6/10 Good
Jan 29, 2023
Disappointing and potentially dangerous accessible
I needed an accessible room for my travel mate and used the Hotels.Com filter which suggest the Super 8 by Wyndham Las Cruces motel. The photo on the website showed a bath chair and a number of grab bars. Unfortunately the chair shown was not the one in the bathroom - replaced by one that would be of no use in the shower/tub. There was no shower curtain. A towel bar had been removed, leaving the wall mount hardware. The grab bar by the toilet was hidden under a towel bar which was being pulled from the wall (undoubtedly being used as a grab bar.) This poor placement of a towel bar where a handicapped access bar should be installed by itself is potentially hazardous.
Other aggravations included no cup or glass in the room for either bathroom water or morning coffee, a dirty window looking out onto the parking lot, and a vehicle windshield wiper left in the top drawer of the bedroom cabinet (?) Only one wash cloth and a hand towel. One pillow case was wrinkled and spotted. The desk clerk was not present when we checked in and had to be called by dialing the phone number shown on a small inconspicuous notice left on the front desk. She was unable to make room keys, saying the the magnetic key maker had been malfunctioning for months. We finally got room keys after 2 failed attempts.




CHARLES
CHARLES, 1-night trip
Verified Hotels.com guest review