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GrandStay Residential Suites - Madison East, Madison

2.5 stars
5317 High Crossing BlvdMadisonWI53718United States of America, 800-491-6126
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  • Madison, WI (MSN-Dane County Regional) 16-min drive; 5.3 miles/8.6 km
  • Free self parking
Excellent4.0 / 5
Value for money
Best value for money
Location
Great location
Service
Fantastic service
Breakfast
Tasty breakfast
304See all 304 Hotels.com reviews
From 298 reviewsTripAdvisor Traveller Rating

GrandStay Residential Suites - Madison East, Madison

Hotel Info: 866-539-8117

from $89
  • Suite, 2 Bedrooms, Non Smoking
  • Studio, Non Smoking
  • Studio, 2 Queen Beds
  • Studio, 1 Queen Bed, Accessible, Non Smoking
  • Standard Room, Non Smoking (2 Queen Beds and Sofa Bed)
  • Standard Room, 1 Bedroom, Non Smoking
  • Standard Room, 2 Bedrooms, Non Smoking
  • Suite, 1 Bedroom, Non Smoking
  • One Bed Studio Accessible Non Smoking
  • Suite, 1 Bedroom, Non Smoking
  • Suite, 2 Bedrooms, Non Smoking

At a glance

Key facts

Hotel size

  • This hotel has 53 rooms
  • This hotel is arranged over 3 floors

Arriving/leaving

  • 24-hour check-in
  • Check-out time is 11 AM

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others

Children

  • Up to 5 children (17 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets not allowed (service dogs only)

Internet

  • Free WiFi and wired Internet access in public areas

  • Free WiFi and wired Internet access in rooms

Transportation

Parking

  • Free self parking

Other information

  • Smoke-free property

Also known as

  • GrandStay Residential Suites Madison East Hotel
  • GrandStay Residential Suites Hotel Madison East
  • GrandStay Residential Suites Madison East
  • GrandStay Suites

Optional extras

Rollaway beds are available for USD 10.00 per stay

Safes in guestrooms can be used for USD 1.75 per day

In the hotel

Food and drink
  • Free hot/cold buffet breakfast daily
  • Coffee/tea in a common area
  • Barbecue grills
Things to do
  • Indoor pool
  • Children's pool
  • Fitness facilities
  • Spa tub
  • Basketball on site
  • Golfing nearby
Working away
  • 24-hour business center
  • Conference space size (feet) - 400
  • Conference space size (meters) - 37
  • One meeting room
Services
  • 24-hour front desk
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
Facilities
  • Number of buildings/towers - 1
  • Elevator/lift
  • Picnic area
  • Fireplace in lobby
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board
Sleep well
  • Sofa bed
Things to enjoy
  • Separate sitting area
Freshen up
  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer
Be entertained
  • TV
  • Cable TV channels
  • DVD player
Stay connected
  • Desk
  • Free WiFi
  • Phone
Food and drink
  • Refrigerator
  • Microwave
  • Kitchen
  • Cookware, dishware, and utensils
More
  • Daily housekeeping
  • In-room safe

GrandStay Residential Suites - Madison East, Madison’s small print

Also known as

  • GrandStay Residential Suites Madison East Hotel
  • GrandStay Residential Suites Hotel Madison East
  • GrandStay Residential Suites Madison East
  • GrandStay Suites

Optional extras

Rollaway beds are available for USD 10.00 per stay

Safes in guestrooms can be used for USD 1.75 per day

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Excellent 4.0 /5 from 304 reviews

GrandStay Residential Suites - Madison East, Madison
Poor1.0 / 5
Never Again!
Horrible and unprepared! Arrived at 3:20p and the room was ready except for no sheets. They were still being washed. Really! only one set of sheets for each room. Waiting over 1 hour. Offered the handicapped room but we would have had to squat to be under the water when showering. Finally got our room and sheets and one room had no dresser and no where to hang your clothes. Then we had 3 TV's but only 2 remotes. The front desk person came up and got the 3rd TV set up but in doing so that remote no longer worked on the tv in the sitting room. The next day called about the tv's again. One Tv needed 3 remotes to use. The garbage never was emptied,bathroom never cleaned up during stay except for removing towels. 2 days without Kleenex. Front staff talked negatively about housekeeping on check in. Amazing that your hotel would only have 1 washer/dryer for 53 rooms . How and why would I know that. UGM for Epic is a big deal but you can bet we won't stay here again. Also who has 2 bedroom suites and only 1 bathroom. Great for families but not co-workers. Working in healthcare customer service is a priority-I think you missed the boat.
4 night business trip
GrandStay Residential Suites - Madison East, Madison
Fair2.0 / 5
Dated, Dirty, Bugs on the Floor, Not 4 Stars
Check-in service was extremely slow. Front desk clerk was MIA. Another couple had been waiting 10 mins already ahead of us, before she showed up. Clerk looked barely 18 and should not have been alone running this hotel. Upon entering the first room and turning the lights on, we immediately saw 6-10 bugs crawling around the kitchenette floor. Not sure what type, similar to a rolly-polly bug. We turned around and went back to ask for another room right away. The second room was only 2 doors away from the first, and we examined all surfaces very closely before deciding to actually stay for the night. We couldn't even be fully comfortable in the room though, after seeing bugs in the first. The room itself was very dated, and the couch and chair were very uncomfortable. So we decided to just go to bed. The light and outlet on my side did not work at all.
1 night romance trip
GrandStay Residential Suites - Madison East, Madison
Outstanding5.0 / 5
In town for soccer game - convenient location, great breakfast, clean, comfortable rooms, great staff.
1 night family trip
GrandStay Residential Suites - Madison East, Madison
Fair2.0 / 5
Disappointed with everything!
Rooms are in serious need of updating. Too expensive for the low quality of room. We booked a 2 BR suite and the bedrooms were tiny and everything needed updating. And only one small bathroom with no exhaust fan. We paid in advance with booking and asked for a room away from elevators and machines on top floor. We were given a room adjacent to elevator and above front entrance and could hear everything inside as well as guests coming and going.
1 night family trip
GrandStay Residential Suites - Madison East, Madison
Outstanding5.0 / 5
I'd stay there again
Quick stop to shoot area 5 USPSA match. Easy to find great place to stay
1 night business trip

See all reviews

GrandStay Residential Suites - Madison East, Madison

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