One of the four receptionists was particularly nice; the others were brittle. The hotel was quiet, centrally located to transportation to the mountain or a fifteen-minute walk from the train station; shopping was nearby, as was a theater and restaurants. They are very dog friendly, and their breakfast was fabulous. The hotel advertised amenities such as a jacuzzi on the rooftop, a sauna, and a large pool. Their photos gave the impression of luxuriating. This was impossible since not only was the pool small and the jacuzzi tepid at best but the hours were shortened to the exact hours when one would be at dinner or preparing to go to dinner. These amenities were NOT available all day. What is the point of a tepid rooftop jacuzzi in winter in Innsbruck? The purpose for the limited number of hours was in the name of ecology, yet the hotel did not follow a towel reuse policy or give us the option to reuse our towels (which I tried to indicate by hanging them on the rack, but to no avail), or by turning down the hotel heat, which was too high. I did not see recycling containers anywhere to sort our trash. I would have believed they were ecologically minded had I seen this other evidence. So, it was a mixed stay, disappointing in some regards and exceptional in others.