All hotels in Cancun, Quintana Roo, Mexico
1 room, 2 adults
You can collect Hotels.com® Rewards nights here

Moon Palace Golf & Spa Resort All Inclusive, Cancun

4.5 stars
Carretera Cancun-Chetumal Km. 340CancunQROO77500Mexico, ‏800-491-6126
Best Price GuaranteeBest Price Guarantee on hotel bookings. If you find a better price on exactly the same stay, we’ll either match it or give you a coupon. Click below for details.
Excellent4.1 / 5
Amenities
Great amenities
Service
Fantastic service
Location
Great location
Beach
Beach is poor
869See all 869 Hotels.com reviews
From 18,327 reviewsTripAdvisor Traveller Rating

Moon Palace Golf & Spa Resort All Inclusive, Cancun

Hotel Info: 866-539-8117

from $542
  • Luxury Suite, Connecting Rooms (With Nanny services)
  • Junior Suite Golf Course view
  • Deluxe Room, Jetted Tub, Resort View
  • Club Room, 1 King Bed, Concierge Service
  • Deluxe Room, 1 King Bed, Jetted Tub, Oceanfront
  • Grand Deluxe Suite
  • Deluxe Room, Jetted Tub, Garden View
  • Suite, Pool Access
  • Presidential Suite, 1 King Bed, Garden View
  • Exclusive Suite, 1 King Bed
  • Family Room, 2 Bedrooms
  • Grand Deluxe Suite - Garden view
  • Suite, 2 Bedrooms, Jetted Tub
  • Deluxe Room, Jetted Tub, Ocean View
  • Ambassador Suite

At a glance

Key facts

Hotel size

  • This hotel has 2,404 rooms
  • This hotel is arranged over 3 floors

Arriving/leaving

  • Check-in time 3 PM-midnight
  • Check-out time is noon
  • Express check-out
Guests who book a Honeymoon rate plan must present a valid marriage certificate issued less than 1 year prior to travel to receive benefits. The hotel reserves the right to amend the rate if valid proof is not provided. For more details, please contact the office using the information on the reservation confirmation received after booking.
Guests must show proof of child age at check-in. In the event the child's age differs from that in the booking reservation, the hotel may charge the difference in rate. For more details, please contact the office using the information on the reservation confirmation received after booking.

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

Travelling with others

Children

  • Up to 2 children (3 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

  • Babysitting/childcare *

  • Free children's club (ages 4 - 12)

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Parking

  • Free valet parking

Other information

  • All-inclusive (taxes and gratuities included)

Also known as

  • Moon Palace Golf Resort All Inclusive
  • Moon Palace Golf Resort All Inclusive Cancun
  • Moon Palace Resort All Inclusive
  • Moon Palace Golf Cancun
  • Moon Palace Hotel
  • Cancun Moon Palace Resort

Policies

In the event that a hurricane directly hits any Palace Resort while guests are at the resort, the hotel will provide a certificate for a return stay to the original resort for the number of original nights. A certificate will be offered if the U.S. National Weather Center issues a Category One Hurricane warning or higher to the area and the hurricane directly hits any Palace Resort. The certificate is nontransferable and not redeemable for cash. Space is subject to availability and blackout periods apply. The policy excludes day of departure. Airfare and transfers are not included. This policy is for individual travel and groups booked through this Web site. This policy is subject to change or may be discontinued without notice.
This property requires that the ages of children entered during booking reflect their accurate ages at the time of travel. For more details, please contact the office using the information on the reservation confirmation received after booking.

Reservations are required for golf tee times, massage services, and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

Optional extras

Babysitting/childcare is available for an extra charge

In the hotel

Taking the kids?
  • Children's club (free)
  • In-room childcare (surcharge)
  • Supervised childcare/activities (free)
Food and drink
  • Free buffet breakfast daily
  • 14 restaurants
  • 9 bars/lounges
  • 5 poolside bars
  • 3 coffee shops/cafés
  • Swim-up bar
  • 24-hour room service
Things to do
  • Beach cabanas (surcharge)
  • Beach sun loungers
  • Number of outdoor pools - 10
  • Children's pool
  • 24-hour fitness facilities
  • Golf course on site
  • Outdoor tennis courts - 2
  • Full-service spa
  • Spa treatment room(s)
  • Nightclub
  • Beach umbrellas
  • Waterslide
  • Steam room
  • Beach towels
  • Pool cabanas (surcharge)
  • Sauna
  • Swim-up bar
  • Pool sun loungers
  • Pool umbrellas
  • Arcade/game room
  • Billiards or pool table
Working away
  • Business center
  • Meeting rooms 16
  • Conference center
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 16
  • Elevator/lift
  • ATM/banking
  • Designated smoking areas (fines apply)
  • Rooftop terrace
  • Garden
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
  • Turndown service
Things to enjoy
  • Balcony or patio
Freshen up
  • Private bathroom
  • Jetted bathtub
  • Rainfall showerhead
  • Free toiletries
  • Hair dryer
Be entertained
  • 42-inch LED TV
  • Premium TV channels
  • IPod docking station
Stay connected
  • Desk
  • Free WiFi
  • Free long-distance calls
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

All inclusive

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)
  • In-room liquor dispensers
  • Meals and beverages at companion properties

Activities and facilities/equipment
All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities
  • Kayaking
  • Sailing
  • Snorkeling

Land activities
  • Bicycling
  • Fitness facilities
  • Miniature golf
  • Soccer
  • Tennis
  • Tennis lessons
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Bartending
  • Dancing
  • Pilates
  • Water fitness
  • Yoga

Kids' club
  • Supervised activities for children between 4 and 12 years old

Entertainment
  • Onsite live performances
  • Theme parties

Not included
  • Golf green fees
  • Use of golf equipment
  • Motorized water sports
  • Sailboats
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Windsurfing equipment
  • Premium food items
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

Spa

The extensive spa consists of 39 treatments rooms including sauna, steam room, double jacuzzi, individual and couples’ massage rooms, and balneotherapy rooms. Hydrotherapy facilities include hot and cold plunge pools, herbal steam room, foot whirlpool, and pressure showers. Further services include exfoliation, wraps and facials. Some treatments are available for couples. A lounge area is provided, with herbal teas, water and juices. Guests can use their $1500 Resort Credit towards selected spa treatments, depending on the length of their stay.

Recreation

On Site

  • Golf course on site
  • Outdoor tennis courts - 2
  • Sauna
  • Steam room
  • Fitness classes on site
  • Basketball on site
  • Free bicycles on site
  • Golf lessons on site
  • Golf driving range on site
  • Golfing on site
  • Miniature golf on site
  • Kayaking on site
  • Pilates classes on site
  • Playground on site
  • Sailing on site
  • Tennis lessons on site
  • Volleyball on site
  • Yoga classes/instruction on site

Nearby

  • Ecotours nearby
  • Parasailing nearby
  • Scuba diving nearby
  • Snorkeling nearby
  • Surfing/boogie boarding nearby
  • Windsurfing nearby

Moon Palace Golf & Spa Resort All Inclusive, Cancun’s small print

Also known as

  • Moon Palace Golf Resort All Inclusive
  • Moon Palace Golf Resort All Inclusive Cancun
  • Moon Palace Resort All Inclusive
  • Moon Palace Golf Cancun
  • Moon Palace Hotel
  • Cancun Moon Palace Resort

Policies

In the event that a hurricane directly hits any Palace Resort while guests are at the resort, the hotel will provide a certificate for a return stay to the original resort for the number of original nights. A certificate will be offered if the U.S. National Weather Center issues a Category One Hurricane warning or higher to the area and the hurricane directly hits any Palace Resort. The certificate is nontransferable and not redeemable for cash. Space is subject to availability and blackout periods apply. The policy excludes day of departure. Airfare and transfers are not included. This policy is for individual travel and groups booked through this Web site. This policy is subject to change or may be discontinued without notice.
This property requires that the ages of children entered during booking reflect their accurate ages at the time of travel. For more details, please contact the office using the information on the reservation confirmation received after booking.

Reservations are required for golf tee times, massage services, and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

Optional extras

Babysitting/childcare is available for an extra charge

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Excellent 4.1 /5 from 869 reviews

Moon Palace Golf & Spa Resort All Inclusive, Cancun
Good3.0 / 5
Terrible experience!!!
We bought a different room(family suite) and we got a room with 2 beds.The salesman from Hotels .com must be fire because he was a big lyer to us. He was not honest. period
10 night family trip
Moon Palace Golf & Spa Resort All Inclusive, Cancun
Excellent4.0 / 5
Moon palace beach was so so. The Beach palace has a gorgeous beach. More activities and selection of restaurants at moon palace. Don't go on the tour of hotel unless you are going to buy a piece of hotel. They won't let you out of room. High pressure.
4 night family trip
Moon Palace Golf & Spa Resort All Inclusive, Cancun
Outstanding5.0 / 5
Great (multiple) family get away.
This was our second time here at Moon Palace and was an absolute pleasure to return. The only problem was we left too early as we could have stayed another couple of days. (Obviously we had a good time). The food was impeccable, the staff was extremely professional and helpful and the grounds were meticulously maintained. We went with another family and the resort was big enough that we did not feel like we had to do "everything" together. We had grades 6, 4 and 3 and there was enough that everyone had a blast. I am not sure if the kids (or the parents) had a better time. Know before you go, a few restaurants require reservations, a cab is the best way to get to Beach Palace or Sun Palace (adults only) and if you sign up for the 90 minute explanation about the "ownership" be patient as their job is to sell. If you don't want to buy, don't waste their time as this is their livelihood. If you may want to purchase, then be prepared as they offer some attractive deals.
4 night family trip
Moon Palace Golf & Spa Resort All Inclusive, Cancun
Excellent4.0 / 5
Great place for vacation
Staff was very helpful especially the food service, pool activities were outstanding, shows were great outside , food excellent. Only draw back was the full size beds, if available next time will try to get larger beds they may have been booked since it was during spring break.
6 night family trip
Moon Palace Golf & Spa Resort All Inclusive, Cancun
Poor1.0 / 5
NOT OVER THE MOON
This hotel is far from the hub of the hotel zone which means you are consigned to staying on the ground. The food skims in the average range. During my stay the alarm in my room went off. The following day I noted my coffee maker was broken. It took three conversations and two days to fix it. Once it was replaced, housekeeping forgot to leave coffee mugs. My room was not cleaned one day, and the following day when it was cleaned I had no towels. It was almost as if every day was a series of small annoyances. For the price paid, it was unacceptable. During our stay the hotel was very crowded which meant that we needed to show for dinner around 5pm in order to eat at a reasonable time. Most waiting times thereafter were about an hour and a half. The buffet food was nearly always cold as was room service.
4 night family trip

See all reviews

Moon Palace Golf & Spa Resort All Inclusive, Cancun

Is the description of this hotel not correct? Tell us