Novum Hotel Alster

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Hypo-allergenic bedding, in-room safe, individually furnished, desk
Hypo-allergenic bedding, in-room safe, individually furnished, desk
Hypo-allergenic bedding, in-room safe, individually furnished, desk
Hypo-allergenic bedding, in-room safe, individually furnished, desk

Overview of Novum Hotel Alster

Novum Hotel Alster

Hotel connected to the convention center, within easy reach of Miniatur Wunderland

7.6/10 Good

998 verified Hotels.com guest reviews

Property highlights

  • Free breakfast
  • Free WiFi
  • Non-smoking
  • 24/7 front desk
The price is $78
Price available on 9/11/2022
Map
St. Georg Straße 10, Hamburg, HH, 20099
Main amenities
  • Daily housekeeping
  • 24-hour front desk
  • Front desk safe
  • Multilingual staff
  • Luggage storage
For families
  • Children stay free
  • Private bathroom
  • Daily housekeeping
  • Blackout drapes/curtains
  • Elevator
  • Cable TV service
Cleaning & Safety
  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitizer provided
  • Personal protective equipment

Choose dates to view prices

About this area

What's nearby

  • In Hamburg City Center
  • Miniatur Wunderland - 27 min walk
  • Reeperbahn - 35 min walk
  • Elbe Philharmonic Hall - 36 min walk
  • Hamburg City Hall - 3 min drive
  • St. Pauli Piers - 5 min drive
  • Fish Market - 6 min drive
  • Hagenbeck Zoo - 20 min drive
  • Volksparkstadion - 21 min drive
  • Barclays Arena - 13 min drive

Getting around

  • Hamburg Airport (HAM) - 14 min drive
  • Hamburg (ZMB-Hamburg Central Train Station) - 6 min walk
  • Hamburg Central Station - 6 min walk
  • Hamburg Dammtor Station - 17 min walk
  • North Central U-Bahn - 6 min walk
  • Hamburg Central Station S-Bahn - 6 min walk
  • South Central U-Bahn - 7 min walk

About this property

Novum Hotel Alster

Hotel in the heart of Hamburg City Center
Novum Hotel Alster provides a free breakfast buffet and more. Guests can connect to free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • Smoke-free premises, multilingual staff, and a 24-hour front desk
  • A front desk safe, luggage storage, and an elevator
  • Guest reviews give good marks for the breakfast, central location, and helpful staff
Room features
All 35 individually furnished rooms offer amenities such as free WiFi, safes, and sound-insulated walls.
Extra conveniences in all rooms include:
  • Bathrooms with showers and hair dryers
  • Flat-screen TVs with cable channels
  • Daily housekeeping, desks, and phones

Languages

English, German

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of guide to reopening vacation rentals (DTV & DFV - Germany)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Masks and gloves available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast
This information is provided by our partners.

At a glance

Hotel size

  • 35 rooms
  • Arranged over 5 floors

Arriving/Leaving

  • Check-in time from 3:00 PM - anytime
  • Early check-in subject to availability
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required

Children

  • Children stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Wheelchair-accessible parking on site

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Free buffet breakfast 6:30 AM–10:30 AM on weekdays and 6:30 AM–11:00 AM on weekends

Traveling with children

  • Children stay free

What to do

  • Bicycle rentals nearby
  • Hiking/biking trails nearby
  • Sailing nearby

Services

  • 24-hour front desk
  • Luggage storage
  • Multilingual staff

Facilities

  • 1 building/tower
  • Safe-deposit box at front desk

Accessibility

  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk

Languages

  • English
  • German

Room amenities

Be entertained

  • Flat-screen television
  • Cable TV channels

Home comfort

  • Iron/ironing board (on request)

Sleep well

  • Hypo-allergenic bedding
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Bed sheets provided

What to enjoy

  • Individually furnished

Freshen up

  • Private bathroom
  • Shower only
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city and may be collected at the property. The amount varies based on factors such as length of stay, property classification, and room price. Other exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: EUR 8.00 per person, per night

Optional extras

  • Early check-in can be arranged for an extra charge of EUR 15.00 (subject to availability)
  • Late check-out can be arranged for an extra charge of EUR 15.00 (subject to availability)

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast.

This property affirms that it adheres to the cleaning and disinfection practices of guide to reopening vacation rentals (DTV & DFV - Germany).

Policies

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and a first aid kit on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards, debit cards and cash.

Also known as

Novum Alster
Novum Alster Hamburg
Novum Hotel Alster
Novum Hotel Alster Hamburg
Aachener Hof Hamburg
Novum Hotel Alster Hotel
Novum Hotel Alster Hamburg
Novum Hotel Alster Hotel Hamburg

Frequently asked questions

Does Novum Hotel Alster offer free cancellation for a full refund?
Yes, Novum Hotel Alster does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Novum Hotel Alster?
As of Aug 19, 2022, prices found for a 1-night stay for 2 adults at Novum Hotel Alster on Sep 11, 2022 start from $78, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Novum Hotel Alster?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at Novum Hotel Alster?
Sorry, pets aren't allowed, but service animals are welcome.
What are the check-in and check-out times at Novum Hotel Alster?
You can check in from 3:00 PM - anytime. There's a charge of EUR 15.00 for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge of EUR 15.00 (subject to availability). Contactless check-in and check-out are available.
Is there an onsite casino at Novum Hotel Alster?
No, this hotel doesn't have a casino, but Casino Esplanade (16-min walk) is nearby.
What is there to do at Novum Hotel Alster and nearby?
Have fun with nearby activities like cycling, hiking, and sailing.
Are there restaurants at or near Novum Hotel Alster?
Yes. Nearby restaurants include Herr He (3-min walk), Jim Block (3-min walk), and Dim Sum Haus Restaurant China (3-min walk).
What's the area around Novum Hotel Alster like?
Novum Hotel Alster is a short 6-minute walk from North Central U-Bahn and 16 minutes' walk from Hamburg City Hall. Travelers say the area is central and good for shopping.

Overall score and ratings

7.6

Good

8.3/10

Cleanliness

7.9/10

Staff & service

7.1/10

Amenities

7.3/10

Property conditions & facilities

7.1/10

Eco-friendliness

8/10 Very Good

Overall a nice stay
The hotel was overall a pleasant experience. It is within 5mins walking distance to the train station but we weren’t aware of any train noise. It was a surprisingly busy street even though it seemed like a small side street. It is just around the corner from the lake and park which has paths to walk and the option to hire boats. The breakfast area was clean and the staff there attentive and friendly. Good selection of bread cheese and meats as well as cereals. Breakfast was on from 6.30 - 11 at the wkend which meant we had time to do the local parkrun and return in time for food! The bedroom was small but the ceiling was high and the window opened wide so even in the heat we could cool the room. Room was clean but could do with an update especially the carpet.
3-night trip
Verified Hotels.com guest review

4/10 Fair

Very disappointing stay
The room was very tiny, you could hear the neighbors talking loudly on the phone until past midnight, as clearly as if you were in the same room. The bathroom was incredibly narrow. The room's carpet was incredibly dirty. The mattress you could feel the springs through and the covers made me incredibly itchy. Continental breakfast could only be described as oh so very sad. I had a slice of what looked like turkey cold cuts, turns out it was just discolored ham. Perhaps identifying the items would be good in the future?
Door handles were damaged
Carpet was clearly very dirty. It had a faint smell and walking on it with white socks turned them grey.
The gorgeous view from my window
Maxim, 2-night business trip
Verified Hotels.com guest review

8/10 Very Good

Gitana, 1-night trip
Verified Hotels.com guest review

4/10 Fair

Not recommend at all
There was not any available room. They sent us to the other hotel. Room was not comfortable at all. Late check in. Breakfast not good. Overall really disappointing
Arman, 2-night family trip
Verified Hotels.com guest review

8/10 Very Good

Larry, 1-night trip
Verified Hotels.com guest review

8/10 Very Good

Fint hotel
Hotellet er godt placeret tæt på banegården og tæt på mange gode restauranter. Fint område i centrum af Hamburg og dermed gå afstand til meget. Personalet var ret intet sigende, ikke meget smil eller hej og farvel når man kom og gik fra hotellet. Morgenmads buffeten var ganske fin, den havde det man skulle bruge for at starte dagen godt. Værelset var relativt småt, men fint til os, derudover er det temmeligt lydt, særligt fra gangen. Så medbring ørepropper, hvis du er lysfølsom. For at håndtere Corona bar restaurant personalet plastisk engangs handsker, hvilket blot gav en falsk tryghed, når de alligevel piller ved deres masker, krydser gæster af og drikker pause kaffen med de samme handsker uden at skifte, samtidig med at buffeten blev rettet og fyldt op.
Stine, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

excellent rooms and nice breakfast, receptionist are helpful. will be back soon
michael, 1-night business trip
Verified Expedia guest review

8/10 Very Good

Lilian, 1-night trip
Verified Expedia guest review

8/10 Very Good

central station is nearby
2-night romance trip
Verified Expedia guest review

8/10 Very Good

Rubens, 2-night trip
Verified Hotels.com guest review