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All properties in Isla Mujeres, Quintana Roo, Mexico
1 room, 2 adults

Na Balam Beach Hotel & Villas, Isla Mujeres

3-star3 stars
Calle Zazil Ha No 118, Isla Mujeres, QROO, 77400, Mexico

3-star beachfront hotel with outdoor pool, near Norte Beach
  • Free WiFi in lobby and free parking
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  • Price Guarantee
Good7.6
Location
Great location
Beach
Beautiful beach
Room
Room is all right
Breakfast
Breakfast can be improved
169See all 169 Hotels.com reviews
From 980 reviews

TripAdvisor Traveller Rating

Na Balam Beach Hotel & Villas, Isla Mujeres

from $134
  • Poolside Room
  • Deluxe Room
  • Two Bedroom Suite
  • Four Bedroom Villa

What’s around Na Balam Beach Hotel & Villas, Isla Mujeres

Landmarks

  • On the beach
  • Norte Beach - 1 min walk
  • Garrafon Natural Reef Park - 22 min walk
  • Aztlán Galería - 2 min walk
  • Cocal Beach - 7 min walk
  • Parador Fotográfico - 10 min walk
  • Terminal Marítima Isla Mujeres - 12 min walk
  • Crayola House - 2.5 mi / 4 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 17.3 miles/27.8 km
  • Airport shuttle
  • Ferry terminal shuttle

At a glance

Key facts

Hotel size

  • This hotel has 21 rooms
  • This hotel is arranged over 2 floors

Arriving/leaving

  • Check-in time 3 PM-11 PM
  • Check-out time is noon
The front desk is open daily from 7 AM - 11 PM.

Airport shuttle service is available on request from 6:00 AM to 11:30 PM. Fees may apply. Contact the property in advance to make arrangements.

Required at check-in

  • Credit card deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others

Children

  • Up to 2 children stay free when occupying the parent or guardian's room, using existing bedding

  • No cribs (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

Transportation

Transfers

  • Airport shuttle from 6:00 AM to 11:30 PM *

  • Ferry terminal shuttle *

Parking

  • Free extended parking

Payment types at the property

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Restaurant
  • Bar/lounge
  • Beach bar
Things to do
  • Bicycle rentals nearby
  • Ecotours nearby
  • Kayaking nearby
  • Parasailing nearby
  • Sailing nearby
  • Scooter/moped rentals nearby
  • Scuba diving nearby
  • Skydiving nearby
  • Snorkeling nearby
Services
  • Front desk (limited hours)
  • Tours/ticket assistance
  • Wedding services
  • Multilingual staff
Facilities
  • Number of buildings/towers - 7
  • Safe-deposit box at front desk
  • Terrace
Languages Spoken
  • English
  • Spanish

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Ceiling fan
Things to enjoy
  • Individually decorated
  • Individually furnished
  • Separate sitting area
Freshen up
  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer (on request)
More
  • Daily housekeeping
  • In-room safe
  • Access via exterior corridors

Special features

Dining

Oceanvs - This beachfront wine bar specializes in Mediterranean cuisine and serves brunch, lunch, and dinner. Guests can enjoy drinks at the bar.

Recreation

Nearby

  • Bicycle rentals nearby
  • Ecotours nearby
  • Kayaking nearby
  • Parasailing nearby
  • Sailing nearby
  • Scooter/moped rentals nearby
  • Scuba diving nearby
  • Skydiving nearby
  • Snorkeling nearby

Na Balam Beach Hotel & Villas, Isla Mujeres’s small print

Also known as

  • balam Hotel
  • Beach Hotel na balam Isla Mujeres
  • Beach na balam
  • Beach na balam Isla Mujeres
  • Hotel Na Balam Beach
  • Na Balam Beach Isla Mujeres

Policies

Only registered guests are allowed in the guestrooms.

This property does not have elevators.

For transfers, guests must contact the property 48 hours prior to arrival at the number on the booking confirmation.

Optional extras

Late check-out can be arranged for an extra charge of USD 50 (subject to availability)

Airport shuttle service is offered for an extra charge of USD 120 per vehicle (roundtrip)

Airport shuttle service for children up to age 11 costs USD 0 (roundtrip)

Ferry terminal shuttle service is offered for an extra charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

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Recent reviews

Good 7.6 From 169 reviews

Exceptional 10.0
Really great, went above and beyond.
Na Balam was perfect all the way down. They went above and beyond to accommodate a few requests we made. What wasn't clear before booking is that Na Balam is actually two separate properties, one with more luxurious rooms by the best, with the majority of the rooms being across the street by the pool. We stayed on the beach side which was nice, of course, but all properties get the same access to the beach club and loungers, which is where you spend most of your time anyway. Room was clean and comfortable, A/C unit was very quiet and seemed pretty new. Perfect location with the best beach on the whole island. Great staff as I mentioned and seemed genuine. Great job guys.
Paul, us1 night romance trip
Fair 4.0
If you love camping, this hotel is for you!
If you want access to water and electricity, this may not be the hotel for you. We did not have any water for the first day of our trip. I took a shower on the beach in an outdoor facility that I found. I used the restroom in nearby restaurants since our toilet would not flush. We woke up without power (or air conditioning) one morning and got ready for our fishing trip in the dark. Our friends lost AC in their room for an entire night and had to move their room the next day when a room was available. This hotel feels like a slight upgrade to camping. The hotel staff kept insisting that the ENTIRE ISLAND lost power and water and that was a lie as water was flowing and power was running at adjacent restaurants and hotels. The location on the beach is good. The sunbeds are falling apart and service on the beach is poor at best. Everything seemed to be a struggle at this property and basic needs were not met. We did have WIFI on the property in our hotel room. No WIFI on the beach.
Alexis, usRomance trip
Very Good 8.0
The only complaint....the gardener was fixing the walkway outside our room at 8 a.m. when we were trying to sleep. I let the management know and they took care of it. In sum, I would definitely stay at Na Balam again. The location is terrific.
usRomance trip
Exceptional 10.0
Paradise on North Beach
The place was very nice& I like the proximity to the beach. The beach beds are nice but I prefer lounge chairs. Overall this is a great place& I will stay here again. Do wish the restaurant was open for breakfast & later than 5pm.
Sheri, us5 night trip with friends
Good 6.0
Quaint
Disappointed..the pictures were so beautiful. No fridge or ice buckets available, no hot water, safe didn't ever work, no blankets on bed..only sheets, no TV or phone to call desk. Restaurants and bars on beach close about 6pm, even on Fri/Sat. The hotel is steps away from a nice beach and they do have complimentary beach beds and umbrellas. Our room was clean with good AC..we did enjoy the hot tub at night. George was sweet and helped us all he could but I do not think we would stay there again.
Cheryl, us3 night romance trip

Na Balam Beach Hotel & Villas, Isla Mujeres

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