Hilton Garden Inn Cleveland Downtown, Cleveland

I come through town every year and this was the first time I stayed in the same hotel a second year in a row. The staff is super friendly and accommodating

Check in and check out were very fast and easy. All friendly employees. Hotel and room was clean. We used the shuttle service and that was great as well. The parking fee of $18 was odd since it wasn’t a secure parking lot or garage, a simple small parking lot that other hotels wouldn’t charge for.

Staff was fantastic and really friendly and helpful!

At check in he told us they would charge us $25 for ammenities but we would get credited if we did not use it then he told us there was n $18 parking charge and they would take it out of there. I said we were never told about a parking charge, then he said he would take it off and not charge us for it seeing Hotels.com did not tell us. When we checked out in the morning the womah said she would not take it off, that it was not the hotels problem. I said I am not paying it, she said I won't take it off you will have to call the manager Brandon later in the day. I did that when I got home, she said he is not in today my lady, so I called the next day and she said the same thing, I called again later in the day and got his voice mail, I left a message to call me but he never did. I tried to dispute the charge with my credit card bank but they said I had to try and reconcile it with the hotel first but how could I if I never could get through to the manager. I know it is not a lot of money but it is the principal of the fact that we were told it would be taken off. We will never stay in another Hilton.

Our initial bedding was not clean. We switched rooms which has ants in the bathroom. Every time the elevator went up and down you could hear it (all the through the night as well). The front desk staff were kind but we would not stay here again.