This is a stellar hotel, like the Hilton-branded Hampton Inn next to it. The room was spacious and clean. Parking is free in the adjacent city garage. But the staff's help was over-the top...Jackie, the staff member at reception, went well beyond the norm. We were in need of a US flag for a military ceremony at the university across the street, and Jackie cheerfully brought us the flag, pole, and base. She saved the day! The hotel will be converted to university housing in the near future, but Jackie and many of her coworkers will transfer to the Hampton Inn, and that's where we'll stay in Pikeville, so we can continue to enjoy their great service.