6/10 Good
May 19, 2023
You reserve for a reason
We made reservations back in January for our honeymoon. We booked for a king size bed after we checked in, we get up to the room and have double twin beds we went back down to the check in desk and are told oh well a king isn’t available now we booked a king room and have a confirmation of it! How is it not available?! The gentleman then asked us if the twin beds were pushed together! That’s beside the point!! We booked for a king, we wanted our room our paperwork had a room # on it that wasnt the same # when I asked about it, I was told they just put random #’s I argued with the gentleman until we were finally given our king room, which should have never been an issue to begin with
William
William, 4-night trip
Verified Hotels.com guest review