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All properties in Puerto Aventuras, Quintana Roo, Mexico
1 room, 2 adults

Hard Rock Hotel Riviera Maya - All Inclusive, Puerto Aventuras

4.5-star4.5 stars
Km 72, Carretera Cancun-Chetumal, Puerto Aventuras, QROO, 77710, Mexico

Puerto Aventuras beachfront property with 9 restaurants, spa
  • Free buffet breakfast, free WiFi, and free parking
  • Great for familiesThis property has good facilities for families.
  • Collect nightsYou can collect Hotels.com® Rewards nights here
From 13,978 reviews. TripAdvisor Traveler Rating.

TripAdvisor Traveller Rating

Wellness
Great wellness & sports facilities
Vibe
Awesome vibe
Service
Fantastic service
Food
Delicious food

Hard Rock Hotel Riviera Maya - All Inclusive, Puerto Aventuras

from $391
  • Deluxe Platinum Grand Sky Terrace - Connecting
  • Deluxe Room, 1 King Bed, Terrace (Platinum Grand Sky)
  • Deluxe Diamond, one king bed
  • Deluxe Gold, two double beds
  • Deluxe Family
  • Deluxe Gold King
  • Deluxe Platinum Double Beds
  • Rock Royalty Level Deluxe platinum, 2 double beds
  • Club Room, 1 King Bed (Rock Royalty Level Deluxe platinum)
  • Rock Suite Platinum
  • Heaven Deluxe Diamond, one king bed
  • Deluxe Room, 1 King Bed (Heaven Deluxe Gold)
  • Heaven Deluxe Gold, 2 double beds
  • Heaven Deluxe Platinum Sky Terrace, one king bed
  • Club Room, 1 King Bed (Heaven Rock Royalty - platinum)
  • Heaven Rock Suite Platinum
  • Deluxe Gold, 2 Double Beds PURE allergy-friendly
  • Deluxe Gold King, PURE allergy-friendly
  • Heaven Deluxe Gold, king bed PURE - Allergy Friendly

What’s around Hard Rock Hotel Riviera Maya - All Inclusive, Puerto Aventuras

Landmarks

  • Kantenah Lagoon - 10 min walk
  • Dolphinaris Riviera Maya Park - 26 min walk
  • Puerto Aventuras Golf Club - 42 min walk
  • Puerto Aventuras Marina - 2.5 mi / 4 km
  • CEDAM Museum - 2.5 mi / 4.1 km
  • Oasis Beach - 2.7 mi / 4.4 km
  • Chac Mol Cenote - 2.9 mi / 4.7 km
  • Ecopark Kantun Chi - 3.1 mi / 4.9 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 67 min drive
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 94 min drive
  • Airport shuttle

At a glance

Key facts

Size

  • 1,264 rooms
  • Arranged over 3 floors

Arriving/leaving

  • 24-hour check-in
  • Check-out time is noon
  • Express check-in/out
24-hour airport shuttle service is available. Fees may apply. Contact the property in advance to make arrangements.

Required at check-in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others

Children

  • Babysitting/childcare *

  • Free children's club

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Transfers

  • Airport shuttle (available 24 hours) *

Parking

  • Free valet parking

Payment types at the property

  • Cash

Other information

  • All-inclusive (taxes and gratuities included)
* See small print for additional details or extra charges

At the property

Taking the kids?
  • Children's club (free)
  • Supervised childcare/activities (surcharge)
Food and drink
  • Free buffet breakfast daily
  • 9 restaurants
  • 7 bars/lounges
  • 2 coffee shops/cafés
  • Snack bar/deli
  • Swim-up bar
  • Poolside bar
  • 24-hour room service
  • Coffee/tea in a common area
Things to do
  • Fitness classes on site
  • Basketball on site
  • Miniature golf on site
  • Kayaking on site
  • Pilates classes on site
  • Volleyball on site
  • Yoga classes/instruction on site
  • Ecotours nearby
  • Golf lessons available nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Scuba diving nearby
  • Snorkeling nearby
Working away
  • Business center
  • Conference space
  • Meeting rooms
  • Conference space size (feet) - 87823
  • Conference space size (meters) - 8159
  • Conference center
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 9
  • Elevator
  • ATM/banking
  • Designated smoking areas (fines apply)
  • Garden
  • Terrace
  • Television in common areas
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible parking
Languages Spoken
  • English
  • Portuguese
  • Spanish

In the room

Home comforts
  • Air conditioning
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding
Things to enjoy
  • Private spa tub
  • Balcony
Freshen up
  • Private bathroom
  • Jetted bathtub
  • Designer toiletries
  • Hair dryer
Be entertained
  • Flat-screen TV
  • Premium TV channels
Stay connected
  • Desk
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • Meals and beverages at companion properties

Activities and facilities/equipment
All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities
  • Kayaking
  • Snorkeling

Land activities
  • Climbing wall
  • Fitness facilities
  • Tennis
  • Tennis lessons
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Bartending
  • Cooking
  • Dancing
  • Language
  • Pilates
  • Water fitness
  • Yoga

Entertainment
  • Onsite entertainment and activities
  • Access to onsite clubs
  • Onsite live performances
  • Theme parties

Not included
  • Motorized water sports
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Surcharge for bottled wine
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

Spa

ROCK SPA has massage/treatment rooms, couples treatment room(s), and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with hot springs/mineral springs, a mud bath, a sauna, a spa tub, and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Dining

The Market - This buffet restaurant specializes in international cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar.

Pizzeto - This restaurant specializes in Italian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.

Frida - This restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.

Ipanema - This restaurant specializes in Brazilian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.

Zen - This restaurant specializes in Asian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.

Hard Rock Hotel Riviera Maya - All Inclusive, Puerto Aventuras’s small print

Also known as

  • All Inclusive Hard Rock Hotel Riviera Maya
  • Hard Rock Riviera Maya Puerto Aventuras
  • Hard Rock Hotel Riviera Maya Puerto Aventuras
  • Hard Rock Hotel Riviera Maya All Inclusive Solidaridad
  • Hard Rock Hotel Riviera Maya Solidaridad
  • Hard Rock Riviera Maya Inclus
  • Hard Rock Hotel Riviera Maya - All Inclusive Puerto Aventuras
  • Hard Rock Hotel All Inclusive Riviera Maya
  • Hard Rock Hotel Maya
  • Hard Rock Hotel Maya Riviera
  • Hard Rock Hotel Riviera
  • Hard Rock Hotel Riviera Maya
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  • Hard Rock Riviera Maya

Policies

Only registered guests are allowed in the guestrooms.

Guests under 16 years old are not allowed in the spa.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

Reservations are required for golf tee times, massage services, and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

Optional extras

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge of USD 60 per room (roundtrip)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

Most helpful reviewsReviews are sorted based on what customers found most helpful and our recommendations

Fabulous 8.6 From 317 reviews

Very Good 8.0
NOT FOR ONE SEEKING GOOD SERVICE - The resort is nice for children. If you are going for the beach, there really isn't a beach as much as a tiny inlet without waves. There's no beach to take a walk on. (this is not their fault but important to know). The service on the other hand is terrible, especially for the price of this resort.While there were some people that were lovely, the waitstaff at pool & maid service (Eddy), everyone at front desk & reservations a complete disappointment. Most things I tried to do were met with: "I'm sorry" but no one did anything. As I realize there are some people who are highly demanding, I will state here what I requested and was denied: 1. correct my last name so they wouldn't call me by an incorrect last name over and over again through the entire stay. 2. to make a dinner reservation for my family the day of arrival at any restaurant-all booked out for all hrs, any restaurant 3. make a reservation with my extended family (table for 12) who were arriving there the next day- they required their rm # that they would not give me at reception. 4. for a fettuccine without bacon-was told it tasted good the way it came. These things were not possible for the staff I requested it from. Only after I submitted an earlier review (1 day before I left & after 5 days of asking repeatedly for help) I received calls to remediate & we finally got a reservation (without the required 2nd rm #)-restaurant was half empty.
Alex, us5 night family trip
Exceptional 10.0
Excellent Family Friendly Resort
My family of 4 (boys ages 7&10) just returned from a week at this resort. It was the most incredible week for each of us. I cannot say enough great things about the staff. Every single one of them was helpful, fun and so pleasant. I probably saw 200 people working every day and every one of them said hello as they passed me. The resort is spotless. There is always someone cleaning and picking up. The staff organized games and sports all day long for the kids to play in and they go around recruiting kids to play together. My boys begged to go to the Cavern kids club every evening to play video games, pool and dance parties with the friends they made during the week. The beach is not your typical beach due to the rock wall. But honestly we loved it. The ocean water is calm, full of fish and you can swim and kayak safely. I felt very comfortable laying on the beach while my kids played in the water. You don't need dining reservations at the many restaurants. You just show up and get seated right away. The food is mostly great. It's not gourmet but it's good and fresh. The drinks are poured strong and often. The drink service on the beach is incredible and constant. The beds are kind of tiny for 2 people. My only suggestion is to upgrade to a room with a king and 2 fulls if you can do it. Otherwise, the rooms are cleaned spotless every day, sometimes twice a day. They are updated and the hammock on the deck was my kids favorite hangout. Best vacation experience! Go there!
usFamily trip
Fair 4.0
The property is nice but only caters to families with young children on the Hacienda side, we requested the adult side since both my daughters are basically adults (22 and 17), we wanted to relax and have a stress free vacation, unfortunately it was the opposite. Screaming kids woke us up at 7am in the hallway and next to our room. We didn’t have one good night to rest. The staff in the lobby was not very friendly when we arrived, especially a guy named Abi, he was not willing to work with me in changing my room even though we checked in early before 2pm. The next day finally a different guy at the lobby treated me nicely and allowed my youngest daughter to borrow one of the guitars (which was the incentive for us to select this hotel from the beginning since my daughter plays the guitar) The food was great at Zen the Asian restaurant but not so great at the others. My oldest daughter got food poisoning from Ciao the Italian restaurant in her birthday dinner June 15th! Overall a terrible experience and very expensive compared to other resorts in the Riviera Maya. I would not recommend it to my friends and family. ~M
Marby, us4 night family trip
Fair 4.0
Totally unacceptable from the time of arrival until we left. When we were at the front desk the girl who did the check in explained things way too quickly giving the impression as if she didn't want to be there. When we got to our room we noticed that some furniture looked very damaged but we only wanted to celebrate my friend's birthday and have a good time so we ignored it, but when we opened the liquor dispenser, the top rail was broken, literally missing my foot for 2 inches After calling the front desk and 15 minutes waiting, a technician came and tried to repair it without success. At this point I called back to request a new room and when we got to the new room we put our luggage down and right when we thought everything was fine, we realized that we didn't have any bottles on the liquor dispenser! We couldn't believe it! I've been staying in multiple Hard Rock properties in North America and the Caribbean including Cancun and I have never experienced such a disappointing service; After five calls and about an hour waiting they finally brought the bottles. The next day we decided to stop at Pizzeto restaurant before leaving the property. I ordered a pizza and the cook said it would approximately take 15 min, so I waited on the tables next to it and when I returned apox 17 min later the cook responded me with an attitude and told me that he gave it to someone else; His explanation? He though I left because he didn't see me but I was actually right next to him.
usFamily trip
Exceptional 10.0
Great stay at a great resort
I've been to lots of all inclusive resorts and they're all a little bit different, but I have rarely had a poor experience. What's unique about the Hard Rock is that it's a huge property. There are two sides...one is the Hacienda side and the other is the Heaven side which is adults only. No matter what side you stay in, you can go to both sides...it's considered one property. For the obvious fun value, we stayed on the Heaven side the whole time. The staff was great...there wasn't one person who walked past us or made contact with us that didn't greet us and say hello. As in most all inclusive resorts, the bartenders and pool entertainment staff are funny and witty and with the help of a few tips, they remember you for your whole stay and really take care of you. I hate reviews on food...the food was fine. I didn't go for the food, I went for the booze, music, entertainment, beach, sun, and bikinis. Quality of food is subjective, so what's the point. Anywhere we ate though, the service was outstanding. The entertainment at night was great...at least one band every night, not to mention the night club was always hopping. Finally, our room was clean and beds fine. Again, reading reviews on the comfort of a bed is stupid...you're only there for a few nights and it's not your bed, so if it's not as soft as the bed at home, no need to write a review about it. Our room attendant was prompt in cleaning our room, friendly, and did a great job. Great Resort!
Roger, usOther trip

Hard Rock Hotel Riviera Maya - All Inclusive, Puerto Aventuras

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