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Westgate Smoky Mountain Resort & Spa, Gatlinburg

3.5 stars3.5 stars
915 Westgate Resort RoadGatlinburgTN37738United States of America, 866-209-9122
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Good3.7 / 5
Room
Room is all right
Location
Location is ok
Service
Fantastic service
Value for money
Value for money could be better
942See all 942 Hotels.com reviews
From 2,938 reviewsTripAdvisor Traveller Rating

Westgate Smoky Mountain Resort & Spa, Gatlinburg

Hotel Info: 866-209-9122

from $139
  • Deluxe Villa, 1 Bedroom (Full beds)
  • Villa, 1 Bedroom
  • Room (Resort Select)
  • Suite (Villa)
  • Villa, 2 Bedrooms
  • Deluxe Villa, 1 Bedroom (King)
  • One Bedroom Grand Villa
  • Villa (Westgate Resort Select)

At a glance

Key facts

Hotel size

  • This hotel has 765 rooms
  • This hotel is arranged over 4 floors

Arriving/leaving

  • Check-in time 4 PM-midnight
  • Check-out time is 10 AM
  • Express check-in/out

Required at check in

  • Credit card deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others

Pets

  • Pets allowed (dogs and cats only) *

  • Restrictions apply *

  • 1 per room (up to 60 lb)

Internet

  • WiFi in rooms *

Transportation

Parking

  • Free self parking

  • RV/bus/truck parking

Offsite

  • Area shuttle *

Other information

  • Smoke-free property

Also known as

  • Smoky Mountain Resort Westgate
  • Westgate Smoky Resort
  • Gatlinburg Westgate
  • Westgate Resort Gatlinburg
  • Westgate Resort Tennessee
  • Westgate Smokey Mountain Resort
  • Westgate Smoky Mountain Gatlinburg
  • Westgate Smoky Mountain Hotel Gatlinburg
  • Westgate Tennessee
  • Westgate Smoky Mountain Resort Gatlinburg
  • Smoky Mountain Westgate
  • Smoky Mountain Westgate Resort
  • Westgate Mountain Resort
  • Westgate Mountain Resort Lodge Smoky
  • Westgate Resort Smoky Mountain
  • Westgate Smoky
  • Westgate Smoky Mountain
  • Westgate Smoky Mountain Resort

Policies

Pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Children under 18 years old are not allowed in the spa without adult supervision.

Mandatory fees

You’ll be asked to pay the following charges at check in or check out:

Deposit: USD 50.00 per stay

Pet deposit: USD 100.00 per stay

  • Resort fee: USD 9.99 per accommodation, per night

Resort fee inclusions:

  • Fitness center access
  • Internet access (may be limited)
  • Phone calls (may be limited)
  • In-room safe
  • Additional inclusions

Inclusions may be listed elsewhere on the page as free or for a surcharge.

Optional extras

Breakfast is offered for an extra charge of USD 12.95 per person (approximately)

Pets are allowed for an extra charge of USD 170.00 per pet, per stay

WiFi is available in guestrooms for USD 10 per night (rates may vary)

Area shuttle service is offered for an extra charge

In the hotel

Food and drink
  • Breakfast (surcharge)
  • Restaurant
  • Bar/lounge
  • Snack bar/deli
  • Room service (during limited hours)
  • Barbecue grills
Things to do
  • Water park
  • Number of outdoor pools - 2
  • Fitness facilities
  • Full-service spa
  • Spa treatment room(s)
  • Water park access (surcharge)
  • Indoor pool
  • Number of spa tubs - 4
  • Children's pool
  • Sauna
  • Waterslide
  • Lazy river
  • Arcade/game room
  • Billiards or pool table
Working away
  • 24-hour business center
  • Conference space size (feet) - 1008
  • Conference space size (meters) - 91
  • One meeting room
Services
  • 24-hour front desk
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Luggage storage
  • Wedding services
  • Multilingual staff
Facilities
  • Elevator/lift
  • ATM/banking
  • Picnic area
  • Fireplace in lobby
  • Television in common areas

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
Freshen up
  • Hair dryer
Be entertained
  • Premium TV channels
  • DVD player
Stay connected
  • Desk
  • WiFi (surcharge)
  • Phone
Food and drink
  • Refrigerator
  • Microwave
  • Cookware, dishware, and utensils
More
  • In-room safe
  • Access via exterior corridors

Special features

Spa

Serenity Spa by Westgate has 4 treatment rooms. Services include deep-tissue massages, hot stone massages, Swedish massages, and massages. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna.

Children under 18 years old are not allowed in the spa without adult supervision.

Dining

Westgate Smokehouse Grill - This family restaurant specializes in American cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Recreation

On Site

  • Fitness facilities
  • Sauna
  • Fitness classes on site
  • Playground on site
  • Water park access (surcharge)

Nearby

  • Bicycle rentals nearby
  • Golf lessons available nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Mountain biking nearby
  • Rafting nearby
  • Ski lessons available nearby
  • Ski equipment rental shops nearby
  • Snowboarding nearby

Westgate Smoky Mountain Resort & Spa, Gatlinburg’s small print

Also known as

  • Smoky Mountain Resort Westgate
  • Westgate Smoky Resort
  • Gatlinburg Westgate
  • Westgate Resort Gatlinburg
  • Westgate Resort Tennessee
  • Westgate Smokey Mountain Resort
  • Westgate Smoky Mountain Gatlinburg
  • Westgate Smoky Mountain Hotel Gatlinburg
  • Westgate Tennessee
  • Westgate Smoky Mountain Resort Gatlinburg
  • Smoky Mountain Westgate
  • Smoky Mountain Westgate Resort
  • Westgate Mountain Resort
  • Westgate Mountain Resort Lodge Smoky
  • Westgate Resort Smoky Mountain
  • Westgate Smoky
  • Westgate Smoky Mountain
  • Westgate Smoky Mountain Resort

Policies

Pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Children under 18 years old are not allowed in the spa without adult supervision.

Mandatory fees

You’ll be asked to pay the following charges at check in or check out:

Deposit: USD 50.00 per stay

Pet deposit: USD 100.00 per stay

  • Resort fee: USD 9.99 per accommodation, per night

Resort fee inclusions:

  • Fitness center access
  • Internet access (may be limited)
  • Phone calls (may be limited)
  • In-room safe
  • Additional inclusions

Inclusions may be listed elsewhere on the page as free or for a surcharge.

Optional extras

Breakfast is offered for an extra charge of USD 12.95 per person (approximately)

Pets are allowed for an extra charge of USD 170.00 per pet, per stay

WiFi is available in guestrooms for USD 10 per night (rates may vary)

Area shuttle service is offered for an extra charge

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Good 3.7 /5 from 942 reviews

Westgate Smoky Mountain Resort & Spa, Gatlinburg
Excellent4.0 / 5
Great resort, awful timeshare pressure
The resort was beautiful. We were really pleased with everything until we got pressured into attending their timeshare presentation. We told them off the bat that were not going to buy into it. Of course, they said "no problem, just come for 90 minutes and you will get all this free stuff". Against our better judgment we went to the stupid presentation. They used every tactic in the book to get us to buy-in, including insulting us. It was past our 90 minute commitment and when we still said no they refused to sign us out. It took us getting rude back and making a scene before they finally let us go. I loved the resort. It was gorgeous and well maintained. Mostly clean, although our blankets were dirty upon arrival but they quickly changed them out for us. The resort is in a perfect location in between Gatlinburg and Pigeon Forge and we really appreciated the transportation provided by the resort to go into town. However, I'm not sure if we will be back. That timeshare experience really left a bad taste in our mouths. Oh, and we didn't really like staring at a massive picture of Dolly Parton in our room. We ended up taking it down and hiding it in a closet. LOL
3 night family trip
Westgate Smoky Mountain Resort & Spa, Gatlinburg
Outstanding5.0 / 5
Loved it
2 night family trip
Westgate Smoky Mountain Resort & Spa, Gatlinburg
Poor1.0 / 5
Did not get to stay but one night
We only got to stay 1 night. The fires ran us out. The room I requested wasn't what I received . we stay here before and brought friends this time to show them how beautiful it was. Instead we got a view of the restaurant and no view of the mountain. We were basically in a hotel on the fourth level. The building we were in was at the bottom of the mountain. I am in no way pleased. I would also like a refund for the days I was not able to stay. Since we left prior to the check in our on Monday Kama I should be reimbursed for Monday Tuesday and Wednesday.
3 night family trip
Westgate Smoky Mountain Resort & Spa, Gatlinburg
Good3.0 / 5
Overall nice place to go
The grounds and staff were lovely but the villa could have used some attention. Microwave was missing the plastic under the glass to keep the plate from wobbling and the bathroom floor grout at the sink needed cleaning attention(made it feel dirty).
1 night family trip
Westgate Smoky Mountain Resort & Spa, Gatlinburg
Good3.0 / 5
Thanksgiving Week stay
We stayed here the week of Thanksgiving arriving the Saturday before and leaving Thanksgiving day. The Good: The room was clean, well kept, kitchen was supplied with basic cooking appliances, overall property was nice and clean, staff was friendly. Location is directly across the road from the Gatlinburg Welcome center which is also a trolley stop for the Gatlinburg and Pigeon Forge Trolleys.There is also a Gatlinburg Trolley Stop on the property. They have a shuttle that goes around the property that will pick you up at your room/building and take you to the Lodge. The bad: Check in was slow but they were a little busy when we arrived. Wife picked this property specifically for the indoor pool/water park only to find out they charge $20 a day even if your a guest. Walls seem to be thin, no sound deadening, conversations and kids screaming was easily heard. They advertise free WIFI but our room didn't have it. TV didn't have a very good picture, looked like we was watching TV with rabbit ears in the 80s even though it was Direct TV. Only room heat is a gas fire place on a timer(max 1 hour), Temp got down in the low 20s a couple nights and the room got chilly in the early morning hours, which wasn't a huge problem but I can see the rooms getting very cold in the middle of winter. We ate at the restaurant one night, Wasn't great but not horrible. Had supper delivered on night which nice, again not spectacular but not horrible.
5 night romance trip

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Westgate Smoky Mountain Resort & Spa, Gatlinburg

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