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Hard Rock Hotel Riviera Maya - All Inclusive, Solidaridad

4.5 stars4.5 stars
Km 72, Carretera Cancun-ChetumalSolidaridadQROO77710Mexico, 800-491-6126
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Excellent4.2 / 5
Room is all right
Great location
Bar and Beverages
Bar is awesome
Awesome vibe
132See all 132 reviews
From 8,430 reviewsTripAdvisor Traveller Rating

Hard Rock Hotel Riviera Maya - All Inclusive, Solidaridad

Hotel Info: 866-539-8117

from $381
  • Heaven Deluxe Gold, king bed
  • Rock Royalty Level - Deluxe platinum, 1 king bed
  • Deluxe Gold, 2 Double Beds PURE allergy-friendly
  • Deluxe Gold King, PURE allergy-friendly
  • Deluxe Platinum Grand Sky Terrace, one king bed
  • Heaven Rock Suite Platinum
  • Deluxe Diamond, one king bed
  • Deluxe Room
  • Deluxe Platinum Double Beds
  • Deluxe Gold King
  • Rock Royalty Level Deluxe platinum, 2 double beds
  • Rock Suite Platinum
  • Heaven Rock Royalty Level, Deluxe Platinum, 1 king bed
  • Deluxe Family
  • Deluxe Platinum Grand Sky Terrace - Connecting
  • Heaven Deluxe Diamond, one king bed
  • Heaven Deluxe Platinum Sky Terrace, one king bed
  • Deluxe Gold, two double beds
  • Heaven Deluxe Gold, 2 double beds
  • Deluxe Gold King, PURE
  • Heaven Deluxe Gold, king bed PURE - Allergy Friendly

At a glance

Key facts

Hotel size

  • This hotel has 1,264 rooms
  • This hotel is arranged over 3 floors


  • 24-hour check-in
  • Check-out time is noon
  • Express check-in/out
24-hour airport shuttle service is available. Contact the property in advance to get details.

In the hotel

Taking the kids?
  • Children's club (free)
  • Supervised childcare/activities (surcharge)
Things to do
  • On private beach
  • Beach umbrellas
  • Number of outdoor pools - 2
  • Children's pool
  • Fitness facilities
  • Outdoor tennis court
  • Full-service spa
  • Spa treatment room(s)
  • Nightclub
  • Beach towels
  • Swim-up bar
  • Spa tub
  • Steam room
  • Sauna
  • Arcade/game room
  • Billiards or pool table
Working away
  • Business center
  • Conference space
  • Meeting rooms 4
  • Conference space size (feet) - 87823
  • Conference space size (meters) - 8159
  • Conference center
  • Computer station
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Number of buildings/towers - 9
  • Elevator/lift
  • ATM/banking
  • Designated smoking areas (fines apply)
  • Garden
  • Terrace
  • Television in common areas
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower

In the room

Home comforts
  • Air conditioning
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding
Things to enjoy
  • Private spa tub
  • Balcony
Freshen up
  • Private bathroom
  • Jetted bathtub
  • Designer toiletries
  • Hair dryer
Stay connected
  • Desk
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features


ROCK SPA has massage/treatment rooms, couples treatment room(s), and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with hot springs/mineral springs, a mud bath, a sauna, a spa tub, and a steam room.

The spa is open daily. Children under 17 years old are not allowed in the spa without adult supervision. Guests under 16 years old are not allowed in the spa.


On Site

  • Fitness facilities
  • Outdoor tennis court
  • Sauna
  • Spa tub
  • Steam room
  • Fitness classes on site
  • Pilates classes on site
  • Volleyball on site
  • Yoga classes/instruction on site


  • Ecotours nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Scuba diving nearby
  • Snorkeling nearby

Recent reviews

Excellent 4.2 /5 from 132 reviews

Hard Rock Hotel Riviera Maya - All Inclusive, Solidaridad
Outstanding5.0 / 5
Hard Rock Riviera Maya - Awesome Trip
This was our first time staying at Heaven Hard Rock. We absolutely loved this property and will return. The service throughout the resort was incredible. Every staff member we encountered made us feel special. The restaurants were all very good but Le Petit Cochon was our favorite. We ended up eating dinner there two nights out of the four we stayed. The resort offered everything we were looking for, quiet beaches for morning chill time, rocking pool parties in the afternoon, great food and awesome night life in the Heaven Club. Highly recommend this property for anyone looking for a great vacation spot.
4 night romance trip
Hard Rock Hotel Riviera Maya - All Inclusive, Solidaridad
Poor1.0 / 5
Really bad customer service.
The stay was ok, but our shuttle service waited for us at the wrong lobby and the hotel staff (bellmen) did not redirected them to the proper lobby. After the shuttle leaves we wait for another 20 mins before we call and they tell us that the hotel told them we were not there instead of redirecting them to our lobby. We almost missed our flight and at the end the hotel manager made us pay for a cab to the airport even though they were the ones that sent our shuttle away and gave us a "deal with the shuttle people" excuse. Between me and my friend we spent almost $3,000 in the three days we were there, and the whole wedding party spent almost $20,000, you would imagine that the hotel would just apologize and pay for our transportation to the airport since it was their mistake, but instead they give us a BS excuse. We had to get a cab and pay it ourselves and we almost missed our flight. That manager has no idea of what customer service is.
3 night trip with friends
Hard Rock Hotel Riviera Maya - All Inclusive, Solidaridad
Excellent4.0 / 5
Family vacation 2016
It was a great experience... The restaurants in the hotel were great... The all inclusive variety was awesome... The romantic dinner is a must be experience
5 night family trip
Hard Rock Hotel Riviera Maya - All Inclusive, Solidaridad
Outstanding5.0 / 5
few small issues in the room but immediately fixed. thanks. very efficient customer service.
6 night family trip
Hard Rock Hotel Riviera Maya - All Inclusive, Solidaridad
Outstanding5.0 / 5
Great quick trip
We came in for a wedding of a friend and had a great time! The service was great and we loved the pool!
Romance trip

See all reviews

Hard Rock Hotel Riviera Maya - All Inclusive, Solidaridad

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