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JW Marriott Surabaya, Surabaya

5-star5 stars
Jalan Embong Malang 85-89SurabayaEast Java60261Indonesia

Luxury hotel in Surabaya with outdoor pool, bar/lounge
  • VIPVIP properties

    VIP properties have been recognized for offering exceptional service to our customers.

  • Free WiFi and free parking
Superb9.0
Service
Fantastic service
Cleanliness
Clean
Room
Great room
Breakfast
Tasty breakfast
163See all 163 Hotels.com reviews
From 932 reviewsTripAdvisor Traveller Rating

JW Marriott Surabaya, Surabaya

from $60
  • Deluxe Room, City View
  • Studio, 1 King Bed, City View, Corner
  • Deluxe Room, Business Lounge Access
  • Executive Suite, 1 Bedroom, Business Lounge Access
  • Executive Studio, Business Lounge Access
  • Executive Suite, 2 Bedrooms, Business Lounge Access, City View

At a glance

Key facts

Hotel size

  • This hotel has 407 rooms
  • This hotel is arranged over 25 floors

Arriving/leaving

  • Check-in time starts at 2 PM
  • Check-out time is noon
24-hour airport shuttle service is available on request. Contact the property in advance to make arrangements.

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

Travelling with others

Children

  • One child (18 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Transfers

  • Airport shuttle (available 24 hours) *

  • Train station pickup *

Parking

  • Free self parking

  • Valet parking *

Offsite

  • Area shuttle *

  • Free shopping center shuttle
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Buffet breakfast daily (surcharge)
  • 4 restaurants
  • Bar/lounge
  • Coffee shop/café
  • Snack bar/deli
  • 24-hour room service
  • Coffee/tea in a common area
Things to do
  • Outdoor pool
  • Children's pool
  • Fitness facilities
  • Spa treatment room(s)
  • Spa tub
  • Nightclub
  • Pool umbrellas
  • Health club
  • Sauna
Working away
  • Business center
  • Meeting rooms 10
  • Conference space size (feet) - 132483
  • Conference space size (meters) - 12308
  • Conference center
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Year Built 1996
  • Elevator/lift
  • ATM/banking
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Garden
Accessibility
  • Accessible bathroom
  • In-room accessibility

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding
Things to enjoy
  • In-room massage available
  • Individually furnished
Freshen up
  • Private bathroom
  • Deep soaking bathtub
  • Bidet
  • Designer toiletries
  • Hair dryer
Be entertained
  • LCD TV
  • Cable TV channels
Stay connected
  • Desk
  • Free newspaper
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe

JW Marriott Surabaya, Surabaya’s small print

Also known as

  • Jw Marriott Hotel Surabaya
  • JW Marriott Surabaya Hotel
  • Jw Surabaya
  • Marriott Surabaya
  • Surabaya Jw Marriott
  • Surabaya Marriott
  • JW Marriott Hotel Surabaya Java
  • JW Marriott Surabaya

Policies

For transfers, guests must contact the property 24 hours prior to arrival at the number on the booking confirmation.

Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation.

Optional extras

Valet parking costs IDR 50000 per night

Buffet breakfast is offered for an extra charge of IDR 260000 for adults and IDR 110000 for children (approximately)

Airport shuttle service is offered for an extra charge of IDR 400000 per vehicle (one way)

Train station pick-up service is offered for an extra charge

Area shuttle service is offered for an extra charge

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

What’s around JW Marriott Surabaya, Surabaya

Landmarks

  • Heart of Surabaya
  • BG Junction - 9 min walk
  • Tunjungan Plaza - 11 min walk
  • Grahadi - 15 min walk
  • Joko Dolog Statue - 16 min walk
  • Sharp Bamboo Monument - 21 min walk
  • Surabaya Plaza Shopping Mall - 23 min walk
  • Submarine Monument - 25 min walk

Getting around

  • Surabaya (SUB-Juanda) - 37 min drive
  • Surabaya Pasar Turi Station - 22 min walk
  • Surabaya Gubeng Station - 16 min drive
  • Free self parking
  • Valet parking (surcharge)
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Train station pick-up (surcharge)
  • Free shopping center shuttle

Recent reviews

Superb 9.0 From 163 reviews

JW Marriott Surabaya, Surabaya
Exceptional10.0
Highly recommended accommodation
Satisfying, nice room, affordable price
Malvin, us1 night romance trip
JW Marriott Surabaya, Surabaya
Exceptional10.0
excellent
Great stay
Issam, us3 night romance trip
JW Marriott Surabaya, Surabaya
Exceptional10.0
Very comfy and nice
Comfy short.
A Traveler, us1 night business trip
JW Marriott Surabaya, Surabaya
Exceptional10.0
like home
as usual the staff are the best
Mike, us3 night business trip
JW Marriott Surabaya, Surabaya
Exceptional10.0
This was a very classy place. Excellent and friendly service.
Andrew, us2 night family trip

See all reviews

JW Marriott Surabaya, Surabaya

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