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1 room, 2 adults
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Edgewater Hotel - Gatlinburg, Gatlinburg

2.5 stars
402 River RdGatlinburgTN37738United States of America, 800-491-6126
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Good3.9 / 5
Location
Great location
Breakfast
Tasty breakfast
Service
Service is adequate
Amenities
Amenities are not the best
223See all 223 Hotels.com reviews
From 824 reviewsTripAdvisor Traveller Rating
  • Knoxville, TN (TYS-McGhee Tyson) 67-min drive; 44.2 miles/71.1 km
  • Free self parking

Edgewater Hotel - Gatlinburg, Gatlinburg

Hotel Info: 866-539-8117

from $107
  • Romantic Single Room, 1 Queen Bed, Jetted Tub
  • Standard Room, 2 Queen Beds, Mountainside
  • Standard Room, 1 King Bed, Mountainside
  • Standard Room, 2 Queen Beds (Riverside)

At a glance

Key facts

Hotel size

  • This hotel has 205 rooms
  • This hotel is arranged over 8 floors

Arriving/leaving

  • Check-in time starts at 4 PM
  • Check-out time is 11 AM

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Parking

  • Free self parking

Also known as

  • Edgewater Gatlinburg
  • Edgewater Hotel
  • Edgewater Hotel Gatlinburg
  • Gatlinburg Edgewater
  • Gatlinburg Edgewater Hotel
  • Hotel Edgewater

Optional extras

Rollaway beds are available for USD 10.00 per night

Cribs/Infant beds are available for USD 10.00 per night

In the hotel

Food and drink
  • Free continental breakfast
Things to do
  • Indoor pool
  • Outdoor pool
  • Fitness facilities
  • Fishing on site
  • Golfing nearby
  • Hiking/biking trails nearby
  • Mountain biking nearby
  • Rafting nearby
  • Scooter/moped rentals nearby
  • Downhill skiing nearby
  • Arcade/game room
Working away
  • Business center
  • Conference space
  • Meeting rooms 2
Services
  • 24-hour front desk
  • Free newspapers in lobby
Facilities
  • Number of buildings/towers - 1
  • Elevator/lift
  • Safe-deposit box at front desk
  • Fireplace in lobby
  • Television in common areas
Accessibility
  • Accessible bathroom
  • Roll-in shower

In the room

Home comforts
  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board
Things to enjoy
  • Balcony
Freshen up
  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer
Be entertained
  • Cable TV channels
Stay connected
  • Desk
  • Free WiFi
  • Free local calls
Food and drink
  • Refrigerator
  • Microwave
More
  • Daily housekeeping

Special features

Recreation

On Site

  • Fitness facilities
  • Fishing on site

Nearby

  • Golfing nearby
  • Hiking/biking trails nearby
  • Mountain biking nearby
  • Rafting nearby
  • Scooter/moped rentals nearby
  • Downhill skiing nearby

Edgewater Hotel - Gatlinburg, Gatlinburg’s small print

Also known as

  • Edgewater Gatlinburg
  • Edgewater Hotel
  • Edgewater Hotel Gatlinburg
  • Gatlinburg Edgewater
  • Gatlinburg Edgewater Hotel
  • Hotel Edgewater

Optional extras

Rollaway beds are available for USD 10.00 per night

Cribs/Infant beds are available for USD 10.00 per night

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Good 3.9 /5 from 223 reviews

Edgewater Hotel - Gatlinburg, Gatlinburg
Excellent4.0 / 5
brief getaway
hotel near the aquarium and other fun things; nice area to walk with a babbling creek; flowers everywhere; fairly easy to find with good parking; lobby and staff were nice and helpful; good breakfast; pool was fine--had pool towels; hot tub was great
2 night family trip
Edgewater Hotel - Gatlinburg, Gatlinburg
Good3.0 / 5
Poor customer service
Well....never forget anything in the pool area. We called the front desk at 4am the morning we were checking out to open the door to the pool to get our child's sandals and googles he left on a table in there. They were still there in plain view. Not only was the front desk guy rude, he lied and said that the electronics for the door was shut off and that he couldn't open the door for us . We explained that we could see her stuff through the window and that there was a keyhole lock on both doors to the pool area. He claimed not to have a key or know who did have a key. We explain and those were $40 flip-flops because they had arch support for the child and He didn't care. Very dismissive and rude. We had to leave our stuff behind and continue on the next leg of our journey. I called a couple hours later and asked to speak to the general manager or the highest ranking manager on duty and the girl who answered the phone claim they don't have a manager for that hotel. Really????? I guess is just run by good old-fashioned cooperation. Housekeeping found our stuff but told us there would be a fee to ship it to us. The housekeeping Lady I spoke to was very nice but the rest of the staff could have cared less. I had to pay to have our items they refused to return to us shipped to our home. We had to go find a mall with a good stores to find a store with good sandals for boys. We ended up buying new sandals and googles too. Bottom line.....VERY POOR CUSTOMER SERVICE!
1 night family trip
Edgewater Hotel - Gatlinburg, Gatlinburg
Excellent4.0 / 5
Sweet memories
Overall a great experience. Pros: Great location, easy access to Gatlinburg everything, indoor parking, good breakfast, friendly staff. Cons: Old hotel with not much of clean, very slow elevators, dirty & stinky stairs.
2 night family trip
Edgewater Hotel - Gatlinburg, Gatlinburg
Good3.0 / 5
Time to give this hotel a refresher
We have stayed at the Edgewater for about 5 years now. We have always enjoyed the convenience of this hotel. During our most recent stay however, we realized that the hotel is in need of a remodel. We found that the bathrooms are at the point where they are as clean as it is possible to get them, the carpets are looking pretty ratty and there is a musty like odor in the rooms and halls. We also found that during our recent stay, it was a bit noisier than we have ever experienced. (This may have been due to a group of people staying there, but either way it was noisy both early in the morning and late at night).
1 night family trip
Edgewater Hotel - Gatlinburg, Gatlinburg
Excellent4.0 / 5
Good location for the attractions on the strip!
The staff was very nice and helpful. The room was very clean and comfortable. The balcony is always a plus to have. The balcony was a bit small only enough room for 2 chairs and a little table but we were able to fit 4 adults out on it comfortably. The only downside to the hotel was there was only one set of elevators but there were stairs so it wasn't a deal breaker. The hotel seemed to be pretty much packed but the elevator situation wasn't too bad. the wait times are a little long during the say but like I said there are stairway access to the floors. if you're anything like we were, we were eating out quite a bit so the additional exercise was welcome. The best part of this hotel was the location. Only a short walk and you were right on the strip. No need to get in our car and drive anywhere while doing the attractions there in Gatlinburg. Oh and the free breakfast was actually really good. Lots of things to choose from. Only missing bacon but other than that it was good quality food there. Now i want some bacon. either way I would stay there again. The last time we made a trip out there we stayed at a neighboring hotel on the same street and it was ok but this one had nicer rooms for sure.
1 night romance trip

See all reviews

Edgewater Hotel - Gatlinburg, Gatlinburg

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