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1 room, 2 adults
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Bel Air Collection Resort & Spa Riviera Maya, Xpu-Ha

3.5 stars3.5 stars
Carreterra ChetumalPuerto Juarez Km 265, Xpu-HaQROO77710Mexico
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Good3.2 / 5
  • It was very disappointing. Didn't know from the info given by Expedia that it was not…Oct 16, 2016
  • it was horrible. I did not have hot water. I called 3 times, they did not believe me,…Oct 11, 2016
92See all 92 Hotels.com reviews
From 2,211 reviewsTripAdvisor Traveller Rating

Bel Air Collection Resort & Spa Riviera Maya, Xpu-Ha

from $118
  • Deluxe Room, Terrace
  • Bungalow, Balcony

At a glance

Key facts

Hotel size

  • This hotel has 144 rooms
  • This hotel is arranged over 2 floors

Arriving/leaving

  • Check-in time 3 PM-midnight
  • Check-out time is noon

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others

Children

  • Babysitting/childcare *

  • Free children's club (ages 5 - 12)

Pets

  • Pets stay free (dogs and cats only)

  • Specific rooms only, restrictions apply *

  • 2 per room

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Parking

  • Free self parking

Offsite

  • Free beach shuttle

Other information

  • All-inclusive rates available

Also known as

  • Bel Air Collection Resort Xpu Ha Riviera Maya
  • Bel Air Collection Xpu Ha Riviera Maya
  • Maya Bel
  • Bel Air Collection Resort Animal Sanctuary Riviera Maya Xpu-Ha
  • Bel Air Collection Animal Sanctuary Riviera Maya Xpu-Ha
  • Bel Air Collection Animal Sanctuary Riviera Maya

Policies

Pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation.

Noise-free guestrooms cannot be guaranteed.

Only registered guests are allowed in the guestrooms.

Children under 17 years old are not allowed in the spa without adult supervision.

Guests under 3 years old are not allowed in the spa.

This property does not have elevators.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

Optional extras

Breakfast costs between MXN 250 and MXN 400 for adults, and MXN 120 and MXN 200 for children (approximately)

Babysitting/childcare is available for an extra charge

In the hotel

Taking the kids?
  • Children's club (free)
  • Supervised childcare/activities (surcharge)
Food and drink
  • Cooked-to-order breakfast (surcharge)
  • 3 restaurants
  • 2 bars/lounges
  • Snack bar/deli
  • Swim-up bar
  • Poolside bar
  • 24-hour room service
Things to do
  • On private beach
  • Free beach shuttle
  • Outdoor pool
  • Children's pool
  • Fitness facilities
  • Full-service spa
  • Bicycle rentals on site
  • Free bicycles on site
  • Hiking/biking trails on site
  • Kayaking on site
  • Playground on site
  • Snorkeling nearby
  • Beach sun loungers
  • Swim-up bar
  • Beach umbrellas
  • Pool umbrellas
  • Beach towels
  • Billiards or pool table
Working away
  • One meeting room
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Laundry facilities
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 9
  • Year Built 1998
  • ATM/banking
  • Designated smoking areas
  • Garden
  • Picnic area
Accessibility
  • Accessible bathroom
  • In-room accessibility

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Ceiling fan
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board
Things to enjoy
  • In-room massage available
  • Balcony
Freshen up
  • Private bathroom
  • Jetted bathtub
  • Designer toiletries
  • Hair dryer
Be entertained
  • TV
  • Cable TV channels
Stay connected
  • Free WiFi
  • Phone
More
  • Daily housekeeping
  • In-room safe

Special features

All inclusive

All-inclusive room rates at Bel Air Collection Resort & Spa Riviera Maya are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included.
Food and beverages

  • All meals, snacks, and beverages included
  • In-room minibar (some restrictions)

Activities and facilities/equipment
Water activities
  • Kayaking
  • Snorkeling

Land activities
  • Fitness facilities

Kids' club
  • Supervised activities for children between 5 and 12 years old

Not included
  • Motorized water sports
  • Scuba-diving lessons
  • Room service
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Offsite tours

Spa

Guests can indulge in a pampering treatment at the resort's full-service spa, Collection Spa. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a mud bath.

Children under 17 years old are not allowed in the spa without adult supervision. Guests under 3 years old are not allowed in the spa.

Bel Air Collection Resort & Spa Riviera Maya, Xpu-Ha’s small print

Also known as

  • Bel Air Collection Resort Xpu Ha Riviera Maya
  • Bel Air Collection Xpu Ha Riviera Maya
  • Maya Bel
  • Bel Air Collection Resort Animal Sanctuary Riviera Maya Xpu-Ha
  • Bel Air Collection Animal Sanctuary Riviera Maya Xpu-Ha
  • Bel Air Collection Animal Sanctuary Riviera Maya

Policies

Pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation.

Noise-free guestrooms cannot be guaranteed.

Only registered guests are allowed in the guestrooms.

Children under 17 years old are not allowed in the spa without adult supervision.

Guests under 3 years old are not allowed in the spa.

This property does not have elevators.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

Optional extras

Breakfast costs between MXN 250 and MXN 400 for adults, and MXN 120 and MXN 200 for children (approximately)

Babysitting/childcare is available for an extra charge

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Good 3.2 /5 from 92 reviews

Bel Air Collection Resort & Spa Riviera Maya, Xpu-Ha
Good3.0 / 5
Beautiful installation but you could die of hunger ,the food is horrible not even close to good ,I recommend you to bring you own food ,it's really sad that such a beautiful hotel it's being left out because the horrible food and drinks they serve .
3 night trip with friends
Bel Air Collection Resort & Spa Riviera Maya, Xpu-Ha
Outstanding5.0 / 5
Week in the Jungle.
Was great- what we expected. We read many Trip Advisor review. Not 5 star resort BUT,loved the animals -staff great, food good & plenty-always can find enough to satisfy.Read the good reviews-note the others,remember -can't please everyone.
7 night romance trip
Bel Air Collection Resort & Spa Riviera Maya, Xpu-Ha
Excellent4.0 / 5
Good Place, Bad food
Hotel was great - food was terrible (eat elsewhere). Be sure to brush up on your Spanish, as not many hotel workers are bilingual
3 night family trip
Bel Air Collection Resort & Spa Riviera Maya, Xpu-Ha
Poor1.0 / 5
Stank and hot as the gates of hades!
Where to begin, First our room. The bathroom was hideous ,stank and dirty, our "hot tub" had body hair in it. The AC must have been powered by birds flapping there wings inside a cage behind the vent, the ceiling fan was on the slowest possible setting and to make matters worse the fan is at least 15feet high, so even if you wanted to cool off you can't! The roofs are made of Palm tree leaves that must have been made by the Mayans 1000 years ago.You could see through the roof and the birds pecking through the palm leaf roof and peeking there head into your room at 5am and cacaw-ing in your ear with coyotes howling in the back round and possum like creatures scratching at your sliding glass doors. Don't buy the "pizza" it's made from abuelitas taco sauce with barely melted cheese. Don't come here, go down the street to the Hard rock.
2 night family trip
Bel Air Collection Resort & Spa Riviera Maya, Xpu-Ha
Poor1.0 / 5
Worst hotel experience ever!
They should list this hotel as a MOTEL as it is far from a hotel experience and change the rating to 0! The AC does not work at all! We were moved from the 1st room to a different one and that room's ac was not working either. The bathroom was filthy! Smelled as if there was an old and sweaty man hiding behind the toilet seat because the scent was unbearable as if had not been cleaned in years. To say the least we only showered 1 day out of our 2 day stay because we could not deal with the scent. Barely any essentials such as TOWELS in room! The room service took 1 hr 1/2 to bring our food and when it finally arrived, the pizza tasted more like a flat bread with beans and frozen pepperoni, drink was watered soda. DO NOT STAY HERE the money is not worth it!
2 night trip

See all reviews

Bel Air Collection Resort & Spa Riviera Maya, Xpu-Ha

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