Guests
All properties in Acapulco, Guerrero, Mexico

Hotel Club del Sol Acapulco by NG Hoteles

3-star hotel with 3 outdoor pools, near Diana the Huntress

  • Free WiFi in lobby
From
$23

Image gallery

  • Outdoor Pool
  • Outdoor Pool
  • Pool
  • Pool
  • Outdoor Pool
Outdoor Pool. Image 1 of 47
1 / 47Outdoor Pool
Costera M. Aleman 1750, Acapulco, 39670, GRO, Mexico
6.6.Good.
  • No wifi. Building too old. Service bad

    Aug 4, 2021

  • Dirty, old

    May 28, 2021

See all 168 reviews

Official standards

This property advises that it adheres to National Guidelines for reopening Tourism (Mexico) and Safe Travels (WTTC - Global) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Gap period enforced between guest stays - 72 hours
  • Contactless check-in is available
  • Protective clothing is available to guests
  • Masks are available to guests
  • Guests are provided with free hand sanitizer

Guests rated location

Walkable
Quiet
Safe
Transportation options
Dining options
  • Parking available
  • Pool
  • Free WiFi
  • Pet-friendly
  • Non-smoking
  • Air Conditioning

Property highlights

Main amenities

  • 200 smoke-free guestrooms
  • Daily housekeeping
  • Near the beach
  • Restaurant and bar/lounge
  • 3 outdoor pools
  • Breakfast available

For families

  • Private bathroom
  • Television
  • Free toiletries
  • Garden
  • Terrace
  • Daily housekeeping

What’s around

  • In Costera Acapulco
  • Diana the Huntress - 8 min walk
  • Parque Papagayo - 18 min walk
  • Plaza Bahia - 1 min walk
  • Condesa Beach - 4 min walk
  • Diana Galleries Mall - 6 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Economy Room, 2 Double Beds, Balcony
  • Superior Room, 2 Double Beds, Balcony

What’s around

Landmarks

  • In Costera Acapulco
  • Diana the Huntress - 8 min walk
  • Parque Papagayo - 18 min walk
  • Plaza Bahia - 1 min walk
  • Condesa Beach - 4 min walk
  • Diana Galleries Mall - 6 min walk
  • Gran Plaza Shopping Mall - 6 min walk
  • Playa El Morro - 9 min walk
  • Papagayo Beach - 11 min walk
  • Hornos Beach - 14 min walk
  • Icacos Beach - 20 min walk

Getting around

  • General Juan N. Alvarez Intl. Airport (ACA) - 16 min drive
map
See on map
Costera M. Aleman 1750, Acapulco, 39670, GRO, Mexico

At a glance

Hotel size

  • This hotel has 200 rooms

Arriving/leaving

  • Check-in time 3 PM-midnight
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cribs (infant beds)

Pets

  • Pets stay free (dogs and cats only)
  • Specific rooms only, restrictions apply*
  • 1 per room (up to 15 lbs)

Internet

  • Free WiFi in public areas

Parking

  • Onsite self parking (MXN 100 per day)

Other information

  • Smoke-free property
*See fees and policies for additional details or extra charges

In the hotel

Food and drink

  • Cooked-to-order breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Snack bar/deli
  • Room service

Things to do

  • Number of outdoor pools - 3
  • Pool sun loungers

Services

  • 24-hour front desk
  • Tours/ticket assistance
  • Luggage storage

Facilities

  • Elevator
  • Safe-deposit box at front desk
  • Garden
  • Terrace

Accessibility

  • Wheelchair-accessible registration desk

Languages Spoken

  • English
  • Spanish

In the room

Home comforts

  • Air conditioning

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries

Be entertained

  • TV
  • Cable TV channels

More

  • Daily housekeeping
  • In-room safe

Special features

All inclusive

All-inclusive room rates at Hotel Club del Sol Acapulco by NG Hoteles are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Dining

Onsite venue - This restaurant specializes in Mexican cuisine and serves breakfast, lunch, and dinner.

Fees & policies

Mandatory feesPay at property

You'll be asked to pay the following charges at check-in or check-out:

  • Christmas Eve (24 December) Gala Dinner per adult: MXN 680
  • Christmas Eve (24 December) Gala Dinner per child: MXN 400 (from 5 to 11 years old)
  • New Year's Eve (31 December) Gala Dinner per adult: MXN 1350
  • New Year's Eve (31 December) Gala Dinner per child: MXN 650 (from 5 to 11 years old)

Optional extras

  • Cooked-to-order breakfast is offered for an extra charge of MXN 155 for adults and MXN 99 for children (approximately)
  • Early check-in can be arranged for an extra charge (subject to availability, amount varies)

PetsPay at property

  • Contact the property at the number on the booking confirmation for details on pet restrictions and to request a pet-friendly room

ParkingPay at property

  • Self parking costs MXN 100 per day

Hygiene and cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Each guestroom is kept vacant for a minimum of 72 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico).

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts Visa, Mastercard and American Express. Cash is not accepted.

Also known as

  • Club del Sol Acapulco
  • Hotel Club del Sol
  • Del Sol Acapulco By Ng Hoteles
  • Hotel Club del Sol Acapulco by NG Hoteles Hotel
  • Hotel Club del Sol Acapulco by NG Hoteles Acapulco
  • Hotel Club del Sol Acapulco by NG Hoteles Hotel Acapulco
  • Hotel Club del Sol
  • Hotel Club del Sol Acapulco
  • Hotel Club Sol Acapulco
  • Hotel Club Sol
  • Club Sol Acapulco

*See fees and policies for additional details or extra charges

FAQs

  • Yes, Hotel Club del Sol Acapulco by NG Hoteles does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Yes. Self parking costs MXN 100 per day.
  • Yes, there are 3 outdoor pools.
  • Yes, cats and dogs stay free, with a limit of 1 per room and maximum weight of 15 lbs per pet.
  • You can check in from 3 PM - midnight. There's a charge for early check-in (amount may vary, subject to availability). Check-out time is noon. Contactless check-in and check-out are available.
  • Yes, there's an onsite restaurant that offers Mexican cuisine. Nearby restaurants include El Zorrito (4-min walk), Primos (5-min walk), and El Fogon (5-min walk).
  • Hotel Club del Sol Acapulco by NG Hoteles has 3 outdoor pools and a garden.
6.6.Good.
  • 2.0.Poor

    My non smoking room looked and smelled like an ashtray roaches shower didn’t work no air conditioner only fan bed sheets extremely dirty like someone previously got muedered there staff had no compensation drinks where watered down cigg buds everywhere roof falling off in balcony of room no manager on duty at anytime the time of our stay horrible and gross experience

    2 night family trip, May 1, 2021

    Verified Expedia guest review

  • 4.0.Fair

    Grey sheets (look like dirty), cockroaches on a counter, no shampoo, old amenities, air conditioner is not controllable (it works just at permanent power), a hotel restaurant is poor.

    7 night family trip, Dec 28, 2019

    Verified Orbitz guest review

  • 6.0.Good

    Hard beds , shower heads don't work properly. Hot water isn't hot is warm

    6 night family trip, Jul 19, 2019

    Verified Expedia guest review

  • 2.0.Poor

    We got sick just after arriving in the hotel restaurant buffet as soon as we got upstairs to our room we had to vomit. We should have complained but we left the next day.

    1 night family trip, Mar 15, 2020

    Verified Expedia guest review

  • 6.0.Good

    Instalaciones muy descuidadas y falta de mantenimiento tanto en el área de lobby, restaurante y sobre todo los elevadores. Las albercas no cuentan con regaderas para limpiarse antes y despues de usarlas, así como tampoco cuentan con sanitarios cerca lo que puede ocasionar que orinen dentro de estas.

    3 night trip, Nov 5, 2021

    Verified Hotels.com guest review

  • 2.0.Poor

    Horrible

    El servicio es pésimo, llegamos antes y pagamos 200 pesos para poder ingresar antes del Check-in, de eso no tuvimos problema, el problema fue que al ingresar nos dieron una habitación deplorable; el baño estaba roto no tenia luz la habitación y los servicios de toallas, higiénico y jabón nunca llegaron. Nos hicieron cambio de habitación y seguía sin tener los servicios básicos tuve que salir a comprar para poder hacer mis actividades me dieron las 7 de la noche y por fin después de varias llamadas me las llevaron y las toallas en muy mal estad te secabas con ellas y se rompían de lo viejas que estaban. EL HOTEL TIENE DAÑOS ESTRUCTURALES DEBIDO AL TEMBLOR QUE HUBO. No vuelvo a ese hotel.

    1 night family trip, Oct 16, 2021

    Verified Hotels.com guest review

  • 6.0.Good

    Elegí este hotel por la aceptación de mascotas, sin embargo las condiciones físicas del hotel, ya son malas! Mas que criticar, sugeriría a la administración una remodelación de acabados, mobiliario, pero sobre todo contar con una escalera de emergencia iluminada, mas segura! Mejorar la limpieza, disponer de mejores insumos (toallas, shampoo, jabón), asegurar las medidas sanitarias entre huéspedes y sus empleados, pueden ser un primer paso a garantizar una mejor estancia!

    Enrique, 2 night trip, Sep 24, 2021

    Verified Hotels.com guest review

  • 8.0.Very Good

    En un inicio me dieron una habitación en malas condiciones, les tuve que comentar y afortunadamente me cambiaron a otra habitación

    3 night trip, Aug 16, 2021

    Verified Hotels.com guest review

  • 2.0.Poor

    Nada todo fue lejos de lo que esperaba

    3 night family trip, Aug 8, 2021

    Verified Expedia guest review

  • 8.0.Very Good

    El servicio en el bar es excelente.

    Jose Roberto, 2 night family trip, Aug 6, 2021

    Verified Expedia guest review

See all 168 reviews