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Palace Luzern, Lucerne

5-starHotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 5 star Superior and is displayed on this page as 5.0 stars.
Haldenstrasse 10LucerneLU6002Switzerland

Lakefront hotel with spa, near Lake Side Promenade
  • Free WiFi
Great location
Fantastic service
Great room
Quite clean
89See all 89 reviews
From 1,159 reviewsTripAdvisor Traveller Rating

Palace Luzern, Lucerne

from $307
  • Suite, Lake View
  • Standard Room, Lake View
  • Junior Suite, Lake View
  • Superior Room, Lake View
  • Family Room, Lake View
  • Standard Room, City View
  • Deluxe Room, Lake View

At a glance

Key facts

Hotel size

  • This hotel has 129 rooms
  • This hotel is arranged over 6 floors


  • 24-hour check-in
  • Check-out time is noon
  • Express check-in/out

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

Travelling with others


  • Babysitting/childcare *


  • Pets allowed *


  • Free WiFi in public areas

  • Free WiFi in rooms



  • Airport shuttle *


  • No parking

  • Valet parking *
* See small print for additional details or extra charges

In the hotel

Taking the kids?
  • Supervised childcare/activities (surcharge)
Food and drink
  • Buffet breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Snack bar/deli
  • 24-hour room service
  • Coffee/tea in a common area
Things to do
  • 24-hour fitness facilities
  • Full-service spa
  • Spa treatment room(s)
  • Bicycle rentals on site
  • Golfing nearby
  • Kayaking nearby
  • Steam room
  • Sauna
Working away
  • 24-hour business center
  • Conference space
  • Meeting rooms 14
  • Conference center
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Number of buildings/towers - 1
  • Year Built 1906
  • Elevator/lift
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Rooftop terrace
  • Library
  • In-room accessibility

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Slippers
  • Iron/ironing board (on request)
Sleep well
  • Blackout drapes/curtains
  • Soundproofed rooms
Things to enjoy
  • Individually decorated
Freshen up
  • Free toiletries
  • Hair dryer
Be entertained
  • Flat-screen TV
  • Pay movies
  • Satellite TV channels
Stay connected
  • Desk
  • Free newspaper
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features


PALACE Spa has massage/treatment rooms and couples treatment room(s). Services include massages, facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic. The spa is equipped with a sauna and Turkish bath/hammam.

Children under 14 years old are not allowed in the spa without adult supervision.


Restaurant Marlin - Overlooking the garden, this restaurant specializes in seafood and serves lunch and dinner. Reservations are required.

Les Artistes - This restaurant serves breakfast only.

PALACE Bar & Living Room - This piano bar serves light fare only.

Awards and affiliations

  • The property is a member of the Leading Hotels of the World.

Palace Luzern, Lucerne’s small print

Also known as

  • Luzern Palace
  • Palace Luzern
  • Palace Luzern Hotel
  • Palace Luzern Hotel Lucerne
  • Palace Luzern Lucerne


The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Children under 14 years old are not allowed in the spa without adult supervision.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

Mandatory fees

You’ll be asked to pay the following charges at check in or check out:

  • A tax is imposed by the city: CHF 4.40 per person, per night
  • Resort fee: CHF 4.00 per person, per night

Optional extras

Valet parking costs CHF 35 per night

Parking is available nearby and costs CHF 35 per night

Rollaway beds are available for CHF 75.00 per day

TV service is available for an extra charge

Buffet breakfast is offered for an extra charge of CHF 40 for adults and CHF 20 for children (approximately)

Babysitting/childcare is available for an extra charge

Pets are allowed for an extra charge of CHF 45 per pet, per night

Airport shuttle service is offered for an extra charge of CHF 300 per vehicle (roundtrip)

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

What’s around Palace Luzern, Lucerne

Top spots nearby

Recommended by this property

  • Lake Side Promenade (2-minute walk)
  • Loewenplatz (8-minute walk)
  • Saint Peters Church (9-minute walk)
  • Chapel Bridge (11-minute walk)

Getting around

  • Zurich (ZRH) - 46 min drive
  • Lucerne Station - 17 min walk
  • Werftestrasse Luzern Station - 23 min walk
  • Hergiswil Station - 15 min drive
  • Onsite parking not available
  • Airport shuttle (surcharge)

Recent reviews

Superb 9.2 From 89 reviews

Palace Luzern, Lucerne
Very Good8.0
Ever Was great except for the comfort and the size of the beds
A Traveler, us1 night family trip
Palace Luzern, Lucerne
Amazing hotel. The concierge was so helpful and gave us great recommendations. The bellman picked us up at the train station and was there on top to bring us back to the hotel. I highly recommend this hotel. The room was very spacious and it was a gorgeous setting on the water. Wonderful walk into town each day.
Elizabeth, us2 night romance trip
Palace Luzern, Lucerne
Very Good8.0
Beautiful lake view. Convenient location.
Beautiful hotel, great location. Great outdoor bar. One negative....went to breakfast, but didn't realize it was close to closing and was charged full price even though food was taken away before we were finished.
Jeffrey, us2 night romance trip
Palace Luzern, Lucerne
Fantastic service! Great location! Definitely will return!
Tracy, us1 night trip with friends
Palace Luzern, Lucerne
Very Good8.0
Where heritage meets class
Lovely hotel situated at the lake and in walking distance to the center. The rooms have a very classic touch and are clean and tidy
Kurt, us1 night romance trip

See all reviews

Palace Luzern, Lucerne

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