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Dreams Puerto Aventuras Resort & Spa All Inclusive, Riviera Maya

4 stars
Km 269.5 Carretera ChetumalPuerto AventurasQROO77750Mexico, ‏‎800-491-6126
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Good3.8 / 5
Location
Great location
Service
Fantastic service
Beach
Reasonable beach
Food
Food is all right
119See all 119 Hotels.com reviews
From 3,767 reviewsTripAdvisor Traveller Rating

Dreams Puerto Aventuras Resort & Spa All Inclusive, Riviera Maya

Hotel Info: 866-539-8117

from $148
  • Preferred Club Ocean View Two Double
  • Family Room, Garden View
  • Preferred Club Marina View Two Double Bd
  • Deluxe Room, 1 King Bed, Pool View
  • Family Room, Ocean View
  • Deluxe Double Room, 2 Double Beds, Ocean View
  • Deluxe Room, 1 King Bed, Ocean View
  • Deluxe Room, 1 King Bed, Garden View
  • Honeymoon Jacuzzi Dolphin View
  • Preferred Club Dolphin View Double
  • Deluxe Double Room, 2 Double Beds, Pool View
  • Preferred Club Dolphin View King
  • Deluxe Dolphin View King
  • Deluxe Dolphin View Double
  • Preferred Club Marina View King Bed
  • Preferred Club Ocean View King Bed
  • Run of the House

At a glance

Key facts

Hotel size

  • This hotel has 305 rooms
  • This hotel is arranged over 7 floors

Arriving/leaving

  • Check-in time starts at 3 PM
  • Check-out time is noon

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

Travelling with others

Children

  • Babysitting/childcare *

  • Free children's club (ages 3 - 12)

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Parking

  • Free self parking

Other information

  • All-inclusive (taxes and gratuities included)
  • Resort fee included

Also known as

  • All Inclusive Puerto Aventuras
  • Puerto Aventuras Resort
  • Dreams Hotel Puerto Aventuras
  • Dreams Puerto Aventuras Hotel Puerto Aventuras
  • Sunscape Puerto Adventuras
  • Sunscape Puerto Aventuras Riviera
  • Dreams Puerto Aventuras
  • Dreams Puerto Aventuras All Inclusive
  • Dreams Puerto Aventuras All Inclusive Resort
  • Dreams Puerto Aventuras Resort
  • Dreams Puerto Aventuras Resort All Inclusive
  • Dreams Resort Puerto Aventuras
  • Puerto Aventuras All Inclusive
  • Puerto Aventuras Dreams

Policies

Only registered guests are allowed in the guestrooms.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Mandatory fees

The charges below are included in the total price displayed:

  • Resort fee

Optional extras

Babysitting/childcare is available for an extra charge

In the hotel

Taking the kids?
  • Children's club (free)
  • Supervised childcare/activities (surcharge)
Food and drink
  • Free breakfast
  • 6 restaurants
  • Bar/lounge
  • Swim-up bar
  • Poolside bar
  • 24-hour room service
Things to do
  • On private beach
  • Beach cabanas (surcharge)
  • Outdoor pool
  • Children's pool
  • Fitness facilities
  • Full-service spa
  • Spa treatment room(s)
  • Beach sun loungers
  • Free pool cabanas
  • Steam room
  • Beach umbrellas
  • Swim-up bar
  • Sauna
  • Beach towels
  • Pool sun loungers
  • Pool umbrellas
Working away
  • Number of meeting rooms - 2
  • Meeting rooms
  • Conference space size (feet) - 1646
  • Conference space size (meters) - 153
Services
  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry service
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
Facilities
  • Year Built 1989

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board
Things to enjoy
  • Separate sitting area
  • Balcony
Freshen up
  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
Be entertained
  • LCD TV
  • Premium TV channels
Stay connected
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

All inclusive

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included.
Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service (limited menu)
  • In-room minibar (all beverages included)

Activities and facilities/equipment
All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities
  • Kayaking
  • Sailing
  • Snorkeling

Land activities
  • Bicycling
  • Fitness facilities
  • Soccer
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Dancing
  • Language

Kids' club
  • Supervised activities for children between 3 and 12 years old

Entertainment
  • Onsite entertainment and activities
  • Access to onsite clubs
  • Onsite live performances
  • Theme parties

Not included
  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Premium food items
  • Premium and/or non-domestic beverages
  • Bottled wine
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Wireless Internet access
  • Activities and services offered by independent operators
  • Offsite tours

Spa

Dream Spa by Pevonia covers nearly 2,583 square feet (240 square meters) and offers five treatment rooms, including three single's suites, and two couples' suites. The spa is also equipped with a steam bath, a sauna, outdoor spa tub, and massage palapas, a boutique, a beauty salon, and a relaxation area with a fountain and fresh fruit juice bar. Teens and kids spa treatments are also available.

Recreation

On Site

  • Fitness facilities
  • Sauna
  • Steam room
  • Bicycle rentals on site
  • Playground on site
  • Sailing on site
  • Scuba diving on site
  • Snorkeling on site
  • Volleyball on site
  • Windsurfing on site

Nearby

  • Golfing nearby
  • Parasailing nearby

Dreams Puerto Aventuras Resort & Spa All Inclusive, Riviera Maya’s small print

Also known as

  • All Inclusive Puerto Aventuras
  • Puerto Aventuras Resort
  • Dreams Hotel Puerto Aventuras
  • Dreams Puerto Aventuras Hotel Puerto Aventuras
  • Sunscape Puerto Adventuras
  • Sunscape Puerto Aventuras Riviera
  • Dreams Puerto Aventuras
  • Dreams Puerto Aventuras All Inclusive
  • Dreams Puerto Aventuras All Inclusive Resort
  • Dreams Puerto Aventuras Resort
  • Dreams Puerto Aventuras Resort All Inclusive
  • Dreams Resort Puerto Aventuras
  • Puerto Aventuras All Inclusive
  • Puerto Aventuras Dreams

Policies

Only registered guests are allowed in the guestrooms.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Mandatory fees

The charges below are included in the total price displayed:

  • Resort fee

Optional extras

Babysitting/childcare is available for an extra charge

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Good 3.8 /5 from 119 reviews

Dreams Puerto Aventuras Resort & Spa All Inclusive, Riviera Maya
Good3.0 / 5
OK but overpriced
This resort is part of a "vacation club" which they try to sell to you during your stay. The resort is OK but desperately needs to be renovated. Food is OK. Wifi in the room sucked but worked well in the balcony. Beach is pretty weak but I was able to walk over to the beach on a neighboring property and got some great snorkeling in over there. I wouldn't stay here again.
2 night family trip
Dreams Puerto Aventuras Resort & Spa All Inclusive, Riviera Maya
Excellent4.0 / 5
Great for a family getaway
This is our second time staying. This time there were two families. It's great for our young kids. Kids camp is open from morning to night and they loved it. Pool has a large baby section and is overall pretty shallow. There was no place in the pool where my seven year old couldn't touch. Adult pool is great when kids are in camp and you want some quiet. Beach is ideal as well for little ones. Service is outstanding. Food was okay. Kids loved all the options and none of us got sick, but I was not overly impressed with the nicer restaurants. Nightly entertainment was fun for all of us. Oceanfront is the way to go. Such great views.
6 night family trip
Dreams Puerto Aventuras Resort & Spa All Inclusive, Riviera Maya
Outstanding5.0 / 5
Nice resort for families!
My first time going to an all inclusive resort. This is the way to go if you have kids! The pool area is very safe and not very deep, the kids club has some fun activities and they liked the food at the World Cafe. I thought the World Cafe food wasn't very good, my favorite place was the Italian restaurant, their filet mignon was to die for! The beach area is quite small, but safe. I never worried about my kids. I wouldn't recommend renting a car, just get a bus or taxi. I wouldn't recommend Tulum either, it's small and not worth the trip. Plus the shopkeepers there are really obnoxious and rude, stay away from them!!
5 night family trip
Dreams Puerto Aventuras Resort & Spa All Inclusive, Riviera Maya
Good3.0 / 5
Great customer service but hotel needs work
7th flr with a great ocean view. Hotel staff was great and is truly the hotel's best resource. Pool activities start 10-11am, but the room noise wasn't bad at all. The room was clean and had a cozy bed. However, it did rain a few nights and we noticed a water stain on the bedroom ceiling that was growing with each rain. It wasn't a full leak yet, so we didn't report it because we were already settled into our room and didn't want to have to change unless absolutely necessary. It never actually leaked or dripped, but may be an issue for the next person. Additionally, I noticed a hole in the shower ceiling. I suspect this was from a rain leak which had rotted/weaken the ceiling. The thought of a hole in the shower ceiling creeped me out, so I shoved a piece of paper inside the hole to plug it and I noticed how brittle the ceiling actually was. I probably could have poked another hole in the ceiling with my bare finger because it was that brittle. The food at the hotel was a little mixed but mostly good. So to sum it up, the hotel staff is great, the food was decent, the preferred lounge was nice, and overall the stay was pleasant. However, because of the growing water stain on ceiling and rotting shower ceiling, I think that the hotel is in need of some repairs and because of that I can't recommend it. For the price we spent to stay in the 7th flr ocean view room, I shouldn't have to have to plug holes in the shower ceiling or worry about the ceiling in the bedroom dripping.
7 night romance trip
Dreams Puerto Aventuras Resort & Spa All Inclusive, Riviera Maya
Excellent4.0 / 5
Could be 5 stars with a couple easy fixes
This dreams resort may be smaller but we enjoyed that because the pool was never too crowded so we didnt have trouble finding chairs. There is no doubt that the service is top notch. I can say that the majority of my stay was great but a couple things need to change to be 5 stars. The first issue is the wifi, at times the wifi absolutely would not work, other times it worked well. It may be free unlike some resorts but this is 2015 there is no excuse to have such unreliable wifi. Food options could also be unreliable. The food itself was better than most resorts (the brickoven pizza was to die for) but the options that you had at times were very limited. Almost every night for dinner atleast 1 sometimes 2 restaurants were closed so you could be made to choose something your not fond of, we were forced to get room service twice. Another issue with the food was the small sampling at the buffet which also has a theme every night so if you dont like carribean food on that theme night then you are down to 2 restaurants to choose from (this was 1 of the room service nights). The only other complaint I have about the resort would be the shower temperature was irratic alll the time. You would have it at a perfect temp and then 2 seconds later it is scalding hot followed 1 minute later by freezing. I know its a 3rd world country but that is too easy of a fix to let it go. Other than that everything about the resort was top notch.If they fixed those problems I would always stay here.
6 night romance trip

See all reviews

Dreams Puerto Aventuras Resort & Spa All Inclusive, Riviera Maya

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