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Sofitel Chicago Water Tower, Chicago

4.5 stars
20 E Chestnut StChicagoIL60611United States of America, ‏‎800-491-6126
Best Price GuaranteeIf you find a better price on the same exact stay within 7 days of booking, we’ll match it. See our ‘User Terms’ for details and recent changes.
Outstanding4.7 / 5
Location
Great location
Bar and Beverages
Bar is awesome
Service
Fantastic service
Wellness Area
Sufficient wellness & sports facilities
1456See all 1,456 Hotels.com reviews
From 3,572 reviewsTripAdvisor Traveller Rating

Sofitel Chicago Water Tower, Chicago

Hotel Info: 866-539-8117

from $202
  • Suite, 1 King Bed, Corner (Prestige)
  • Junior Suite, 1 King Bed
  • Superior Room, 2 Double Beds (2 Full Size Beds Floors 6-32)
  • Classic Room, 1 King Bed (Floors 6-10)
  • Standard Room, 1 Queen Bed with Sofabed
  • Luxury Room, 1 King Bed, City View (Floors 22-32 View Guaranteed)
  • Superior Room, 1 King Bed (Floors 11-21)

At a glance

Key facts

Hotel size

  • This hotel has 415 rooms
  • This hotel is arranged over 32 floors

Arriving/leaving

  • Check-in time 3 PM-Midnight
  • Check-out time is Noon
  • Express check-out

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

Travelling with others

Children

  • Up to 3 children (11 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets allowed (dogs only)

  • 2 per room (up to 30 lb)

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Parking

  • Valet parking *

Also known as

  • Sofitel Chicago Tower
  • Sofitel Chicago Water Tower Hotel
  • Sofitel Water Tower Hotel
  • Sofitel Water Tower
  • Sofitel Chicago Water Tower
  • Sofitel Water
  • Sofitel Water Hotel
  • Sofitel Water Hotel Chicago Tower
  • Chicago Sofitel
  • Sofitel Chicago Water Hotel
  • Sofitel Chicago Water Tower Hotel Chicago
  • Sofitel Water Tower Hotel Chicago

Policies

A valid credit card is required to hold a reservation at this property. This property may place an authorization of $1 prior to your arrival. For more details, please contact the office using the information on the reservation confirmation received after booking.

Mandatory fees

Pet deposit: USD 200.00 per stay

Optional extras

Valet parking costs USD 69 per day with in/out privileges

Breakfast costs between USD 25.00 and USD 40.00 per person (approximately)

In the hotel

Food and drink
  • Breakfast (surcharge)
  • Restaurant
  • Bar/lounge
  • 24-hour room service
Things to do
  • 24-hour fitness facilities
  • Bicycle rentals nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Use of nearby fitness center (discount)
Working away
  • 24-hour business center
  • Meeting rooms 2
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Year Built 2002
  • Elevator/lift
  • ATM/banking
  • Safe-deposit box at front desk
  • Terrace
  • Library
  • Fireplace in lobby
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board
Sleep well
  • Hypo-allergenic bedding available
  • Turndown service
  • Premium bedding
Freshen up
  • Private bathroom
  • Separate bathtub and shower
  • Designer toiletries
  • Hair dryer
Be entertained
  • 32-inch LCD TV
  • Pay movies
  • Cable/satellite TV channels
Stay connected
  • Desk
  • Free weekday newspaper
  • Free WiFi
  • Phone
More
  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

Awards and affiliations

Green / Sustainable Property
This property participates in Green Key Eco-Rating Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

  • Sofitel Chicago Water Tower is listed in the 2013 Travel + Leisure 500.

Sofitel Chicago Water Tower, Chicago’s small print

Also known as

  • Sofitel Chicago Tower
  • Sofitel Chicago Water Tower Hotel
  • Sofitel Water Tower Hotel
  • Sofitel Water Tower
  • Sofitel Chicago Water Tower
  • Sofitel Water
  • Sofitel Water Hotel
  • Sofitel Water Hotel Chicago Tower
  • Chicago Sofitel
  • Sofitel Chicago Water Hotel
  • Sofitel Chicago Water Tower Hotel Chicago
  • Sofitel Water Tower Hotel Chicago

Policies

A valid credit card is required to hold a reservation at this property. This property may place an authorization of $1 prior to your arrival. For more details, please contact the office using the information on the reservation confirmation received after booking.

Mandatory fees

Pet deposit: USD 200.00 per stay

Optional extras

Valet parking costs USD 69 per day with in/out privileges

Breakfast costs between USD 25.00 and USD 40.00 per person (approximately)

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Outstanding 4.7 /5 from 1456 reviews

Sofitel Chicago Water Tower, Chicago
Poor1.0 / 5
Bad customer service at Sofitel Chicago.
We family of four stayed at this hotel from July 2-4.however I notify the hotel by email about celebrating a special birthday and requested to have a nice room with view if possible our request was not honored. However upon check in I was told that they can upgrade us to a bigger room,but we have to pay extra. They only left us towels and bath supply for only two people during our entire stay even we were charge for four in the room and we had to call room service more than twice often to get more supply. We noticed that they had complimentary coffee in the restaurant from 5to 7 in the morning,but the restaurant staff were very unfriendly. My wife and I travel all over the world and often stay in 4 or 5 star hotels, but I must say that for a four and half star hotel Sofitel Chicago is not even compare to 3 star in my opinion. I remember when this hotel was rated a lot better in the past,but it is definitely falling behind in taking care of their guests.
3 night family trip
Sofitel Chicago Water Tower, Chicago
Excellent4.0 / 5
Great hotel
Great
2 night trip
Sofitel Chicago Water Tower, Chicago
Good3.0 / 5
Not the greatest for price
The rooms were changed since over 10 yes ago to a more artsy roomy that seemed cold and not welcoming with lips on the wall. There should be stand up showers instead of a tub or have both for the high price. The phone was difficult to manage being that it's very old and there was no fridge in the room. Requested a frig and I couldn't celebrate my bday with a toast for our wine before leaving the hotel since they were busy for more than 30 mins. The only thing I liked was the view. I won't be staying here anymore.
1 night trip with friends
Sofitel Chicago Water Tower, Chicago
Poor1.0 / 5
Never Again
Don't waste your money. Dirty and dated suite that stunk, rude staff, overpriced and terrible!
2 night family trip
Sofitel Chicago Water Tower, Chicago
Outstanding5.0 / 5
wonderful. everyone was so kind and receptive to our dogs who traveled with us.
2 night family trip

See all reviews

Sofitel Chicago Water Tower, Chicago

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