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Westgate Smoky Mountain Resort & Spa, Gatlinburg

3.5 stars
915 Westgate Resort RoadGatlinburgTN37738United States of America, 800-491-6126
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Good3.7 / 5
Location
Location is ok
Value for money
Value for money could be better
994See all 994 Hotels.com reviews
From 2,791 reviewsTripAdvisor Traveller Rating

Westgate Smoky Mountain Resort & Spa, Gatlinburg

Hotel Info: 866-539-8117

from $119
  • Deluxe Villa, 1 Bedroom (Full beds)
  • Villa, 1 Bedroom
  • Room (Resort Select)
  • Suite (Villa)
  • Villa, 2 Bedrooms
  • Deluxe Villa, 1 Bedroom (King)
  • One Bedroom Grand Villa
  • Villa (Westgate Resort Select)

At a glance

Key facts

Hotel size

  • This hotel has 765 rooms
  • This hotel is arranged over 4 floors

Arriving/leaving

  • Check-in time starts at 4 PM
  • Check-out time is 10 AM
  • Express check-in/out

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others

Pets

  • Pets allowed (dogs and cats only) *

  • Restrictions apply *

  • 1 per room (up to 60 lb)

Internet

  • WiFi in rooms *

Transportation

Parking

  • Free self parking

  • RV/bus/truck parking

Offsite

  • Area shuttle *

Other information

  • Smoke-free property

Also known as

  • Smoky Mountain Resort Westgate
  • Westgate Smoky Resort
  • Gatlinburg Westgate
  • Westgate Resort Gatlinburg
  • Westgate Resort Tennessee
  • Westgate Smokey Mountain Resort
  • Westgate Smoky Mountain Gatlinburg
  • Westgate Smoky Mountain Hotel Gatlinburg
  • Westgate Tennessee
  • Westgate Smoky Mountain Resort Gatlinburg
  • Smoky Mountain Westgate
  • Smoky Mountain Westgate Resort
  • Westgate Mountain Resort
  • Westgate Mountain Resort Lodge Smoky
  • Westgate Resort Smoky Mountain
  • Westgate Smoky
  • Westgate Smoky Mountain
  • Westgate Smoky Mountain Resort

Policies

Pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Children under 18 years old are not allowed in the spa without adult supervision.

Mandatory fees

You’ll be asked to pay the following charges at check in or check out:

Pet deposit: USD 100.00 per stay

  • Resort fee: USD 9.95 per accommodation, per night

Resort fee inclusions:

  • Fitness center access
  • Internet access (may be limited)
  • Phone calls (may be limited)
  • In-room safe
  • Additional inclusions

Inclusions may be listed elsewhere on the page as free or for a surcharge.

Optional extras

Breakfast is offered for an extra charge of USD 12.95 per person (approximately)

Pets are allowed for an extra charge of USD 170.00 per pet, per stay

WiFi is available in guestrooms for USD 10 per night (rates may vary)

Area shuttle service is offered for an extra charge

In the hotel

Food and drink
  • Breakfast (surcharge)
  • Restaurant
  • Bar/lounge
  • Snack bar/deli
  • Room service (during limited hours)
  • Barbecue grills
Things to do
  • Number of outdoor pools - 2
  • Indoor pool
  • Fitness facilities
  • Full-service spa
  • Spa treatment room(s)
  • Water park access (surcharge)
  • Children's pool
  • Number of spa tubs - 4
  • Waterslide
  • Sauna
  • Lazy river
  • Arcade/game room
  • Billiards or pool table
Working away
  • 24-hour business center
  • Conference space size (feet) - 1008
  • Conference space size (meters) - 91
  • One meeting room
Services
  • 24-hour front desk
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Luggage storage
  • Wedding services
  • Multilingual staff
Facilities
  • Elevator/lift
  • ATM/banking
  • Picnic area
  • Fireplace in lobby
  • Television in common areas

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
Freshen up
  • Hair dryer
Be entertained
  • Premium TV channels
  • DVD player
Stay connected
  • Desk
  • WiFi (surcharge)
  • Phone
Food and drink
  • Refrigerator
  • Microwave
  • Cookware, dishware, and utensils
More
  • In-room safe
  • Access via exterior corridors

Special features

Spa

Serenity Spa by Westgate has 4 treatment rooms. Services include deep-tissue massages, hot stone massages, Swedish massages, and massages. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna.

Children under 18 years old are not allowed in the spa without adult supervision.

Dining

Westgate Smokehouse Grill - This family restaurant specializes in American cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Recreation

On Site

  • Fitness facilities
  • Sauna
  • Fitness classes on site
  • Playground on site
  • Water park access (surcharge)

Nearby

  • Bicycle rentals nearby
  • Golf lessons available nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Mountain biking nearby
  • Rafting nearby
  • Ski lessons available nearby
  • Ski equipment rental shops nearby
  • Snowboarding nearby

Westgate Smoky Mountain Resort & Spa, Gatlinburg’s small print

Also known as

  • Smoky Mountain Resort Westgate
  • Westgate Smoky Resort
  • Gatlinburg Westgate
  • Westgate Resort Gatlinburg
  • Westgate Resort Tennessee
  • Westgate Smokey Mountain Resort
  • Westgate Smoky Mountain Gatlinburg
  • Westgate Smoky Mountain Hotel Gatlinburg
  • Westgate Tennessee
  • Westgate Smoky Mountain Resort Gatlinburg
  • Smoky Mountain Westgate
  • Smoky Mountain Westgate Resort
  • Westgate Mountain Resort
  • Westgate Mountain Resort Lodge Smoky
  • Westgate Resort Smoky Mountain
  • Westgate Smoky
  • Westgate Smoky Mountain
  • Westgate Smoky Mountain Resort

Policies

Pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Children under 18 years old are not allowed in the spa without adult supervision.

Mandatory fees

You’ll be asked to pay the following charges at check in or check out:

Pet deposit: USD 100.00 per stay

  • Resort fee: USD 9.95 per accommodation, per night

Resort fee inclusions:

  • Fitness center access
  • Internet access (may be limited)
  • Phone calls (may be limited)
  • In-room safe
  • Additional inclusions

Inclusions may be listed elsewhere on the page as free or for a surcharge.

Optional extras

Breakfast is offered for an extra charge of USD 12.95 per person (approximately)

Pets are allowed for an extra charge of USD 170.00 per pet, per stay

WiFi is available in guestrooms for USD 10 per night (rates may vary)

Area shuttle service is offered for an extra charge

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Good 3.7 /5 from 994 reviews

Westgate Smoky Mountain Resort & Spa, Gatlinburg
Good3.0 / 5
Close driving distance to Gatlinburg downtown and Smoky Mountain. Clean rooms with kitchen with stove top. Great play to stay and enjoy with family. No elevators to the room if you get 2nd/ 3rd floor rooms. TV and Free Wifi sucks.
1 night family trip
Westgate Smoky Mountain Resort & Spa, Gatlinburg
Excellent4.0 / 5
The room was clean, had great amenities and was comfortable. Despite these great qualities, I could not stay at this property again. The walls are so thin and we could hear our neighbors' conversations very clearly. It felt as if they were in the room with us. Also, the room is open to the outside and I noticed that the housekeeping staff was standing outside our bedroom window talking. They were speaking at normally acceptable volume levels however, I could hear their conversation very clearly. Since there was a walkway right outside of our room we couldn't open the curtains in our room for sunlight for concern over not having privacy as passersby walked past the room.
2 night romance trip
Westgate Smoky Mountain Resort & Spa, Gatlinburg
Outstanding5.0 / 5
Good time
4 night family trip
Westgate Smoky Mountain Resort & Spa, Gatlinburg
Excellent4.0 / 5
Very noisy
1 night romance trip
Westgate Smoky Mountain Resort & Spa, Gatlinburg
Excellent4.0 / 5
Weekend get away
It was a great weekend get-a-way. Great location too. The only problem was you could hear the people up stairs walking during the night.
1 night trip with friends

See all reviews

Westgate Smoky Mountain Resort & Spa, Gatlinburg

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