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Country Inn & Suites By Carlson, Novi, MI, Novi

2.5 stars
21625 Haggerty RdNoviMI48375United States of America, 855-239-9401
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2.9 / 5
Food
Delicious food
Breakfast
Tasty breakfast
Room
Great room
Vibe
Decent vibe
143See all 143 Hotels.com reviews
From 64 reviewsTripAdvisor Traveller Rating

Country Inn & Suites By Carlson, Novi, MI, Novi

Hotel Info: 855-239-9401

from $68
  • Suite, 1 King Bed with Sofabed, Non Smoking
  • Standard Room, 2 Queen Beds
  • Room, 1 King Bed
  • Suite, 2 Bedrooms
  • Standard Room, 1 King Bed, Non Smoking
  • Room, 2 Queen Beds
  • Standard Room, 2 Queen Beds, Non Smoking
  • Deluxe Suite, 1 King Bed with Sofabed
  • Classic Room, 2 Queen Beds, Accessible
  • Suite, 1 King Bed with Sofabed
  • Suite, 1 King Bed, Jetted Tub
  • Standard Room, 1 King Bed, Non Smoking
  • Standard Room, 2 Queen Beds, Non Smoking
  • Room, 1 King Bed

At a glance

Key facts

Hotel size

  • This hotel has 100 rooms

Arriving/leaving

  • Check-in time starts at 3:00 PM
  • Check-out time is noon

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others

Children

  • Children (18 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets allowed *

  • Restrictions apply *

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Parking

  • Free self parking

  • RV/bus/truck parking

Other information

  • Smoke-free property

Also known as

  • Quality Inn Novi
  • Quality Novi
  • Novi Inn

Policies

Pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation.

Optional extras

Rollaway beds are available for USD 10 per day

Pets are allowed for an extra charge of USD 10 per pet, per day

In the hotel

Food and drink
  • Free continental breakfast daily
Things to do
  • Indoor pool
  • 24-hour fitness facilities
  • Spa tub
  • Miniature golf on site
Working away
  • Business center
  • Meeting rooms
  • One meeting room
Services
  • 24-hour front desk
  • Laundry facilities
  • Free newspapers in lobby
  • Multilingual staff
Facilities
  • Elevator/lift
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower

In the room

Home comforts
  • Air conditioning
  • Ceiling fan
  • Coffee/tea maker
  • Iron/ironing board
Sleep well
  • Sofa bed
Freshen up
  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer
Be entertained
  • TV
  • Premium TV channels
Stay connected
  • Desk
  • Free newspaper
  • Free WiFi
Food and drink
  • Refrigerator
  • Microwave
More
  • Daily housekeeping

Country Inn & Suites By Carlson, Novi, MI, Novi’s small print

Also known as

  • Quality Inn Novi
  • Quality Novi
  • Novi Inn

Policies

Pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation.

Optional extras

Rollaway beds are available for USD 10 per day

Pets are allowed for an extra charge of USD 10 per pet, per day

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

2.9 /5 from 143 reviews

Country Inn & Suites By Carlson, Novi, MI, Novi
Poor1.0 / 5
Never again
There was nothing good about my stay. My room was supposed to have a mini fridge, and after requesting one on 5 separate times in 3 days I simple gave up. The room wasn't clean, and on day 3 of a 5 day stay the ceiling in my room began leaking. The hotel's initial response was to hand me a bucket to catch the water. When I requested to be moved to a room that wasn't leaking on my belongings they were rude, but eventually moved me out of my suite into a standard room. Beyond the troubles with my room, the hotel was in an advanced state of falling apart, including a leaking lobby. The pool was also closed; which wasn't an inconvenience to me since I don't like to swim, but I can see where it would be a disappointment to other patrons.
5 night business trip
Country Inn & Suites By Carlson, Novi, MI, Novi
Poor1.0 / 5
Outdated
The sauna was out of order and stated it happened the day before. When talking with the night and morning receptionist, they both promised the manager would contact me after they verified my information. The manager has not contacted me. Does not look as it does on the internet. We have family nearby and after this experience, we will not be back.
1 night family trip
Country Inn & Suites By Carlson, Novi, MI, Novi
Good3.0 / 5
So-so
Had no towels in the room!
1 night romance trip
Country Inn & Suites By Carlson, Novi, MI, Novi
Fair2.0 / 5
Downhill in a hurry
The check in went great and the hotel lobby was beautiful. The mini fridge was sitting on the floor and didn't work. I had confirmed that the pool was working before booking as we were traveling with two young kids. We noticed a sign on the elevator that said that pool was under maintenance and when we looked both the pool and hot tub were completely drained. We slept well and went down for breakfast just before 10. There was no food but we could smell food. When I inquired, I was told that breakfast ended at 9. When I inquired that the front desk had told me it went until 10:30 and that the sign said so also...I was told that is only on weekends....it was Saturday! They apologized stating that they didn't realize what day it was and got my kids cereal and yogurt. We cancelled our second night, checked out and went to another hotel where we had a much better experience. The night we checked in (Friday) when I pointed out the pool discrepancy and wanted to talk to a manager, I was told that the manager would be in in the morning and that he pool had just quit working and would be repaired by morning. That morning after the breakfast fiasco, I was told that no manager works on weekends, the pool had been out of service for weeks, and they had no idea when it would be repaired. It was very disappointing all the way around. Also, because I booked online, I was told it would take up to 2 weeks to have my money for the second night, which we didn't stay, refunded to my debit card.
2 night business trip
Country Inn & Suites By Carlson, Novi, MI, Novi
Poor1.0 / 5
Uh oh
Booked this hotel, 1 day stay, for a candidate who was coming in for an interview. It was convenient to our office. The candidate pulled me aside to say that the hotel was not very clean, pillows were old and flat and overall condition was dated. Even though we paid for his stay, he felt compelled to share this information with me. We will not be using this hotel again.
1 night business trip

See all reviews

Country Inn & Suites By Carlson, Novi, MI, Novi

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