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Ocean Maya Royale All Inclusive, Playa del Carmen

4 stars
Carretera Federal Chetumal, km. 299Playa del CarmenQROO77710Mexico, ‏800-491-6126
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Excellent4.1 / 5
Amenities
Great amenities
Cleanliness
Clean
Food
Delicious food
Beach
Reasonable beach
328See all 328 Hotels.com reviews
From 5,610 reviewsTripAdvisor Traveller Rating

Ocean Maya Royale All Inclusive, Playa del Carmen

Hotel Info: 866-539-8117

from $149
  • Ocean Week Standard Room
  • Privilege Junior Suite Adults Only
  • Romantic Suite
  • Honeymoon Jr Suite Adults Only
  • Maya Deluxe Ocean View
  • Maya Deluxe Garden View Adults Only
  • Deluxe Room, Garden View
  • Privilege Honeymoon Maya Deluxe
  • Privilege Honeymoon Junior Suite

At a glance

Key facts

Hotel size

  • This hotel has 320 rooms
  • This hotel is arranged over 2 floors

Arriving/leaving

  • Check-in time 3 PM-5:30 AM
  • Check-out time is noon
  • Express check-in

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18
  • Minimum Spring Break check-in age is 18

Travelling with others

Children

  • No cribs (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Parking

  • Free valet parking

Offsite

  • Shopping center shuttle *

Other information

  • All-inclusive (taxes and gratuities included)

Also known as

  • All Inclusive Ocean Maya Royale
  • Ocean Royale Maya
  • Ocean Maya Hotel
  • Ocean Maya Playa Del Carmen
  • Ocean Maya Royale Hotel Playa Del Carmen
  • Ocean Maya Royale Riviera Maya/Playa Del Carmen, Mexico
  • Maya Ocean
  • Maya Ocean Royale
  • Ocean Maya
  • Ocean Maya Royale
  • Ocean Maya Royale All Inclusive
  • Ocean Maya Royale All Inclusive Playa del Carmen
  • Ocean Maya Royale Playa del Carmen
  • Ocean Royale

Policies

Only registered guests are allowed in the guestrooms.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Mandatory fees

The charges below are included in the total price displayed:

  • Christmas Eve gala dinner fee for stays on 24 December
  • New Year's Eve gala dinner fee for stays on 31 December

Optional extras

Late check-out can be arranged for an extra charge of MXN 650

Shopping center shuttle service is offered for an extra charge

In the hotel

Food and drink
  • 6 restaurants
  • 5 bars/lounges
  • 2 coffee shops/cafés
  • Beach bar
  • Swim-up bar
  • Poolside bar
  • Room service (during limited hours)
  • Coffee/tea in a common area
Things to do
  • Number of outdoor pools - 3
  • Swim-up bar
  • Fitness facilities
  • Outdoor tennis court
  • Full-service spa
  • Spa treatment room(s)
  • Pool umbrellas
  • Tennis on site
  • Spa tub
  • Steam room
  • Sauna
  • Arcade/game room
Working away
  • Number of meeting rooms - 4
  • Conference space
  • Conference space size (feet) - 2012
  • Conference space size (meters) - 187
  • One meeting room
  • Conference center
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 32
  • ATM/banking
  • Designated smoking areas (fines apply)
  • Garden
  • Picnic area
  • Terrace
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
Things to enjoy
  • Furnished balcony
Freshen up
  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
Be entertained
  • 32-inch LCD TV
  • Pay movies
  • Satellite TV channels
Stay connected
  • Desk
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe

Special features

All inclusive

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included.
Food and beverages

  • All buffet and à la carte meals, snacks, and local beverages included
  • Room service during certain hours
  • In-room minibar (all beverages included)

Activities and facilities/equipment
All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities
  • Kayaking
  • Snorkeling
  • Windsurfing

Land activities
  • Bicycling
  • Fitness facilities
  • Tennis
  • Tennis lessons
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Dancing
  • Yoga

Entertainment
  • Onsite entertainment and activities
  • Theme parties

Not included
  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Snorkeling excursions
  • Snorkeling gear
  • Premium food items
  • Premium and/or non-domestic beverages
  • Bottled wine
  • Airport transfers
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

Spa

Despacio Spa Centre has 4 treatment rooms. Massages are available on the beach and in the spa; other services include sports massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.

Dining

La Hacienda - This poolside buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

El Charro - This poolside restaurant specializes in Mexican cuisine and serves lunch and dinner.

La Dolce Vita - Overlooking the ocean, this restaurant specializes in Italian cuisine and serves dinner only.

Yookoso - This restaurant specializes in Japanese cuisine and serves dinner only.

Blue Moon - This restaurant specializes in fusion cuisine and serves dinner only.

Ocean Maya Royale All Inclusive, Playa del Carmen’s small print

Also known as

  • All Inclusive Ocean Maya Royale
  • Ocean Royale Maya
  • Ocean Maya Hotel
  • Ocean Maya Playa Del Carmen
  • Ocean Maya Royale Hotel Playa Del Carmen
  • Ocean Maya Royale Riviera Maya/Playa Del Carmen, Mexico
  • Maya Ocean
  • Maya Ocean Royale
  • Ocean Maya
  • Ocean Maya Royale
  • Ocean Maya Royale All Inclusive
  • Ocean Maya Royale All Inclusive Playa del Carmen
  • Ocean Maya Royale Playa del Carmen
  • Ocean Royale

Policies

Only registered guests are allowed in the guestrooms.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Mandatory fees

The charges below are included in the total price displayed:

  • Christmas Eve gala dinner fee for stays on 24 December
  • New Year's Eve gala dinner fee for stays on 31 December

Optional extras

Late check-out can be arranged for an extra charge of MXN 650

Shopping center shuttle service is offered for an extra charge

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Excellent 4.1 /5 from 328 reviews

Ocean Maya Royale All Inclusive, Playa del Carmen
Good3.0 / 5
Beautiful pools, beach and grounds! However, drink service at the quiet pool was almost nonexistent. Also, very evident that the rooms were designed by a man as there was only one mirror in the bathroom and none anywhere else. Three people trying to get ready for anything was a constant cluster ----!
3 night family trip
Ocean Maya Royale All Inclusive, Playa del Carmen
Good3.0 / 5
Spring Break Frat Party
we spent five days in the hotel, with just two brief trips off "campus". We were "upsold" continuously from the moment we set foot inside, by a slew of commissioned salespeople in every corner pushing all sorts of extras - not included in the all-inclusive deal, which left us wondering why we bothered. The food was poor to average quality but priced sky-high. Both pools were completely packed with chairs, so there was no privacy anywhere, and the "activities staff" was pushing mid-morning beer-chugging contests like a bad spring break scene. The pools were clean, and the beachcombers and landscapers kept everything looking tidy, but the whole atmosphere was cheapened by the non-stop attempts to party like a frat party. Spa services were poor quality at New York prices. Beach-front restaurant had great food and service. Japanese restaurant was not good. Cafeteria was very generous and fair food, with free mimosas and bloody marys all day. Bartenders were friendly and fast. Front desk was extremely slow.
4 night trip with friends
Ocean Maya Royale All Inclusive, Playa del Carmen
Outstanding5.0 / 5
Our stay 12-12 thru 12-19
Great Resort for a great Value. The staff was outstanding, Oli and Nacho at the bars were great entertainers and we enjoyed them a lot. The girls at the pool with Christain were great and really worked at getting making the activities entertaining and they superb in with entertainment in the evenings. There were 4 of us staying for a week and we only left the resort for 1 day to go into town. Meals were good, with the Italian and Japanese restaurants being the best we thought, each to their own. Check-in and check-out went very smooth and quick. The only thing I can warn anyone about, would be the seaweed on the beach was always thick, making it probably not some ones dream beach for pristine water to swim in, but it has a great pool. I hope to return and do it again.
7 night romance trip
Ocean Maya Royale All Inclusive, Playa del Carmen
Outstanding5.0 / 5
Relaxing
Was a fantastic week, everyone was so friendly and nice to talk to. Catered to your every need. Would recommend to all.
7 night romance trip
Ocean Maya Royale All Inclusive, Playa del Carmen
Excellent4.0 / 5
Restaurants too hot
It was nice except for the restaurant temperature. I worked outside all day and came back hot and uncomfortable. The restaurants were way too hot. No air movement.
3 night business trip

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Ocean Maya Royale All Inclusive, Playa del Carmen

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