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1 room, 2 adults

Moon Palace Cancún - All Inclusive, Cancun

4.5-star4.5 stars
Carretera Cancun-Chetumal Km. 36.5, Cancun, QROO, 77500, Mexico

Cancun beachfront property with golf course, spa
  • Free WiFi and free parking
  • Collect nightsYou can collect Hotels.com® Rewards nights here
Very Good8.2
Location
Great location
Service
Fantastic service
Room
Great room
Beach
Beach is not so nice
926See all 926 Hotels.com reviews
From 31,961 reviews

TripAdvisor Traveller Rating

Moon Palace Cancún - All Inclusive, Cancun

from $563
  • Deluxe Room, Jetted Tub, Garden View
  • Junior Suite Golf Course view
  • Club Room, 1 King Bed, Concierge Service
  • Family Room, 2 Bedrooms
  • Deluxe Room, Jetted Tub, Resort View
  • Deluxe Room, Jetted Tub, Ocean View
  • Presidential Suite, 1 King Bed, Garden View
  • Ambassador Suite
  • Deluxe Room, Resort View

What’s around Moon Palace Cancún - All Inclusive, Cancun

Landmarks

  • On the beach
  • Xoximilco - 2.8 mi / 4.5 km
  • Ventura Park Cancun - 8 mi / 12.8 km
  • Cancun Country Club - 7 mi / 11.2 km
  • Delfines Beach - 12.2 mi / 19.6 km
  • El Rey Ruins - 13.4 mi / 21.5 km
  • Aquaworld - 14.6 mi / 23.4 km
  • Galenia Hospital - 13.3 mi / 21.4 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 16 min drive
  • Free self parking
  • Free valet parking
  • Free extended parking

At a glance

Key facts

Size

  • 2,058 rooms
  • Arranged over 3 floors

Arriving/leaving

  • Check-in time 3 PM-midnight
  • Check-out time is noon
  • Express check-out
Guests must show proof of child age at check-in. In the event the child's age differs from that in the booking reservation, the hotel may charge the difference in rate. For more details, please contact the property using the information on the reservation confirmation received after booking.

Required at check-in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others

Children

  • Babysitting/childcare *

  • Free children's club (ages 4 - 12)

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Parking

  • Free valet parking

Other information

  • Smoke-free property
  • All-inclusive (taxes and gratuities included)
* See small print for additional details or extra charges

At the property

Taking the kids?
  • Children's club (free)
  • In-room childcare (surcharge)
  • Supervised childcare/activities (free)
Food and drink
  • 14 restaurants
  • 9 bars/lounges
  • 5 poolside bars
  • 3 coffee shops/cafés
  • Swim-up bar
  • 24-hour room service
Things to do
  • Fitness classes on site
  • Basketball on site
  • Free bicycles on site
  • Golf lessons on site
  • Golf driving range on site
  • Golfing on site
  • Miniature golf on site
  • Kayaking on site
  • Pilates classes on site
  • Playground on site
  • Sailing on site
  • Tennis lessons on site
  • Volleyball on site
  • Yoga classes/instruction on site
  • Ecotours nearby
  • Parasailing nearby
  • Scuba diving nearby
  • Snorkeling nearby
  • Surfing/boogie boarding nearby
  • Windsurfing nearby
Working away
  • Business center
  • Meeting rooms
  • Conference center
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 16
  • Elevator/lift
  • ATM/banking
  • Rooftop terrace
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
Languages Spoken
  • English
  • French
  • Portuguese
  • Russian
  • Spanish

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
  • Turndown service
Things to enjoy
  • Balcony or patio
Freshen up
  • Private bathroom
  • Jetted bathtub
  • Rainfall showerhead
  • Free toiletries
  • Hair dryer
Be entertained
  • 42-inch Smart TV
  • Premium TV channels
  • IPod docking station
Stay connected
  • Desk
  • Free WiFi
  • Free long-distance calls
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)
  • In-room liquor dispensers
  • Meals and beverages at companion properties

Activities and facilities/equipment
All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities
  • Kayaking
  • Sailing
  • Snorkeling

Land activities
  • Bicycling
  • Fitness facilities
  • Miniature golf
  • Soccer
  • Tennis
  • Tennis lessons
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Bartending
  • Dancing
  • Pilates
  • Water fitness
  • Yoga

Kids' club
  • Supervised activities for children between 4 and 12 years old

Entertainment
  • Onsite live performances
  • Theme parties

Not included
  • Golf green fees
  • Use of golf equipment
  • Motorized water sports
  • Sailboats
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Windsurfing equipment
  • Surcharge for premium food items
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

Spa

Awe- Spa has 39 treatment rooms. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.

Dining

Tratoria - Onsite restaurant. Reservations are required.

Moon Palace Cancún - All Inclusive, Cancun’s small print

Policies

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Reservations are required for golf tee times, massage services, and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

Also known as

  • Moon Palace Golf Resort All Inclusive
  • Moon Palace Golf Resort All Inclusive Cancun
  • Moon Palace Resort All Inclusive
  • Moon Palace Golf Cancun
  • Moon Palace Cancún All Inclusive All-inclusive property Cancun
  • Moon Palace Cancún All Inclusive Cancun

Optional extras

Babysitting/childcare is available for an extra charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

Recent reviews

Very Good 8.2 From 926 reviews

Good 6.0
Luxury of the life to AVOID
Luxury and wastage of the food in the name of Resort. I wish that much food and drinks would be poured into POOR country to feed and educate people.
jayesh, us3 night family trip
Exceptional 10.0
Great Time!
Great food. Awesome customer service.Our room was always clean and stocked up with drinks. The room service was on point. The staff helped with my proposal plan's making everything run smooth and stress free.
Frank, us6 night romance trip
Exceptional 10.0
So awesome
This resort is amazing. Friendly, helpful staff.
Amber, us1 night romance trip

Moon Palace Cancún - All Inclusive, Cancun

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