like?
Mandarin Oriental Palace, Luzern is located on the boardwalk, a short 3-minute walk from Grand Casino Lucerne and 4 minutes' walk from Lake Side Promenade.

Reviews

9.6

Exceptional

10.0/10

Cleanliness

9.5/10

Staff & service

9.0/10

Amenities

10.0/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Exceptional

Paul, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

The facility and service is excellent. The buffet did not include Hot Oatmeal, though buffet includes excellent European Bakery delicacies when asked for it i was told it will be offered for extra charge which is not consistent with other hospitality
Pudur, 2-night trip
Verified Expedia guest review

8/10 Very Good

Rodrigo, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Increíblemente bien
3-night trip
Verified Hotels.com guest review

10/10 Exceptional

깨끗하고 편리한시설에 환상적인 호수뷰, 친철한서비스까지 유럽 어느호텔보다 최고였어요
WONSUK, 6-night romance trip
Verified Expedia guest review