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Hard Rock Hotel Riviera Maya - All Inclusive, Puerto Aventuras

4.5 stars
Km 72, Carretera Cancun-ChetumalPuerto AventurasQROO77710Mexico, 800-491-6126
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Excellent4.2 / 5
Bar
Bar is awesome
Service
Fantastic service
Vibe
Awesome vibe
Food
Delicious food
124See all 124 Hotels.com reviews
From 7,179 reviewsTripAdvisor Traveller Rating

Hard Rock Hotel Riviera Maya - All Inclusive, Puerto Aventuras

Hotel Info: 866-539-8117

from $374
  • Heaven Deluxe Gold, king bed
  • Rock Royalty Level - Deluxe platinum, 1 king bed
  • Deluxe Gold, 2 Double Beds PURE
  • Deluxe Gold PURE King
  • Deluxe Platinum Grand Sky Terrace, one king bed
  • Heaven Rock Suite Platinum
  • Deluxe Diamond, one king bed
  • Deluxe Room
  • Deluxe Platinum Double Beds
  • Deluxe Gold King
  • Rock Royalty Level Deluxe platinum, 2 double beds
  • Rock Suite Platinum
  • Heaven Rock Royalty Level, Deluxe Platinum, 1 king bed
  • Deluxe Family
  • Deluxe Platinum Grand Sky Terrace - Connecting
  • Heaven Deluxe Diamond, one king bed
  • Heaven Deluxe Platinum Sky Terrace, one king bed
  • Deluxe Gold, two double beds
  • Heaven Deluxe Gold, 2 double beds
  • Deluxe Gold King, PURE
  • Heaven Deluxe Gold, king bed PURE

At a glance

Key facts

Hotel size

  • This hotel has 1,264 rooms
  • This hotel is arranged over 3 floors

Arriving/leaving

  • 24-hour check-in
  • Check-out time is noon
  • Express check-in/out
24-hour airport shuttle service is available. Contact the property in advance to get details.

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others

Children

  • Babysitting/childcare *

  • Free children's club

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Transfers

  • Airport shuttle (available 24 hours) *

Parking

  • Free valet parking

Other information

  • All-inclusive (taxes and gratuities included)
  • Resort fee included

Also known as

  • All Inclusive Hard Rock Hotel Riviera Maya
  • Hard Rock Riviera Maya Puerto Aventuras
  • Hard Rock Hotel Riviera Maya Puerto Aventuras
  • Hard Rock Hotel All Inclusive Riviera Maya
  • Hard Rock Hotel Maya
  • Hard Rock Hotel Maya Riviera
  • Hard Rock Hotel Riviera
  • Hard Rock Hotel Riviera Maya
  • Hard Rock Hotel Riviera Maya All Inclusive
  • Hard Rock Hotel Riviera Maya All Inclusive Puerto Aventuras
  • Hard Rock Riviera Maya

Policies

Only registered guests are allowed in the guestrooms.

Children under 17 years old are not allowed in the spa without adult supervision.

Guests under 16 years old are not allowed in the spa.

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

Mandatory fees

The charges below are included in the total price displayed:

  • Resort fee

Optional extras

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge of MXN 1500 per room (roundtrip)

In the hotel

Taking the kids?
  • Children's club (free)
  • Supervised childcare/activities (surcharge)
Food and drink
  • 9 restaurants
  • 7 bars/lounges
  • 2 coffee shops/cafés
  • Snack bar/deli
  • Swim-up bar
  • Poolside bar
  • 24-hour room service
  • Coffee/tea in a common area
Things to do
  • On private beach
  • Beach umbrellas
  • Number of outdoor pools - 2
  • Children's pool
  • Fitness facilities
  • Outdoor tennis court
  • Full-service spa
  • Spa treatment room(s)
  • Nightclub
  • Beach towels
  • Swim-up bar
  • Spa tub
  • Steam room
  • Sauna
  • Arcade/game room
  • Billiards or pool table
Working away
  • Business center
  • Conference space
  • Meeting rooms 4
  • Conference space size (feet) - 87823
  • Conference space size (meters) - 8159
  • Conference center
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 9
  • Elevator/lift
  • ATM/banking
  • Designated smoking areas (fines apply)
  • Garden
  • Terrace
  • Television in common areas
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower

In the room

Home comforts
  • Air conditioning
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding
Things to enjoy
  • Private spa tub
  • Balcony
Freshen up
  • Private bathroom
  • Jetted bathtub
  • Designer toiletries
  • Hair dryer
Be entertained
  • Flat-screen TV
  • Premium TV channels
Stay connected
  • Desk
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

All inclusive

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)
  • In-room liquor dispensers
  • Meals and beverages at companion properties

Activities and facilities/equipment
All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities
  • Kayaking
  • Snorkeling

Land activities
  • Climbing wall
  • Fitness facilities
  • Tennis
  • Tennis lessons
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Bartending
  • Cooking
  • Dancing
  • Language
  • Pilates
  • Water fitness
  • Yoga

Entertainment
  • Onsite entertainment and activities
  • Access to onsite clubs
  • Onsite live performances
  • Theme parties

Not included
  • Motorized water sports
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Bottled wine
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

Spa

ROCK SPA has massage/treatment rooms, couples treatment room(s), and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with hot springs/mineral springs, a mud bath, a sauna, a spa tub, and a steam room.

The spa is open daily. Children under 17 years old are not allowed in the spa without adult supervision. Guests under 16 years old are not allowed in the spa.

Dining

The Market - This buffet restaurant specializes in international cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar. Open daily.

Pizzeto - This restaurant specializes in Italian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.

Frida - This restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.

Ipanema - This restaurant specializes in Brazilian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.

Zen - This restaurant specializes in Asian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.

Hard Rock Hotel Riviera Maya - All Inclusive, Puerto Aventuras’s small print

Also known as

  • All Inclusive Hard Rock Hotel Riviera Maya
  • Hard Rock Riviera Maya Puerto Aventuras
  • Hard Rock Hotel Riviera Maya Puerto Aventuras
  • Hard Rock Hotel All Inclusive Riviera Maya
  • Hard Rock Hotel Maya
  • Hard Rock Hotel Maya Riviera
  • Hard Rock Hotel Riviera
  • Hard Rock Hotel Riviera Maya
  • Hard Rock Hotel Riviera Maya All Inclusive
  • Hard Rock Hotel Riviera Maya All Inclusive Puerto Aventuras
  • Hard Rock Riviera Maya

Policies

Only registered guests are allowed in the guestrooms.

Children under 17 years old are not allowed in the spa without adult supervision.

Guests under 16 years old are not allowed in the spa.

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

Mandatory fees

The charges below are included in the total price displayed:

  • Resort fee

Optional extras

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge of MXN 1500 per room (roundtrip)

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Excellent 4.2 /5 from 124 reviews

Hard Rock Hotel Riviera Maya - All Inclusive, Puerto Aventuras
Poor1.0 / 5
Really bad customer service.
The stay was ok, but our shuttle service waited for us at the wrong lobby and the hotel staff (bellmen) did not redirected them to the proper lobby. After the shuttle leaves we wait for another 20 mins before we call and they tell us that the hotel told them we were not there instead of redirecting them to our lobby. We almost missed our flight and at the end the hotel manager made us pay for a cab to the airport even though they were the ones that sent our shuttle away and gave us a "deal with the shuttle people" excuse. Between me and my friend we spent almost $3,000 in the three days we were there, and the whole wedding party spent almost $20,000, you would imagine that the hotel would just apologize and pay for our transportation to the airport since it was their mistake, but instead they give us a BS excuse. We had to get a cab and pay it ourselves and we almost missed our flight. That manager has no idea of what customer service is.
3 night trip with friends
Hard Rock Hotel Riviera Maya - All Inclusive, Puerto Aventuras
Excellent4.0 / 5
Family vacation 2016
It was a great experience... The restaurants in the hotel were great... The all inclusive variety was awesome... The romantic dinner is a must be experience
5 night family trip
Hard Rock Hotel Riviera Maya - All Inclusive, Puerto Aventuras
Outstanding5.0 / 5
vacation
few small issues in the room but immediately fixed. thanks. very efficient customer service.
6 night family trip
Hard Rock Hotel Riviera Maya - All Inclusive, Puerto Aventuras
Outstanding5.0 / 5
Great quick trip
We came in for a wedding of a friend and had a great time! The service was great and we loved the pool!
2 night romance trip
Hard Rock Hotel Riviera Maya - All Inclusive, Puerto Aventuras
Outstanding5.0 / 5
Wonderful resort!
We just added a night to the end of a getaway package we booked. Great resort with great employees. The only think keeping me from rating this as high as possible is that non of the "hot" tubs were actually hot. They were all pool temp and quite cool to use.
1 night romance trip

See all reviews

Hard Rock Hotel Riviera Maya - All Inclusive, Puerto Aventuras

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