All hotels in Gatlinburg, Tennessee, United States of America
1 room, 2 adults
Sorry, you can’t collect Hotels.com® Rewards nights here

Westgate Smoky Mountain Resort & Spa, Gatlinburg

3.5-star3.5 stars
915 Westgate Resort RoadGatlinburgTN37738United States of AmericaGreat location! See map

Mountain resort with water park, near Ripley's Aquarium of the Smokies
  • Free parking
Good7.2
Service
Fantastic service
Amenities
Great amenities
Location
Location is ok
Value for money
Value for money could be better
433See all 433 Hotels.com reviews
From 3,036 reviewsTripAdvisor Traveller Rating

Westgate Smoky Mountain Resort & Spa, Gatlinburg

  • Suite (Villa)
  • Deluxe Villa, 1 Bedroom (King)
  • Villa, 1 Bedroom
  • Villa, 2 Bedrooms
  • Deluxe Villa, 1 Bedroom (Full beds)
  • Villa (Westgate Resort Select)
  • Room (Resort Select)
  • Villa, 4 Bedrooms
  • Villa, 5 Bedrooms
  • Villa, 3 Bedrooms

About Westgate Smoky Mountain Resort & Spa, Gatlinburg

Log-cabin living near Great Smoky Mountains National Park

Gateway to the Smokies

An hour's drive from Knoxville airport, the resort covers 255 acres, close to the black bears and trails of Great Smoky Mountains National Park. You're 10 minutes north of downtown Gatlinburg, and it's a 15-minute drive to Pigeon Forge if you want to visit Dollywood theme park.

Water flumes or rafting

Part of the resort, Wild Bear Falls indoor waterpark offers thrilling water slides, a lazy river, and hot tubs. Shuttles or trolleybus will get you to downtown Gatlinburg, for arts and crafts outlets, shows, and outdoor activities including zip-lining and whitewater rafting.

Mountain foods and crafts

The 24-hour store sells groceries and mountain crafts, and has a deli and coffee shop, while savory BBQ ribs are a specialty at Westgate Smokehouse Grill. You can grab a drink and watch sports TV at Mason Jar Lounge, and there are 2 outdoor pools, a gym, spa, and games room.

Free WiFi

You can choose between log-cabin-style villas with fully equipped kitchens and studios with kitchenettes - all rooms include free WiFi and sofa beds. Homey, rustic wood details evoke the mountain lifestyle, and most cabins have mountain views, stone fireplaces, and hot tubs.

Westgate Smoky Mountain Resort & Spa, Gatlinburg’s small print

Also known as

  • Smoky Mountain Resort Westgate
  • Westgate Smoky Resort
  • Gatlinburg Westgate
  • Westgate Resort Gatlinburg
  • Westgate Resort Tennessee
  • Westgate Smokey Mountain Resort
  • Westgate Smoky Mountain Gatlinburg
  • Westgate Smoky Mountain Hotel Gatlinburg
  • Westgate Tennessee
  • Westgate Smoky Mountain Resort Gatlinburg
  • Westgate Smoky Mountain Resort Spa
  • Smoky Mountain Westgate
  • Smoky Mountain Westgate Resort
  • Westgate Mountain Resort
  • Westgate Mountain Resort Lodge Smoky
  • Westgate Resort Smoky Mountain
  • Westgate Smoky
  • Westgate Smoky Mountain
  • Westgate Smoky Mountain Resort

Policies

Pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Children under 18 years old are not allowed in the spa without adult supervision.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Mandatory fees

You’ll be asked to pay the following charges at check in or check out:

Deposit: USD 50.00 per stay

Pet deposit: USD 100.00 per stay

  • Resort fee: USD 9.99 per accommodation, per night

Resort fee inclusions:

  • Fitness center access
  • Internet access (may be limited)
  • Phone calls (may be limited)
  • In-room safe
  • Additional inclusions

Inclusions may be listed elsewhere on the page as free or for a surcharge.

Optional extras

Breakfast is offered for an extra charge of USD 12.95 per person (approximately)

Pets are allowed for an extra charge of USD 170.00 per pet, per stay

WiFi is available in guestrooms for USD 10 per night (rates may vary)

Area shuttle service is offered for an extra charge

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

What’s around Westgate Smoky Mountain Resort & Spa, Gatlinburg

Landmarks

  • Ripley's Aquarium of the Smokies - 40 min walk
  • Herbert Holt Park - 21 min walk
  • Sweet Fanny Adams Theatre - 35 min walk
  • Cooter's Place - 37 min walk
  • Mountain Mall - 41 min walk
  • Guinness World Records Museum - 42 min walk
  • Earthquake the Ride - 43 min walk
  • World of Illusions - 44 min walk

Getting around

  • Knoxville, TN (TYS-McGhee Tyson) - 62 min drive
  • Free self parking
  • RV, bus, and truck parking
  • Area shuttle (surcharge)

Recent reviews

Good 7.2 From 433 reviews

Westgate Smoky Mountain Resort & Spa, Gatlinburg
Very Good8.0
Great resort, awful timeshare pressure
The resort was beautiful. We were really pleased with everything until we got pressured into attending their timeshare presentation. We told them off the bat that were not going to buy into it. Of course, they said "no problem, just come for 90 minutes and you will get all this free stuff". Against our better judgment we went to the stupid presentation. They used every tactic in the book to get us to buy-in, including insulting us. It was past our 90 minute commitment and when we still said no they refused to sign us out. It took us getting rude back and making a scene before they finally let us go. I loved the resort. It was gorgeous and well maintained. Mostly clean, although our blankets were dirty upon arrival but they quickly changed them out for us. The resort is in a perfect location in between Gatlinburg and Pigeon Forge and we really appreciated the transportation provided by the resort to go into town. However, I'm not sure if we will be back. That timeshare experience really left a bad taste in our mouths. Oh, and we didn't really like staring at a massive picture of Dolly Parton in our room. We ended up taking it down and hiding it in a closet. LOL
Calandria, usFamily trip
Westgate Smoky Mountain Resort & Spa, Gatlinburg
Exceptional10.0
Loved it
david, usFamily trip
Westgate Smoky Mountain Resort & Spa, Gatlinburg
Poor2.0
Did not get to stay but one night
We only got to stay 1 night. The fires ran us out. The room I requested wasn't what I received . we stay here before and brought friends this time to show them how beautiful it was. Instead we got a view of the restaurant and no view of the mountain. We were basically in a hotel on the fourth level. The building we were in was at the bottom of the mountain. I am in no way pleased. I would also like a refund for the days I was not able to stay. Since we left prior to the check in our on Monday Kama I should be reimbursed for Monday Tuesday and Wednesday.
Vivian, usFamily trip
Westgate Smoky Mountain Resort & Spa, Gatlinburg
Good6.0
Overall nice place to go
The grounds and staff were lovely but the villa could have used some attention. Microwave was missing the plastic under the glass to keep the plate from wobbling and the bathroom floor grout at the sink needed cleaning attention(made it feel dirty).
jada, usFamily trip
Westgate Smoky Mountain Resort & Spa, Gatlinburg
Good6.0
Thanksgiving Week stay
We stayed here the week of Thanksgiving arriving the Saturday before and leaving Thanksgiving day. The Good: The room was clean, well kept, kitchen was supplied with basic cooking appliances, overall property was nice and clean, staff was friendly. Location is directly across the road from the Gatlinburg Welcome center which is also a trolley stop for the Gatlinburg and Pigeon Forge Trolleys.There is also a Gatlinburg Trolley Stop on the property. They have a shuttle that goes around the property that will pick you up at your room/building and take you to the Lodge. The bad: Check in was slow but they were a little busy when we arrived. Wife picked this property specifically for the indoor pool/water park only to find out they charge $20 a day even if your a guest. Walls seem to be thin, no sound deadening, conversations and kids screaming was easily heard. They advertise free WIFI but our room didn't have it. TV didn't have a very good picture, looked like we was watching TV with rabbit ears in the 80s even though it was Direct TV. Only room heat is a gas fire place on a timer(max 1 hour), Temp got down in the low 20s a couple nights and the room got chilly in the early morning hours, which wasn't a huge problem but I can see the rooms getting very cold in the middle of winter. We ate at the restaurant one night, Wasn't great but not horrible. Had supper delivered on night which nice, again not spectacular but not horrible.
Steven, usRomance trip

See all reviews

Westgate Smoky Mountain Resort & Spa, Gatlinburg

Is the description of this hotel not correct? Tell us