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El Embajador, a Royal Hideaway Hotel

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Outdoor pool, open 7:30 AM to 7:30 PM, pool umbrellas, pool loungers
Couples treatment room(s), sauna, hot tub, body treatments, hydrotherapy
Premium bedding, pillow-top beds, minibar, in-room safe
Ambassador Executive Junior Suite | Executive lounge
Royal Suite (Ambassador) | Premium bedding, pillow-top beds, minibar, in-room safe

Overview of El Embajador, a Royal Hideaway Hotel

VIP Access

El Embajador, a Royal Hideaway Hotel

5.0 star property
Luxury resort with spa, near Blue Mall
9.0 out of 10 Superb
9.0/10 Superb

1,004 verified Hotels.com guest reviews

Property highlights

  • Pool
  • Spa
  • Airport transfer
  • Free parking
  • Free WiFi
  • Restaurant
Map
Ave Sarasota 65, Santo Domingo, Distrito Nacional, 10110
Main amenities
  • Daily housekeeping
  • Casino
  • 2 restaurants and 3 bars/lounges
  • Full-service spa
  • Outdoor pool
  • Breakfast available
  • 24-hour health club
  • Sauna
  • Steam room
  • Pool bar
  • 24-hour room service
  • Massage/treatment rooms
Feel at home
  • Free cots/infant beds
  • Babysitting (surcharge)
  • Playground on site
  • Private bathroom
  • Private hot tub
  • Separate bath and shower

Room options

About this area

What's nearby

  • In Bella Vista
  • Blue Mall - 31 min walk
  • Malecon - 3 min drive
  • Agora Mall - 4 min drive
  • Sambil Santo Domingo - 7 min drive
  • Megacentro Mall - 12 min drive
  • Assembly Hall of Jehovah's Witnesses - 12 min drive

Getting around

  • Santo Domingo (JBQ-La Isabela Intl.) - 31 min drive
  • Santo Domingo (SDQ-Las Americas Intl.) - 39 min drive
  • Heroes Center Station - 20 min walk
  • Francisco Alberto Caamano Deno Station - 24 min walk
  • Airport shuttle (surcharge)

Restaurants

  • McDonald's - 7 min walk
  • Viralata - 5 min walk
  • Alma Llanera - 8 min walk
  • Meson de la Cava - 14 min walk
  • Tantra - 8 min walk
Map

About this property

El Embajador, a Royal Hideaway Hotel

A great choice for a stay in Santo Domingo, El Embajador, a Royal Hideaway Hotel features a casino and offers an airport shuttle (available 24 hours) for USD 50 per vehicle. Guests can visit the spa to be pampered with deep-tissue massages, aromatherapy or hydrotherapy, and El Jardin del Embajador, one of 2 restaurants, serves international cuisine and is open for lunch and dinner. Other highlights at this luxurious resort include 3 bars/lounges, an outdoor pool and a poolside bar. Fellow travellers love the helpful staff and breakfast.

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of Ecolab (third-party expert - Global), Intertek Cristal (third-party expert - Global) and Safe Travels (WTTC - Global)

Social distancing

Contactless check-out
Cashless transactions are available for all charges at the property
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available through room service
Reservations are required for the use of certain on-site facilities
This information is provided by our partners.

At a glance

Hotel size

  • 298 units
  • Arranged over 9 floors

Arriving/Leaving

  • Check-in time from 3:00 PM until midnight
  • Express check-in/out available
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is 1 PM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Babysitting*

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking
  • Wheelchair-accessible parking on site
  • Electric vehicle charging point on site
  • On-site parking includes off-street options

Transfers

  • Airport shuttle (available 24 hours)*

Other information

  • Designated smoking area (fines apply)

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–10:00 AM
  • 2 restaurants
  • 3 bars/lounges
  • Poolside bar
  • 24-hour room service
  • Snack bar/deli

Travelling with children

  • Playground
  • Childcare in room (surcharge)

What to do

  • Fitness classes
  • Yoga classes
  • Golfing nearby

Working away

  • Business centre
  • 5 meeting rooms
  • Conference space (26308 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in reception
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Bike storage
  • Pool loungers
  • Pool umbrellas
  • Romance packages

Facilities

  • 1 building/tower
  • Built in 1956
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • Television in common areas
  • 24-hour health club
  • An outdoor pool
  • Bike parking
  • Casino
  • Full-service spa
  • 10 casino gaming tables
  • 30 casino slot machines
  • Casino VIP room
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • At least 80% of food locally sourced
  • Humane treatment of captive wild animals
  • Double-glazed windows
  • At least 80% of lighting from LEDs
  • Banquet hall

Accessibility

  • Lift
  • Lift door width (centimetres): 68
  • Accessible bathroom (selected rooms)
  • In-room accessibility (selected rooms)
  • Wheelchair-accessible parking
  • 1 on-site accessible parking spaces
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Visual fire alarm
  • Well-lit path to entrance
  • Step-free path to entrance

Room amenities

Be entertained

  • IPod docking station
  • 48-inch LED TV
  • Premium cable channels
  • Films for purchase

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Dressing gowns and slippers
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Pillow menu
  • Blackout curtains
  • Soundproofed rooms
  • Turndown service
  • Premium bedding
  • Pillow-top mattress
  • Free cot/infant bed
  • Day bed

What to enjoy

  • Private indoor hot tub
  • In-room massage
  • Separate sitting area

Freshen up

  • Private bathroom
  • Separate bath and shower
  • Rainfall shower heads
  • Designer toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Recycling
  • Water-efficient toilets only

Special features

Spa

Bi Wellness & Spa has 3 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna and a spa tub.

The spa is open selected days. Children under 16 years old are not allowed in the spa without adult supervision. Guests under 12 years old are not allowed in the spa.

Dining

El Jardin del Embajador – This fine-dining restaurant specialises in international cuisine and serves lunch and dinner.
Cru Tapas & Wine Bar – This tapas bar specialises in Spanish cuisine and only serves light fare. Open daily.
Lobby Bar – This lobby lounge only serves light fare. Open daily.
Las Cotorras Garden Bar – This cocktail bar is located by the pool. Open daily.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately USD 22 per person
  • Airport shuttle service is offered for an extra charge of USD 50 per vehicle (return)
  • Early check-in can be arranged for an extra charge (subject to availability)

Children & extra beds

  • In-room babysitting is available for an extra charge

Pool, spa, & gym (if applicable)

  • Pool access available from 7:30 AM to 7:30 PM
  • Guests under 12 years old are not allowed in the spa, and guests under 16 years old are only allowed with adult supervision
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; masks are required in public areas; reservations are required for some on-site facilities.

Contactless check-out is available.

Enhanced food service safety measures are in place.

Individually wrapped food options are available through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of:

  • Ecolab (third-party expert - Global)
  • Intertek Cristal (third-party expert - Global)
  • Safe Travels (WTTC - Global)

Policies

Only registered guests are allowed in the guestrooms.
This property uses a grey water recycling system.
Guests can rest easy knowing that there's a fire extinguisher, a smoke detector, a security system and window guards on site.
This property accepts credit cards. Cash is not accepted.

Also known as

Occidental El Embajador Hotel Santo Domingo
Occidental El Embajador Hotel
Occidental El Embajador Santo Domingo
Occidental El Embajador
El Embajador Royal Hideaway Hotel Santo Domingo
El Embajador Royal Hideaway Hotel
El Embajador Royal Hideaway Santo Domingo
El Embajador Royal Hideaway
El Embajador a Royal Hideaway Hotel
El Embajador, A Royal Hideaway
El Embajador, a Royal Hideaway Hotel Resort
El Embajador, a Royal Hideaway Hotel Santo Domingo
El Embajador, a Royal Hideaway Hotel Resort Santo Domingo

Frequently asked questions

Does El Embajador, a Royal Hideaway Hotel offer free cancellation for a full refund?
Yes, El Embajador, a Royal Hideaway Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at El Embajador, a Royal Hideaway Hotel?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at El Embajador, a Royal Hideaway Hotel?
Yes, there's an outdoor pool. Guests have pool access from 7:30 AM to 7:30 PM.
Are pets allowed at El Embajador, a Royal Hideaway Hotel?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at El Embajador, a Royal Hideaway Hotel?
Yes, there's free self parking. Electric car charging is available.
Is an airport shuttle service offered by El Embajador, a Royal Hideaway Hotel?
Yes, an airport shuttle is available. The charge is USD 50 per vehicle return.
What are the check-in and check-out times at El Embajador, a Royal Hideaway Hotel?
You can check in from 3:00 PM - midnight. There's a charge for early check-in (subject to availability). Check-out time is 1 PM. Express check-in and check-out and contactless check-out are available.
Is there an on-site casino at El Embajador, a Royal Hideaway Hotel?
Yes, the 5382 square-foot casino features 30 slot machines and 10 gaming tables.
What is there to do at El Embajador, a Royal Hideaway Hotel and nearby?
On-site recreation at El Embajador, a Royal Hideaway Hotel includes aerobics and yoga. Indulge in a treatment at the spa and enjoy a swim in the outdoor pool. El Embajador, a Royal Hideaway Hotel also has 3 bars, a casino and a 24-hour health club, as well as a sauna, a picnic area and a garden.
Are there restaurants at or near El Embajador, a Royal Hideaway Hotel?
Yes, there are 2 on-site restaurants, featuring international cuisine, pool views and poolside dining.
Does El Embajador, a Royal Hideaway Hotel have rooms with private hot tubs?
Yes, each room has a private indoor hot tub.
What's the area around El Embajador, a Royal Hideaway Hotel like?
El Embajador, a Royal Hideaway Hotel is in Bella Vista, a short 14-minute walk from Bella Vista Mall. Travellers give top marks for the resort's prime location.

Reviews

9.0

Superb

9.4/10

Cleanliness

9.0/10

Staff & service

9.1/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Exceptional

Eduardo Alberto, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

vladimir, 1-night business trip
Verified Hotels.com guest review

4/10 Fair

Eduardo Alberto, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Everything was very good as usual but they have issues on two fronts: - check in - check out Several times I have had to wait between 15-30 minutes to resolve such a simple procedure...teething.
alexander, 1-night trip
Verified Hotels.com guest review

6/10 Good

Adriana, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

A must stay.
Splendid experience, manager was exceptionally accommodating.
Vahn, 5-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Everything was perfect
Verified Expedia guest review

10/10 Exceptional

Beautiful great service fun
Hilda, 2-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Cleanliness and materials used in the rooms did not irritate my allergies. Loved the well designed rooms, and the large bathtubs.
Cynthia, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Carmen, 2-night trip
Verified Expedia guest review