All hotels in Isla Mujeres, Quintana Roo, Mexico
1 room, 2 adults
You can collect® Rewards nights here

Beach Hotel Na Balam, Isla Mujeres

3-star3 stars
Calle Zazil Ha No 118Isla MujeresQROO77400MexicoGreat location! See map

Isla Mujeres beachfront hotel with spa, outdoor pool
  • Free WiFi in lobby and free parking
Great location
Beautiful beach
Service is adequate
Complaints about WiFi
141See all 141 reviews
From 912 reviewsTripAdvisor Traveller Rating

Beach Hotel Na Balam, Isla Mujeres

from $206
  • Standard Room, 2 Double Beds, Poolside
  • Deluxe Room, 1 King Bed
  • Suite with Plunge Pool
  • Junior Suite, 1 King Bed, Partial Sea View
  • Deluxe Room, 2 Double Beds
  • Standard Room, 1 King Bed, Poolside

At a glance

Key facts

Hotel size

  • This hotel has 31 rooms
  • This hotel is arranged over 2 floors


  • Check-in time 3 PM-11 PM
  • Check-out time is noon
The front desk is open daily from 7 AM - 11 PM

Airport shuttle service is available on request during limited hours. Contact the property in advance to make arrangements.

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others


  • Children (12 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

  • No cribs (infant beds)

  • Babysitting/childcare *


  • No pets or service animals allowed


  • Free WiFi in public areas



  • Airport shuttle (available on request) *


  • Free extended parking


  • Area shuttle *
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Free breakfast
  • Restaurant
  • Beach bar
  • Room service (during limited hours)
Things to do
  • Free beach cabanas
  • Beach sun loungers
  • Outdoor pool
  • Pool umbrellas
  • Full-service spa
  • Spa treatment room(s)
  • Beach umbrellas
  • Beach towels
Working away
  • One meeting room
  • Front desk (limited hours)
  • Tours/ticket assistance
  • Laundry facilities
  • Free newspapers in lobby
  • Wedding services
  • Multilingual staff
  • Number of buildings/towers - 7
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Garden
  • Terrace
  • Library

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Ceiling fan
  • Iron/ironing board (on request)
Things to enjoy
  • Individually decorated
  • Individually furnished
Freshen up
  • Free toiletries
  • Hair dryer (on request)
Food and drink
  • Free bottled water
  • Daily housekeeping
  • In-room safe
  • Access via exterior corridors

Special features


Water Lily Beach Spa has massage/treatment rooms, couples treatment room(s), and outdoor treatment areas. Massages are available on the beach and in the spa; other services include facials, body wraps, and body scrubs. The spa is equipped with a spa tub. A variety of treatment therapies are provided, including aromatherapy.


Zazil Ha - This beachfront restaurant specializes in fusion cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Beach Hotel Na Balam, Isla Mujeres’s small print

Also known as

  • balam Hotel
  • Beach Hotel na balam
  • Beach Hotel na balam Isla Mujeres
  • Beach na balam
  • Beach na balam Isla Mujeres
  • Hotel Na Balam Beach
  • Na Balam Beach Isla Mujeres


Only registered guests are allowed in the guestrooms.

This property does not have elevators.

Transfers via boat are required and must be arranged at least 48 hours before travel by contacting the property at the number on the booking confirmation.

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

Optional extras

Late check-out can be arranged for an extra charge of USD 50

Refrigerators are available for USD 10 per day

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge

Area shuttle service is offered for an extra charge

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

What’s around Beach Hotel Na Balam, Isla Mujeres


  • On the beach
  • Norte Beach - 2 min walk
  • Crayola House - 2.5 mi / 4 km
  • Mundaca House - 3.5 mi / 5.7 km
  • Tortugranja Turtle Farm - 3.9 mi / 6.3 km
  • Capitán Dulché Museum - 4.2 mi / 6.8 km
  • Joysxee Floating Bottle Island - 4.6 mi / 7.3 km
  • Garrafon Natural Reef Park - 4.8 mi / 7.7 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 85 min drive
  • Free self parking
  • Free extended parking
  • Airport shuttle
  • Area shuttle (surcharge)

Recent reviews

Good 7.6 From 141 reviews

Beach Hotel Na Balam, Isla Mujeres
There was no WiFi . Only two towels in the room . Room was run down and also the pool area .
Yesenia, us2 night trip
Beach Hotel Na Balam, Isla Mujeres
Stay at your own risk
I have been coming to Isla Mujeres and Hotel Na Balam for 10 years at least once a year. This was by far the worst experience. The service by hotel staff was lacking at best, housekeeping was sloppy to the point I had to ask for my room to be cleaned at 3:30pm and the noise level on the beach along with cramming in too many people had made an island paradise into an island nightmare.
A Traveler, us3 night trip
Beach Hotel Na Balam, Isla Mujeres
Our families Wonderful Experience
My friends and family stayed here for my sisters 50th birthday. I have been visiting the Island for over 20 years. The location and the staff were fantastic! The breakfast that was included saved our group a nice amount of money and was delicious. The staff were more than happy to assist with whatever we needed. I would highly recommend staying in the rooms up front facing the ocean. Poolside rooms were also great for the kids and very spacious !
Lysa, us7 night trip
Beach Hotel Na Balam, Isla Mujeres
Extraordinarily peaceful.
Excellent staff, beautiful, peaceful, calm place. The beach area was nice and quiet, no loud music, good service. I sort of wish there had been some canvas lounge chairs instead of the big beds, but that was a minor observation. And receiving a full breakfast at Oceanus, included in the price of the room, was a great thing. Loved the place..
Nancy, us7 night trip with friends
Beach Hotel Na Balam, Isla Mujeres
Very Good8.0
5-star service and accommodations for 3-star price
Service was especially topnotch. From front desk to room service to breakfast crew, all employees were especially helpful. Could not be better. Rooms especially large and well situated, just a short walk to an immaculate beach. It appears that NaBalam has made a major effort to ensure a pleasant stay.
Jerald, us7 night family trip

See all reviews

Beach Hotel Na Balam, Isla Mujeres

Is the description of this hotel not correct? Tell us