2/10 Poor
May 10, 2023
this used to be a nice hotel
at first i was checked into a room with NO working AC (90 degrees in room), this wasn't communicated to me... i had to bring all my bags back down stairs and then back up to a room with working AC..... the following day i was out working on a record, and came back at 8pm (no DND on door) and my room had not been cleaned.... i called the front desk and they got it cleaned but yet another let down.... the final straw was when on my final day there was NO water / HOT water once fixed in my room, and a massive mess by the elevator on my floor from the broken pipe. upon check out i asked for any compensation due this triple threat of no fun during my stay, they adjusted the amenity fee. i asked to speak to the GM and also provided my card as he was unavailable to talk to any guests..... i was going to give them another chance, but it has now been 2 days and NO call or any thing else done to make this right.....
Bryan
Bryan, 1-night trip
Verified Hotels.com guest review