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Occidental Cozumel - All Inclusive, Cozumel

4 stars4 stars
Km 16.6 Carretera Sur, El CedralSan Francisco, Palancar, CozumelQROO77600Mexico, 800-491-6126
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Good3.6 / 5
Amenities
Great amenities
Location
Great location
Service
Fantastic service
Food
Food is all right
236See all 236 Hotels.com reviews
From 4,489 reviewsTripAdvisor Traveller Rating

Occidental Cozumel - All Inclusive, Cozumel

Hotel Info: 866-539-8117

from $111
  • Grand Romance Deluxe
  • Deluxe Room
  • Royal Level Luxury
  • Grand Concierge Deluxe

At a glance

Key facts

Hotel size

  • This hotel has 247 rooms
  • This hotel is arranged over 3 floors

Arriving/leaving

  • Check-in time 3 PM-midnight
  • Check-out time is noon
Travel change options for Occidental Hotel and Resort guests with reservations to destinations under a hurricane watch or warning:

Canceling reservation within 48 hours of departure: Guests can cancel without penalty and rebook a reservation if the airport is closed or flights are cancelled within 48 hours of travel. Reservations must be rebooked within 14 days of the original travel dates. Specific travel dates apply.

Guest departing early: Guests who choose to depart early will be credited for the unused nights, which may be applied towards a future stay at the same resort. Reservations for unused nights must be rebooked within 30 days after the storm. Specific travel dates and other restrictions apply.

Rebook the same hotel for a later date: The hotel will honor the original rate for guests who wish to postpone their vacation and travel at a later date. Reservations must be rebooked within 30 days after a storm. Specific travel dates and other restrictions apply.

Changing travel plans to the same brand at a different destination: Guests can choose a different destination that is not affected by the hurricane and transfer their reservation within the brand at the originally confirmed rate, subject to availability (except Grand Aruba). Other restrictions apply.

Guests must contact the hotel for specific booking and travel dates, using the information on the confirmation received after booking.

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

Travelling with others

Children

  • Up to 2 children (1 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

  • Babysitting/childcare *

  • Free children's club (ages 4 - 12)

Pets

  • Pets not allowed

Transportation

Parking

  • Free self parking

Other information

  • All-inclusive (gratuities included)
  • Resort fee included

Also known as

  • Cozumel Grand Occidental
  • Occidental Grand Resort All Inclusive
  • Occidental Cozumel Resort
  • Occidental Resort
  • Occidental Grand Cozumel Hotel
  • Occidental Cozumel All Inclusive
  • Occidental Grand Cozumel
  • Occidental Grand Cozumel All Inclusive
  • Grand Cozumel
  • Grand Occidental Cozumel
  • Occidental Cozumel
  • Occidental Grand Cozumel Hotel Cozumel
  • Occidental Grand Hotel Cozumel
  • Occidental Grand Cozumel Resort All Inclusive

Mandatory fees

The charges below are included in the total price displayed:

  • Christmas Eve gala dinner fee for stays on 24 December
  • New Year's Eve gala dinner fee for stays on 31 December
  • Resort fee

Optional extras

Babysitting/childcare is available for an extra charge

In the hotel

Taking the kids?
  • Children's club (free)
  • In-room childcare (surcharge)
  • Supervised childcare/activities (free)
Food and drink
  • Free buffet breakfast
  • 6 restaurants
  • 5 bars/lounges
  • 2 poolside bars
Things to do
  • Number of outdoor pools - 3
  • Children's pool
  • Fitness facilities
  • Outdoor tennis courts - 2
  • Spa services on site
  • Spa tub
  • Nightclub
  • Sauna
Working away
  • Conference space
  • One meeting room
Services
  • 24-hour front desk
  • Concierge desk
  • Tours/ticket assistance
  • Laundry facilities
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 11
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Ceiling fan
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
  • Turndown service
Things to enjoy
  • Balcony
Freshen up
  • Private bathroom
  • Separate bathtub and shower
  • Free toiletries
  • Hair dryer
Be entertained
  • 32-inch flat-screen TV
  • Cable TV channels
Stay connected
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe

Special features

All inclusive

Activities and facilities/equipment
All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

  • Kayaking
  • Sailing
  • Snorkeling
  • Surfing/boogie boarding
  • Windsurfing

Land activities
  • Fitness facilities
  • Tennis

Entertainment
  • Onsite entertainment and activities

Kids' club
  • Supervised activities for children between 4 and 12 years old

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities are included.
Food and beverages
  • All meals, snacks, and beverages included
  • In-room minibar (all beverages included)
  • Dining and beverage availability limited at one or more venues

Not included
  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Snorkeling excursions
  • Bottled wine
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Wireless Internet access
  • Activities and services offered by independent operators
  • Offsite tours

Recreation

On Site

  • Fitness facilities
  • Outdoor tennis courts - 2
  • Sauna
  • Spa tub
  • Fishing on site
  • Kayaking on site
  • Personal motorized watercraft on site
  • Parasailing on site
  • Playground on site
  • Sailing on site
  • Scooter/moped rentals on site
  • Scuba diving on site
  • Snorkeling on site
  • Volleyball on site

Awards and affiliations

Green / Sustainable Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Occidental Cozumel - All Inclusive, Cozumel’s small print

Also known as

  • Cozumel Grand Occidental
  • Occidental Grand Resort All Inclusive
  • Occidental Cozumel Resort
  • Occidental Resort
  • Occidental Grand Cozumel Hotel
  • Occidental Cozumel All Inclusive
  • Occidental Grand Cozumel
  • Occidental Grand Cozumel All Inclusive
  • Grand Cozumel
  • Grand Occidental Cozumel
  • Occidental Cozumel
  • Occidental Grand Cozumel Hotel Cozumel
  • Occidental Grand Hotel Cozumel
  • Occidental Grand Cozumel Resort All Inclusive

Mandatory fees

The charges below are included in the total price displayed:

  • Christmas Eve gala dinner fee for stays on 24 December
  • New Year's Eve gala dinner fee for stays on 31 December
  • Resort fee

Optional extras

Babysitting/childcare is available for an extra charge

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Good 3.6 /5 from 236 reviews

Occidental Cozumel - All Inclusive, Cozumel
Excellent4.0 / 5
The luxury rooms are comfort and new but another rooms are old furnished.
8 night family trip
Occidental Cozumel - All Inclusive, Cozumel
Outstanding5.0 / 5
Very friendly, clean resort with good food
This was our first stay at an all-inclusive resort. The room was a very good size, plenty of room for our stuff, large bathroom, separate shower and tub. We had excellent maids, they made sure we had plenty of water and we drank a lot of water being down here for a triathlon. The grounds were beautiful and well kept. We saw lots of wildlife around us. The staff was wonderful. The food was very good. We found something we liked at each meal. I loved having my omelet every morning with sweet bread. The specialty restaurants were very good, service was wonderful. Incredible swimming area marked off for us. We saw several schools of fish swim around us, stingrays, and a lobster. The water is crystal clear and the temperature was perfect. We did several swims in the evening. The sun is quite strong down there, so plenty of sunscreen. We did not get to use all the services we wanted to, because we were so busy. Even though the resort is not close to downtown, there is plenty to do to stay busy and it is a short ride into town. The staff was wonderful and knew my dad's drink by the end of the first day. They would start mixing it as soon as he walked in. They are doing a lot of rennovations right now, so it may not be the same as the last time you came.
5 night trip with friends
Occidental Cozumel - All Inclusive, Cozumel
Fair2.0 / 5
Stay away from this place!
Rooms was small, air conditioning miserable, extra bed didn't arrive until evening and took up all the space in room, key card wouldn't work, no elevators and room on 3rd floor, hotel very out dated, service very slow, very few people at restaurants spoke English, mosquitos and bugs in room, room very far from lunch restaurant and beach, non existent room service (don't even have a menu, just call and get options!), buffet food mediocre and restaurants need advance booking....not anywhere near a 4 or 5 star hotel!
2 night family trip
Occidental Cozumel - All Inclusive, Cozumel
Excellent4.0 / 5
Great place to stay and scuba dive
Scuba diving trip for my girlfriend and I. Scuba service on the premise, and dock on the premise. Great place to stay for scuba diving. Very close the reefs. Nice little all inclusive resort. The food is pretty good, and they have great drinks and excellent service. They work hard to be pleasing and accommodating.
5 night romance trip

See all reviews

Occidental Cozumel - All Inclusive, Cozumel

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