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Luxury hotel with full-service spa, connected to a shopping center, near Beaches Town Center
What an amazing 3 days! I will say the hotel is nice and clean but what stood out the…
May 6, 2022
Beautiful property right on the beach and walking distance to many restaurants and bars.
May 6, 2022
This property advises that it adheres to SafeStay (AHLA - USA) cleaning and disinfection practices.
Remember, collect 10 stamps, get 1 reward* night
The spa is open daily.
You'll be asked to pay the following charges by the property at check-in or check-out:
This property advises that enhanced cleaning and guest safety measures are currently in place.
Disinfectant is used to clean the property.
Guests are provided with hand sanitizer.
Contactless check-in and contactless check-out are available.
Individually-wrapped food options are available for breakfast.
This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Guests can rest easy knowing there's a smoke detector on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
This property accepts credit cards. Cash is not accepted.
*See fees and policies for additional details or extra charges
We are in an ocean front room and was disappointed to see the thin white waffle knot robes. Was hoping/expected the cotton/terry cloth robes. And especially miss the shank drawer and beverages. That is one of the main reason we stay here every time we are in Jacksonville without without our family.
Tammy, 1 night family trip, Apr 27, 2022
Verified Hotels.com guest review
Great valet and front desk service. Excellent location distance from the beach. Had my family and I been able to stay another day, we would have tried out the spa services. Walking distance from several restaurants was extremely convenient.
1 night family trip, Apr 15, 2022
Verified Hotels.com guest review
A great location with excellent service. Ate dinner at Azurea and it lived up to the great reviews. Many hotels don’t even provide housekeeping service. Mohammed, our housekeeper actually checked in with us to make sure all was well! If you want a relaxing stay with great food and service check out One Ocean. We will certainly be back
Gwen, 2 night family trip, Mar 27, 2022
Verified Hotels.com guest review
I had to check in very late because of an appt at Mayo Clinic I had to go to first. I was exhausted after the 4 hour drive and testing I had done. It was 10:30 and immediately a guy came out to help with my bags and valet my car. The man at the front desk was very kind and had an infectious bubbly personality, he offered to bring me anything I needed. Being in Jacksonville for these medical procedures is stressful, but this is the second time I’ve stayed at one ocean resort and spa and I will definitely be returning! The beds are insanely comfortable, everything is immaculate, sparkling clean! I highly recommend this hotel!
Ashleigh, 1 night trip, Feb 7, 2022
Verified Hotels.com guest review
Beautiful, clean and comfortable. Friendly and welcoming staff. Pet friendly! Will most definitely stay here again. Thank you.
Christopher, 1 night trip, Feb 5, 2022
Verified Hotels.com guest review
Not sure if new management but definitely improved
Pete, 1 night trip with friends, Feb 5, 2022
Verified Hotels.com guest review
The room was stale in smell and the A/C didn’t work. The maintenance person thought the fix was to “just use the heat” since it was supposed to be cold that evening. $25.00 valet parking (required) $25.00 resort fee (above and beyond Expedia’s price. When we left the hotel we found an additional $100.00 charge on our credit card. No one can explain why?
Julia, 1 night family trip, Jan 29, 2022
Verified Expedia guest review
We visited the One Resort 4 years ago and really enjoyed it. However, we were disappointed in a number of ways on return. The mandatory $25 resort fee, with a $25 valet parking fee on top is ridiculous. This is a beach community, not New York City. The parking lot is next to the hotel. Second, the hotel sent multiple reminders of my reservation telling me I needed to use the Open Key app on my phone "for environmental sustainability". The open key app informed me I was ready to go and that the hotel would use the app to let me know as soon as my room was ready. They did not. When I finally showed up at the front desk (after wandering around town for an hour waiting for my room to be ready), I was informed that I could not check in with Open Key because I reserved through a "third-party app". Would have been nice to know that in one of the 6 email reminders they sent me. Beyond all that, the hotel has significantly reduced amenities and aged poorly in the past four years. The windows were filthy on my "deluxe ocean view" room in which I could only see the ocean if I press my face up against the window on one side. Twice now, housekeeping has knocked and immediately entered my room, not waiting for a response despite the "do not disturb" light being on. TV was only blurry Direct TV. Finally, in this day and age, having to move furniture to look for an open electric socket is ridiculous. This hotel is no longer worth the price.
1 night trip, Jan 28, 2022
Verified Hotels.com guest review
Great facility and staff!!!
2 night family trip, Jan 21, 2022
Verified Hotels.com guest review
Great hotel!
Sirhley, 1 night romance trip, Jan 16, 2022
Verified Expedia guest review