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JW Marriott Surabaya, Surabaya

5-star5 stars
Jalan Embong Malang 85-89SurabayaEast Java60261Indonesia
Luxury hotel with 4 restaurants and outdoor pool
  • Free WiFi and free parking
Fantastic service
Great location
Great room
Ordinary pool
151See all 151 reviews
From 890 reviewsTripAdvisor Traveller Rating

JW Marriott Surabaya, Surabaya

from $70
  • X-Deleted
  • Studio
  • X-Deleted
  • X-Deleted
  • X-Deleted
  • X-Deleted
  • xDeluxe Premium Room
  • xExecutive Deluxe Room
  • xStudio Room
  • Deluxe Room
  • Studio, 1 King Bed
  • Executive Studio, 1 King Bed
  • Suite, 1 King Bed
  • Deluxe Room (Executive)
  • Suite
  • xDeluxe Premium Room
  • xExecutive Deluxe Room
  • xExecutive Room
  • xExecutive Deluxe Room
  • xDeluxe Executive Room
  • xDeluxe Room
  • xExecutive Studio
  • xExecutive Deluxe
  • xDeluxe Premium
  • xOne Bedroom Suite
  • xStudio Larger Guest Room
  • xTwo Bedroom Suite
  • Deluxe Room, City View
  • Studio, 1 King Bed, City View, Corner
  • Deluxe Room, Business Lounge Access
  • Executive Studio, 1 King Bed, Business Lounge Access
  • Executive Suite, 1 Bedroom, Business Lounge Access
  • Executive Suite, 2 Bedrooms, Business Lounge Access
  • Studio
  • Executive Suite, 1 Bedroom, Business Lounge Access
  • Executive Studio, Business Lounge Access
  • Executive Suite, 2 Bedrooms, Business Lounge Access, City View

At a glance

Key facts

Hotel size

  • This hotel has 407 rooms
  • This hotel is arranged over 25 floors


  • Check-in time starts at 2 PM
  • Check-out time is noon
24-hour airport shuttle service is available on request. Contact the property in advance to make arrangements.

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

Travelling with others


  • One child (18 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding


  • No pets or service animals allowed


  • Free WiFi in public areas

  • Free WiFi in rooms



  • Airport shuttle (available 24 hours) *

  • Train station pickup *


  • Free self parking

  • Valet parking *


  • Area shuttle *

  • Free shopping center shuttle
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Buffet breakfast daily (surcharge)
  • 4 restaurants
  • Bar/lounge
  • Coffee shop/café
  • Snack bar/deli
  • 24-hour room service
  • Coffee/tea in a common area
Things to do
  • Outdoor pool
  • Children's pool
  • Fitness facilities
  • Spa treatment room(s)
  • Spa tub
  • Nightclub
  • Pool umbrellas
  • Health club
  • Sauna
Working away
  • Business center
  • Meeting rooms 10
  • Conference space size (feet) - 132483
  • Conference space size (meters) - 12308
  • Conference center
  • Computer station
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Year Built 1996
  • Elevator/lift
  • ATM/banking
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Garden
  • Accessible bathroom
  • In-room accessibility

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding
Things to enjoy
  • In-room massage available
  • Individually furnished
Freshen up
  • Private bathroom
  • Deep soaking bathtub
  • Bidet
  • Designer toiletries
  • Hair dryer
Be entertained
  • LCD TV
  • Cable TV channels
Stay connected
  • Desk
  • Free newspaper
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
  • Daily housekeeping
  • In-room safe

JW Marriott Surabaya, Surabaya’s small print

Also known as

  • Jw Marriott Hotel Surabaya
  • JW Marriott Surabaya Hotel
  • Jw Surabaya
  • Marriott Surabaya
  • Surabaya Jw Marriott
  • Surabaya Marriott
  • JW Marriott Hotel Surabaya Java
  • JW Marriott Surabaya


For transfers, guests must contact the property 24 hours prior to arrival at the number on the booking confirmation.

Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation.

Optional extras

Valet parking costs IDR 50000 per night

Buffet breakfast is offered for an extra charge of IDR 260000 for adults and IDR 110000 for children (approximately)

Airport shuttle service is offered for an extra charge of IDR 400000 per vehicle (one way)

Train station pick-up service is offered for an extra charge

Area shuttle service is offered for an extra charge

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

What’s around JW Marriott Surabaya, Surabaya


  • Heart of Surabaya
  • BG Junction (9-minute walk)
  • Tunjungan Plaza (13-minute walk)
  • Grahadi (15-minute walk)
  • Joko Dolog Statue (16-minute walk)
  • Sharp Bamboo Monument (21-minute walk)
  • Surabaya Plaza Shopping Mall (23-minute walk)
  • Submarine Monument (25-minute walk)

Getting around

  • Surabaya (SUB-Juanda) 37-min drive
  • Surabaya Pasar Turi Station 22-min walk
  • Surabaya Gubeng Station 16-min drive
  • Free self parking
  • Valet parking (surcharge)
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Train station pick-up (surcharge)
  • Free shopping center shuttle

JW Marriott Surabaya, Surabaya

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