Elcielo Hotel & Restaurant

Photo gallery for Elcielo Hotel & Restaurant

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Outdoor pool
Outdoor pool
Outdoor pool
Terrace/patio

Overview of Elcielo Hotel & Restaurant

Elcielo Hotel & Restaurant

4.0 star property
4-star hotel in El Poblado with outdoor pool and restaurant

9.0/10 Superb

85 verified Hotels.com guest reviews

Property highlights

  • Pool
  • Free WiFi
  • Gym
  • Non-smoking
  • Air conditioning
  • Bathtub
Map
43c36 Cl. 7D, Medellín, Antioquia, 050022
Main amenities
  • Daily housekeeping
  • Restaurants and bar/lounge
  • Outdoor pool
  • Breakfast available
  • 24-hour fitness centre
  • 24-hour business centre
  • Terrace
  • 24-hour front desk
  • Coffee/tea in a common area
  • Air conditioning
  • Library
  • Front desk safe
For families
  • Connecting/adjoining rooms available
  • Private bathroom
  • Separate bath and shower
  • Premium TV channels
  • Terrace
  • Daily housekeeping

Choose dates to view prices

About this area

What's nearby

  • In El Poblado
  • Lleras Park - 5 min drive
  • Santafé Mall - 11 min drive
  • Botero Plaza - 18 min drive
  • Arvi Park - 71 min drive

Getting around

  • Medellín (MDE-José María Córdova Intl.) - 41 min drive
  • Poblado Station - 10 min walk
  • Aguacatala Station - 29 min walk

About this property

Elcielo Hotel & Restaurant

4-star hotel in the heart of El Poblado
A free daily manager's reception, a terrace and a library are just a few of the amenities provided at Elcielo Hotel & Restaurant. Be sure to enjoy a meal at El Cielo, the on-site fine-dining restaurant. Stay connected with free in-room WiFi, and guests can find other amenities, such as dry cleaning/laundry services and a bar.
You'll also enjoy the following perks during your stay:
  • An outdoor pool
  • Buffet breakfast (surcharge), smoke-free property and co-working spaces
  • A 24-hour front desk, coffee/tea in the lobby and tour/ticket information
  • Concierge services, a front desk safe and luggage storage
Room features
All 28 rooms offer comforts, such as premium bedding and Laptop workspace, in addition to thoughtful touches, such as air conditioning and dressing gowns.
Extra conveniences in all rooms include:
  • Bathrooms with rainfall showers and separate baths/showers
  • 65-inch Smart TVs with premium channels
  • Daily housekeeping, desks and phones

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
At check-in, guests must provide a record of full COVID-19 vaccination
COVID-19 vaccination record requirement applies to all guests aged 18 and older; guests must have received complete COVID-19 vaccination at least 1 days prior to check-in
This information is provided by our partners.

At a glance

Hotel size

  • 28 rooms
  • Arranged over 5 floors

Arriving/Leaving

  • Check-in time from 3:00 PM until anytime
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions
  • At check-in, guests must provide a record of full COVID-19 vaccination

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • At check-in, guests must provide a record of full COVID-19 vaccination
  • COVID-19 vaccination record requirement applies to all guests aged 18 and older; guests must have received complete COVID-19 vaccination at least 1 days prior to check-in

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Parents must have child's birth certificate and photo ID*

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Wheelchair-accessible parking on site

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:00 AM–11:00 AM
  • Restaurant
  • Bar/lounge
  • Coffee/tea in a common area
  • Free daily reception
  • Snack bar/deli

Working away

  • 24-hour business centre
  • Co-working spaces

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage

Facilities

  • Built in 2021
  • Safe-deposit box at front desk
  • Terrace
  • Library
  • 24-hour fitness centre
  • An outdoor pool

Accessibility

  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Well-lit path to entrance

Languages

  • English
  • Spanish

Room amenities

Be entertained

  • 65-inch Smart TV
  • Premium cable channels

Home comfort

  • Air conditioning
  • Dressing gowns
  • Window screens

Sleep well

  • Blackout curtains
  • Premium bedding

Freshen up

  • Private bathroom
  • Separate bath and shower
  • Rainfall shower heads
  • Hairdryer

Stay connected

  • Desk
  • Free WiFi
  • Free local calls

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Dining

El Cielo – On-site fine-dining restaurant. Guests can enjoy drinks at the bar.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • For stays on or after January 1 2023, residents of Colombia and non-residents staying 60 consecutive days or more will be charged a 19% national sales tax by the property at the time of stay. Travellers on a tourist visa will not be required to pay this tax. The tax may be charged where a room is shared by a taxable and a non-taxable guest.

Optional extras

  • Buffet breakfast is offered for an extra charge of COP 50000 for adults and COP 50000 for children (approximately)

Renovations and closures

The following facilities are closed on Monday:
  • Outdoor pool

Children & extra beds

  • If you are travelling with a child, your property may require you to present the following documents: parents travelling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Colombian citizens) at check-in. If a relative or legal guardian is travelling into Colombia with the child, that relative or legal guardian may be required to present a notarised consent of travel signed by both parents and a copy of both parents' ID. If only one parent is travelling into Colombia with the child, that parent may be required to present a notarised consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

At check-in, guests must provide a record of full COVID-19 vaccination.

COVID-19 vaccination record requirement applies to all guests aged 18 and over; guests must have received complete COVID-19 vaccination at least 1 days prior to check-in.

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can rest easy knowing that there's a fire extinguisher and a first aid kit on site.

This property accepts credit cards, debit cards and cash.

Also known as

Elcielo Hotel Restaurant
El Cielo Hotel Restaurant
Elcielo & Restaurant Medellin
Elcielo Hotel & Restaurant Hotel
Elcielo Hotel & Restaurant Medellín
Elcielo Hotel & Restaurant Hotel Medellín

Frequently asked questions

Does Elcielo Hotel & Restaurant offer free cancellation for a full refund?
Yes, Elcielo Hotel & Restaurant does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Elcielo Hotel & Restaurant?
As of 3 Oct 2022, prices found for a 1-night stay for 2 adults at Elcielo Hotel & Restaurant on 3 Nov 2022 start from $156, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Elcielo Hotel & Restaurant?
This property confirms that guests must provide documentation related to COVID-19 at check-in. Furthermore, disinfectant is used to clean the property, guests are provided with hand sanitiser and social distancing measures are in place. Please note that this information has been provided by our partners.
Is there a pool at Elcielo Hotel & Restaurant?
Yes, there's an outdoor pool.
Are pets allowed at Elcielo Hotel & Restaurant?
Sorry, neither pets nor service animals are allowed.
What are the check-in and check-out times at Elcielo Hotel & Restaurant?
You can check in from 3:00 PM - anytime. Check-out time is noon. Contactless social distancing and check-out are available.
What is there to do at Elcielo Hotel & Restaurant and nearby?
Elcielo Hotel & Restaurant has an outdoor pool and a 24-hour fitness centre.
Are there restaurants at or near Elcielo Hotel & Restaurant?
Yes, there's an on-site restaurant, El Cielo. Nearby restaurants include El Graspo De Uva (3-min walk), Restaurante Ferro (3-min walk) and El Aguacate (3-min walk).
What's the area around Elcielo Hotel & Restaurant like?
Elcielo Hotel & Restaurant is a short 8-minute walk from Lleras Park and 18 minutes' walk from Santafé Mall.

Overall score and ratings

9.0

Superb

9.6/10

Cleanliness

9.0/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.3/10

Eco-friendliness

10/10 Exceptional

Guillermo, 2-night trip
Verified Hotels.com guest review

6/10 Good

Stephanie, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Pablo, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Pedro, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Fantastic! Loved everything!
Michael, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Kai, 3-night trip
Verified Hotels.com guest review

6/10 Good

Ionatan, 1-night trip
Verified Expedia guest review

10/10 Exceptional

T, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Erica, 1-night trip with friends
Verified Expedia guest review

10/10 Exceptional

Rosa Maria, 2-night trip
Verified Expedia guest review