All hotels in Gatlinburg, Tennessee, United States of America
1 room, 2 adults
You can collect Hotels.com® Rewards nights here

Westgate Smoky Mountain Resort & Spa, Gatlinburg

3.5 stars
915 Westgate Resort RoadGatlinburgTN37738United States of America, ‏800-491-6126
Best Price GuaranteeBest Price Guarantee on hotel bookings. If you find a better price on exactly the same stay, we’ll either match it or give you a coupon. Click below for details.
Good3.7 / 5
Location
Location is ok
Value for money
Poor value for money
1006See all 1,006 Hotels.com reviews
From 2,727 reviewsTripAdvisor Traveller Rating

Westgate Smoky Mountain Resort & Spa, Gatlinburg

Hotel Info: 866-539-8117

from $119
  • Deluxe Villa, 1 Bedroom (Full beds)
  • Villa, 1 Bedroom
  • Room (Resort Select)
  • Suite (Villa)
  • Villa, 2 Bedrooms
  • Deluxe Villa, 1 Bedroom (King)
  • One Bedroom Grand Villa
  • Villa (Westgate Resort Select)

At a glance

Key facts

Hotel size

  • This hotel has 765 rooms
  • This hotel is arranged over 4 floors

Arriving/leaving

  • Check-in time starts at 4 PM
  • Check-out time is 10 AM
  • Express check-in/out

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others

Pets

  • Pets allowed (dogs and cats only) *

  • Restrictions apply *

  • 1 per room (up to 60 lb)

Internet

  • WiFi in rooms *

Transportation

Parking

  • Free self parking

  • RV/bus/truck parking

Offsite

  • Area shuttle *

Other information

  • Smoke-free property

Also known as

  • Smoky Mountain Resort Westgate
  • Westgate Smoky Resort
  • Gatlinburg Westgate
  • Westgate Resort Gatlinburg
  • Westgate Resort Tennessee
  • Westgate Smokey Mountain Resort
  • Westgate Smoky Mountain Gatlinburg
  • Westgate Smoky Mountain Hotel Gatlinburg
  • Westgate Tennessee
  • Westgate Smoky Mountain Resort Gatlinburg
  • Smoky Mountain Westgate
  • Smoky Mountain Westgate Resort
  • Westgate Mountain Resort
  • Westgate Mountain Resort Lodge Smoky
  • Westgate Resort Smoky Mountain
  • Westgate Smoky
  • Westgate Smoky Mountain
  • Westgate Smoky Mountain Resort

Policies

Pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Children under 18 years old are not allowed in the spa without adult supervision.

Mandatory fees

You’ll be asked to pay the following charges at check in or check out:

Pet deposit: USD 100.00 per stay

  • Resort fee: USD 9.95 per accommodation, per night

Resort fee inclusions:

  • Fitness center access
  • Internet access (may be limited)
  • Phone calls (may be limited)
  • In-room safe
  • Additional inclusions

Inclusions may be listed elsewhere on the page as free or for a surcharge.

Optional extras

Breakfast is offered for an extra charge of USD 12.95 per person (approximately)

Pets are allowed for an extra charge of USD 170.00 per pet, per stay

WiFi is available in guestrooms for USD 10 per night (rates may vary)

Area shuttle service is offered for an extra charge

In the hotel

Food and drink
  • Breakfast (surcharge)
  • Restaurant
  • Bar/lounge
  • Snack bar/deli
  • Room service (during limited hours)
  • Barbeque grills
Things to do
  • Number of outdoor pools - 2
  • Indoor pool
  • Fitness facilities
  • Full-service spa
  • Spa treatment room(s)
  • Water park access (surcharge)
  • Children's pool
  • Number of spa tubs - 4
  • Waterslide
  • Sauna
  • Lazy river
  • Arcade/game room
  • Billiards or pool table
Working away
  • 24-hour business center
  • Conference space size (feet) - 1008
  • Conference space size (meters) - 91
  • One meeting room
Services
  • 24-hour front desk
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Luggage storage
  • Wedding services
  • Multilingual staff
Facilities
  • Elevator/lift
  • ATM/banking
  • Picnic area
  • Fireplace in lobby
  • Television in common areas

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
Freshen up
  • Hair dryer
Be entertained
  • Premium TV channels
  • DVD player
Stay connected
  • Desk
  • WiFi (surcharge)
  • Phone
Food and drink
  • Refrigerator
  • Microwave
  • Cookware, dishware, and utensils
More
  • In-room safe
  • Access via exterior corridors

Special features

Spa

Serenity Spa by Westgate has 4 treatment rooms. Services include deep-tissue massages, hot stone massages, Swedish massages, and massages. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna.

Children under 18 years old are not allowed in the spa without adult supervision.

Dining

Westgate Smokehouse Grill - This family restaurant specializes in American cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Recreation

On Site

  • Fitness facilities
  • Sauna
  • Fitness classes on site
  • Playground on site
  • Water park access (surcharge)

Nearby

  • Bicycle rentals nearby
  • Golf lessons available nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Mountain biking nearby
  • Rafting nearby
  • Ski lessons available nearby
  • Ski equipment rental shops nearby
  • Snowboarding nearby

Westgate Smoky Mountain Resort & Spa, Gatlinburg’s small print

Also known as

  • Smoky Mountain Resort Westgate
  • Westgate Smoky Resort
  • Gatlinburg Westgate
  • Westgate Resort Gatlinburg
  • Westgate Resort Tennessee
  • Westgate Smokey Mountain Resort
  • Westgate Smoky Mountain Gatlinburg
  • Westgate Smoky Mountain Hotel Gatlinburg
  • Westgate Tennessee
  • Westgate Smoky Mountain Resort Gatlinburg
  • Smoky Mountain Westgate
  • Smoky Mountain Westgate Resort
  • Westgate Mountain Resort
  • Westgate Mountain Resort Lodge Smoky
  • Westgate Resort Smoky Mountain
  • Westgate Smoky
  • Westgate Smoky Mountain
  • Westgate Smoky Mountain Resort

Policies

Pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Children under 18 years old are not allowed in the spa without adult supervision.

Mandatory fees

You’ll be asked to pay the following charges at check in or check out:

Pet deposit: USD 100.00 per stay

  • Resort fee: USD 9.95 per accommodation, per night

Resort fee inclusions:

  • Fitness center access
  • Internet access (may be limited)
  • Phone calls (may be limited)
  • In-room safe
  • Additional inclusions

Inclusions may be listed elsewhere on the page as free or for a surcharge.

Optional extras

Breakfast is offered for an extra charge of USD 12.95 per person (approximately)

Pets are allowed for an extra charge of USD 170.00 per pet, per stay

WiFi is available in guestrooms for USD 10 per night (rates may vary)

Area shuttle service is offered for an extra charge

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Good 3.7 /5 from 1006 reviews

Westgate Smoky Mountain Resort & Spa, Gatlinburg
Excellent4.0 / 5
Loved my mountain view balcony in the morning mist..., it was serene !
1 night family trip
Westgate Smoky Mountain Resort & Spa, Gatlinburg
Outstanding5.0 / 5
Smoky Mountains Finest
My wife and I were treated extremely well and we had a blast at the resort. Restaurant and bar was amazing. Staff was extremely courteous. There is something for everyone at this place(swimming, water park, arcade, restaurant and bar). Can't wait to stay again.
3 night romance trip
Westgate Smoky Mountain Resort & Spa, Gatlinburg
Fair2.0 / 5
never returning here
Day 1: We were placed w/ an escort to our rm. Then he stood around expecting a tip for turning on our ice maker & carrying a toddler bag upstairs. I was disappointed about waterpark tix not being included although it states on the website that it is an amenity to the resort. At check-in we're informed that "for 90 min of our time" we can get waterpark tix & a coupon for food at the restaurant. Although there was a coffee maker in the room, no complimentary coffee packs. You can hear every step upstairs makes. I was up the first night listening to chair slide everywhere & was woken up by stomps. We couldnt even enjoy the spa tub in our room. Ran out of hot water before it filled up. Day 2: This timeshare thing takes 4 hrs of our time, not 90 min. Meanwhile, my 3 year old is breaking out in a rash during the presentation & I am drawing attention to it, but the salesman kept saying "we are almost done." Not too happy about that. We did get a voucher for food at on on site restaurant which was horrible and gross! Tasted like it was seasoned w/ liquid smoke. I also noticed this day that our blanket was stained with red & blood; the blanket was in between two flat sheets & was disgustingly stained. Day 3: Departure day. We are sitting out on our balcony enjoying a cup of coffee & the people across the lot are hollering racial slurs. I was furious to have to hear these racist words come out of his mouth & to have my children hear it too.
2 night family trip
Westgate Smoky Mountain Resort & Spa, Gatlinburg
Poor1.0 / 5
Please stay away
Stay away from Westgate resort. Waste of time. 3 - night stay review. 1) 1 hour wait time for check-in. 2) After check-in listen to their sales pitch. 3) No parking. 4) Paid Wi-Fi slower than hotspot through my PHONE
1 night family trip
Westgate Smoky Mountain Resort & Spa, Gatlinburg
Fair2.0 / 5
Watch out for hidden fees!!!!!!!!
Great resort, away from the hustle and bustle of Pigeon Forge and Gatlinberg. Were suprised upon arrival to be assessed a pet fee of $170, when my hotel rate was $185. NOt sure how this fee is justified (no, your pet does not get their own room). Just something to be aware of as the seemingly $185 hotel room turned into a $355 night hotel room. Also, the heavily advertised indoor pool/ water park is not included in your stay. YOu must pay $19 a person for this. Definitely a little deceptive as you must read the small print to uncover these fees. Make sure you read so you know what you are in for from a financial commitment.
1 night family trip

See all reviews

Westgate Smoky Mountain Resort & Spa, Gatlinburg

Is the description of this hotel not correct? Tell us