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Na Balam Hotel

Photo gallery for Na Balam Hotel

Outdoor pool, pool umbrellas
Beach nearby, white sand, sun-loungers, beach umbrellas
Outdoor pool, pool umbrellas
Outdoor pool, pool umbrellas
Poolside Room | View from room

Overview of Na Balam Hotel

Na Balam Hotel

3.0 star property
3-star beach hotel with outdoor pool, near Norte Beach

8.0/10 Very good

695 verified guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Non-smoking
  • Air conditioning
Calle Zazil-ha No. 118, Isla Mujeres, QROO, 77400
Main amenities
  • Daily housekeeping
  • Near the beach
  • Restaurants and bar/lounge
  • Outdoor pool
  • Beach umbrellas
  • Beach sunloungers
  • Beach towels
  • Beach bar
  • Airport shuttle
  • Ferry terminal shuttle
  • Terrace
  • Garden
For families
  • Children stay free
  • Separate sitting area
  • Television
  • Garden
  • Terrace
  • Daily housekeeping

Room options

About this area

What's nearby

  • Norte Beach - 1 min walk
  • Ultramar Ferry Puerto Juárez - 102 min drive
  • Cancun Mall - 102 min drive
  • Puerto Cancun Marina Town Center - 106 min drive
  • Plaza Las Americas - 106 min drive
  • Turtle Beach - 110 min drive
  • Langosta Beach - 112 min drive
  • Tortuga Beach - 114 min drive
  • Cancun Convention Center - 120 min drive
  • Forum Beach - 120 min drive
  • La Isla Shopping Mall - 122 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 133 min drive
  • Airport shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)


  • North Garden - 2 min walk
  • Loncheria Alexia y Geovanny - 5 min walk
  • Fredy - 6 min walk
  • Qubano - 7 min walk
  • Angelo - 7 min walk

About this property

Na Balam Hotel

Na Balam Hotel offers an airport shuttle (available on request) for USD 120 per vehicle roundtrip. The restaurant is the perfect spot for a bite to eat, and after having fun at the outdoor pool, you can unwind with a drink at the bar/lounge. A beach bar, a terrace and a garden are other highlights. Fellow travellers like the helpful staff and beach.


English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global)


Contactless social distancing and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitiser provided
This information is provided by our partners.

At a glance

Hotel size

  • 21 rooms
  • Arranged over 2 floors


  • Check-in time from 3 PM until 11 PM
  • Early check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the ferry terminal and airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
  • The front desk is open daily from 7 AM - 11 PM
  • Front desk staff will greet guests on arrival
  • This property doesn't offer after-hours check-in

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18


  • Up to 2 children (12 years old and younger) stay free when occupying the parent or guardian's room using existing bedding


  • No pets or service animals allowed


  • Free WiFi in public areas


  • Free on-site self-parking
  • Free on-site extended parking


  • Airport shuttle from 6:00 AM to 11:30 PM*
  • Ferry terminal shuttle*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Restaurant
  • Bar/lounge
  • Beach bar

Travelling with children

  • Children stay for free (see details)

What to do

  • Beach nearby
  • Bike rentals nearby
  • Ecotours nearby
  • Kayaking nearby
  • Scuba-diving nearby
  • Scooter/moped hire nearby
  • Skydiving nearby


  • Front desk (limited hours)
  • Tour/ticket assistance
  • Wedding services
  • Multilingual staff
  • Beach sunloungers
  • Beach towels
  • Beach umbrellas
  • Pool umbrellas


  • 7 buildings/towers
  • Garden
  • Terrace
  • An outdoor pool


  • Wheelchair accessible


  • English
  • Spanish

Room amenities

Be entertained

  • 32-inch flat-screen TV
  • Satellite TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Ceiling fan

What to enjoy

  • Individually furnished and decorated
  • Separate sitting area

Freshen up

  • Shower only
  • Free toiletries
  • Hairdryer (on request)

Food and drink

  • Free bottled water


  • Daily housekeeping
  • In-room safe
  • Access via exterior corridors

Special features


Oceanvs – This beachfront wine bar specialises in Mediterranean cuisine and serves brunch, lunch and dinner. Guests can enjoy drinks at the bar.

Fees & policies

Refundable deposits

  • Breakage deposit: USD 50 per stay

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city: USD 1.44 per person, per night

Optional extras

  • Airport shuttle service is offered for an extra charge of USD 120 per vehicle (roundtrip)
  • Ferry terminal shuttle service is offered for an extra charge
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • Airport shuttle service for children up to age 11 costs USD 0 (roundtrip)

Pool, spa, & gym (if applicable)

  • Children under 16 years old are not allowed in the swimming pool without adult supervision

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

Contactless check-in and contactless check-out are available.

Each guestroom is kept vacant for a minimum of 24 hours between bookings, and can be accessed from outside the building via exterior corridors.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).


Only registered guests are allowed in the guestrooms.

This property does not have lifts.

This property accepts credit cards. Cash is not accepted.

Also known as

Beach Hotel Na Balam Isla Mujeres
Na Balam Beach Hotel Villas Isla Mujeres
Beach Na Balam Isla Mujeres
Beach Na Balam
Na Balam Beach Isla Mujeres
Hotel Na Balam Beach
Na Balam Beach Hotel Villas
Na Balam Beach Villas Isla Mujeres
Na Balam Beach Villas
Na Balam Hotel Hotel
Na Balam Hotel Isla Mujeres
Na Balam Beach Hotel Villas
Na Balam Hotel Hotel Isla Mujeres

Frequently asked questions

Does Na Balam Hotel offer free cancellation for a full refund?
Yes, Na Balam Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Na Balam Hotel?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Na Balam Hotel?
Yes, there's an outdoor pool.
Are pets allowed at Na Balam Hotel?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Na Balam Hotel?
Yes, there's free self and extended parking.
Is an airport shuttle service offered by Na Balam Hotel?
Yes, an airport shuttle is available from 6:00 AM to 11:30 PM on request. The charge is USD 120 per vehicle roundtrip.
What are the check-in and check-out times at Na Balam Hotel?
You can check in from 3 PM - 11 PM. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless social distancing and check-out are available.
Is there an on-site casino at Na Balam Hotel?
No, this hotel doesn't have a casino, but PlayCity Casino (8.6 mi) and Royal Yak Casino and Sports Book (9.4 mi) are both nearby.
What is there to do at Na Balam Hotel and nearby?
Have fun with nearby activities such as cycling, boat tours and fishing. Additional recreation nearby includes ecotours. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include a garden.
Are there restaurants at or near Na Balam Hotel?
Yes, Oceanvs offers beachfront dining and Mediterranean cuisine. Nearby restaurants include Loncheria Alexia y Geovanny (5-min walk), Fredy (6-min walk) and Qubano (7-min walk).
What's the area around Na Balam Hotel like?
Na Balam Hotel is located near Norte Beach, only a short 2-minute walk from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and 2 minutes' walk from North Garden. Travellers give top marks for the hotel's prime location.

Overall score and ratings


Very good




Staff & service




Property conditions & facilities



10/10 Exceptional

Lovely property. Very friendly staff!
pat, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

So beautiful and amazing!!!
Hannah, 5-night trip with friends
Verified Expedia guest review

10/10 Exceptional

Rosa, 1-night trip
Verified Expedia guest review

10/10 Exceptional

We had a fantastically relaxing time at Na Balam. Stayed a full week with our two teens. Rooms are spacious and very clean. Appreciated having a mini fridge. The grounds are gorgeous and really feel tucked away and private, your own little oasis after a day on the beach. Speaking of the beach, it's the best we've ever seen and just a few steps away from the hotel where we had a private little area under the palms with reserved beach beds. It was truly wonderful. The staff went above and beyond, answering every question, even arranging a whale shark tour for us. Kind, courteous, attentive. The grounds were immaculate. Also, breakfast was included at the restaurant across the street which was great and unexpected. Make sure to take advantage of the walk-in yoga classes on the property, which is A .
Marcia, 7-night family trip
Verified Travelocity guest review

10/10 Exceptional

The doors to the room had to be locked with a key from the inside. I was concerned if ever a fire looking for the key to exit the room .
Stephen, 7-night family trip
Verified Expedia guest review

10/10 Exceptional

Very close to the beach. Yoga school at site. Could be a little loud from golf clubs at night (like everywhere else on the island). We liked it very much.
ARSLANBEK, 5-night family trip
Verified Expedia guest review

10/10 Exceptional

Nancy, 2-night trip
Verified guest review

8/10 Very good

Nancy, 3-night trip
Verified guest review

10/10 Exceptional

Fun in the sun
Our Stay at Na balam was fantastic. The people were incredibly nice. The rooms are big and maintained very well. I would definately recommend this small hotel.
Olivia, 5-night trip with friends
Verified guest review

10/10 Exceptional

izraela, 2-night trip
Verified guest review