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Extended Stay America Orange County - Anaheim Hills, Orange County

2.5 stars
1031 N Pacificenter DrAnaheimCA92806United States of America, ‏‎800-658-6760
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Good3.1 / 5
Location
Great location
Value for money
Best value for money
Cleanliness
Dirty
Food
Food is not good
320See all 320 Hotels.com reviews
From 105 reviewsTripAdvisor Traveller Rating

Extended Stay America Orange County - Anaheim Hills, Orange County

Hotel Info: 800-658-6760

from $98
  • Studio One King Non-Smoking
  • Studio One Queen Smoking
  • Studio One Queen Non-Smoking
  • Studio One King Smoking
  • Signature Studio 2 Doubles Non-Smoking
  • Studio 2 Double Smoking
  • Studio 2 Doubles Non-Smoking
  • Studio One King Non-Smoking
  • Signature Studio 1 Queen Non-Smoking

At a glance

Key facts

Hotel size

  • This hotel has 116 rooms
  • This hotel is arranged over 3 floors

Arriving/leaving

  • Check-in time 3 PM-midnight
  • Check-out time is 11 AM
An optional Daily Refresh housekeeping service is available for nightly guests (1-6 nights). This service includes replacing soiled towels, emptying trash, replenishing soap and toilet paper if needed, and making bed with existing linens.
A weekly full housekeeping service is provided for extended-stay guests (7+ nights). This service includes dusting, vacuuming, changing linens and towels, emptying trash, cleaning bathroom and kitchen (dishes are not washed), and replenishing soap and toilet paper if needed.

Surcharges apply for both services.

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

Travelling with others

Children

  • Children (17 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

  • No cribs (infant beds)

Pets

  • Pets allowed *

  • Restrictions apply *

  • 2 per room

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Parking

  • Free self parking

Also known as

  • Extended Stay America Orange County Anaheim Hills
  • Extended Stay America Orange Hills
  • Extended Stay America Orange Hills Aparthotel
  • Extended Stay America Orange Hills Aparthotel Anaheim County
  • Extended Stay America Orange County Anaheim Hills Aparthotel

Policies

A valid credit card is required at check-in for incidentals/damages otherwise a US$100 cash deposit per stay, per room will be collected. The deposit is refunded at check-out after satisfactory inspection. If refund is over US$100 a check will be mailed within 14 days of departure.

Pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation.

Mandatory fees

Cash deposit: USD 100 per stay

Optional extras

Weekly housekeeping is provided; fees apply for additional cleaning

Pets are allowed for an extra charge of USD 25 per pet, per day (maximum USD 150 per stay)

In the hotel

Food and drink
  • Free continental breakfast daily
  • Coffee/tea in a common area
Things to do
  • Golfing nearby
Services
  • Front desk (limited hours)
  • Laundry facilities
Facilities
  • Elevator/lift
  • Safe-deposit box at front desk
Accessibility
  • Accessible bathroom
  • In-room accessibility

In the room

Home comforts
  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
Freshen up
  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer (on request)
Be entertained
  • 32-inch flat-screen TV
  • Premium TV channels
Stay connected
  • Free WiFi
  • Free local calls
Food and drink
  • Refrigerator
  • Microwave
  • Kitchen
  • Stovetop
  • Cookware, dishware, and utensils
More
  • Weekly housekeeping provided

Extended Stay America Orange County - Anaheim Hills, Orange County’s small print

Also known as

  • Extended Stay America Orange County Anaheim Hills
  • Extended Stay America Orange Hills
  • Extended Stay America Orange Hills Aparthotel
  • Extended Stay America Orange Hills Aparthotel Anaheim County
  • Extended Stay America Orange County Anaheim Hills Aparthotel

Policies

A valid credit card is required at check-in for incidentals/damages otherwise a US$100 cash deposit per stay, per room will be collected. The deposit is refunded at check-out after satisfactory inspection. If refund is over US$100 a check will be mailed within 14 days of departure.

Pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation.

Mandatory fees

Cash deposit: USD 100 per stay

Optional extras

Weekly housekeeping is provided; fees apply for additional cleaning

Pets are allowed for an extra charge of USD 25 per pet, per day (maximum USD 150 per stay)

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Good 3.1 /5 from 320 reviews

Extended Stay America Orange County - Anaheim Hills, Orange County
Excellent4.0 / 5
Bball
Very clean room not so clean hotel.but great and helpful staff
2 night romance trip
Extended Stay America Orange County - Anaheim Hills, Orange County
Poor1.0 / 5
Nasty Rooms. Worst Customer Service.
The customer service was horrible. I arrived late at night no one was at the front desk. I had to wait 15 minutes for someone to show up and check me in. At check in I was told there were no more non smoke rooms available that I had to take a smoking room. The room was basic. The floors were dirty and the tub and restrooms were stained and dirty. The beds smelled like smoke and everything looked unsanitary. I would never stay in this hotel again.
2 night family trip
Extended Stay America Orange County - Anaheim Hills, Orange County
Poor1.0 / 5
Bad
It was dirty I will never stay there again
2 night family trip
Extended Stay America Orange County - Anaheim Hills, Orange County
Fair2.0 / 5
This was not what we expected. Front desk were very nice. The hallway had a weird smell. Our room was not well maintained. It had a musty weird smell. The bathroom sink had a green ring. The chair had stains. Luck it was black or else who knows what was here. Before we leave we always check the room to see if we forgot anything. Husband found underwear and make up, Ewwwww! Just shows they don't do a good job with cleaning. Will defenetly not stay here again.
3 night family trip
Extended Stay America Orange County - Anaheim Hills, Orange County
Poor1.0 / 5
Worst experience of my life!
It was the worst experience I've had in my life. I booked a non-smoking room through hotels.com, and when I arrived to the hotel I was told that there were no non-smoking rooms available for me and that I had to go to a smoking room. When I got to my room, there was no toilet paper, no soap to wash my hands with, and the room smelled horrendous. The price was non-refundable so I had no other choice than to stay. Unfortunately, due to my allergies I was unable to sleep and kept coughing throughout the night. By 5am, I could no longer take the strong cigarette smell and decided to go to the Starbucks that was nearby to brush my teeth and use the restroom. I did ask to speak to a manager when I checked out, they told me that the manager was not on site at the moment and to come back or call later. I also asked the front desk rep if it was necessary for the housekeeping to leave toiletries and the rep paused for a few seconds only to ask me if I needed toilet paper and soap. I left the hotel with a real bad sore throat, red eyes, and clothing that smelled disgusting from the strong cigarette smell. I did take pictures of my eyes and of the room, in case management would like to see. I am extremely dissapoined and would NEVER recommend this hotel to anyone. I doubt I would ever use hotels.com either. I booked a non-smoking room, I should have never been placed in a room that I did not request.
1 night trip

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Extended Stay America Orange County - Anaheim Hills, Orange County

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