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Imperial Hotel and Suites, Niagara Falls

3 stars
5851 Victoria AveNiagara FallsONL2G3L6Canada, ‏‎800-491-6126
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Good3.1 / 5
Location
Great location
Service
Fantastic service
Cleanliness
Dirty
WiFi
Bad internet service
2317See all 2,317 Hotels.com reviews
From 570 reviewsTripAdvisor Traveller Rating

Imperial Hotel and Suites, Niagara Falls

Hotel Info: 866-539-8117

from $107
  • Jetted Tub Riverview Suite (No pets allowed)
  • Junior Suite, 2 Double Beds
  • Junior Suite, 1 King Bed
  • Family Suite (No pets allowed)
  • Junior Suite

At a glance

Key facts

Hotel size

  • This hotel has 104 rooms
  • This hotel is arranged over 10 floors

Arriving/leaving

  • Check-in time starts at 4 PM
  • Check-out time is 11 AM

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others

Children

  • Up to 4 children (15 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets allowed (dogs only) *

  • Specific rooms only, restrictions apply *

  • 1 per room (up to 70 lb)

Extra people

  • Roll-away beds available, charges may apply*

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Parking

  • Self parking *

Also known as

  • Imperial Hotel Niagara Falls
  • Imperial Niagara Falls
  • Imperial Hotel And Suites

Policies

This property allows pets in "Junior Suite, 1 King Bed" and the "Junior Suite, 2 Double Beds" only. For more details, please contact the office using the information on the reservation confirmation received after booking.

Pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Optional extras

Self parking costs CAD 12 per night

Breakfast costs between CAD 6 and CAD 15 per person (approximately)

Pets are allowed for an extra charge of CAD 25 per pet, per day

In the hotel

Food and drink
  • Breakfast (surcharge)
  • Restaurant
  • Bar/lounge
Things to do
  • Indoor pool
  • Fitness facilities
  • Bicycle rentals nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Arcade/game room
Working away
  • One meeting room
Services
  • Laundry facilities
  • Multilingual staff
Facilities
  • Elevator/lift
  • ATM/banking
  • Television in common areas
Accessibility
  • Accessible bathroom
  • In-room accessibility

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board
Sleep well
  • Sofa bed
  • Pillowtop mattress
Things to enjoy
  • Separate sitting area
Freshen up
  • Free toiletries
  • Hair dryer
Be entertained
  • Satellite TV channels
Stay connected
  • Free WiFi
  • Free local calls
Food and drink
  • Refrigerator
  • Microwave
More
  • Daily housekeeping
  • In-room safe

Imperial Hotel and Suites, Niagara Falls’s small print

Also known as

  • Imperial Hotel Niagara Falls
  • Imperial Niagara Falls
  • Imperial Hotel And Suites

Policies

This property allows pets in "Junior Suite, 1 King Bed" and the "Junior Suite, 2 Double Beds" only. For more details, please contact the office using the information on the reservation confirmation received after booking.

Pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Optional extras

Self parking costs CAD 12 per night

Breakfast costs between CAD 6 and CAD 15 per person (approximately)

Pets are allowed for an extra charge of CAD 25 per pet, per day

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Good 3.1 /5 from 2317 reviews

Imperial Hotel and Suites, Niagara Falls
Poor1.0 / 5
Horrible hotel!!!
This was the most disgusting hotel I have ever stayed in. The room smelled like urine. We complained and they cleaned the floor. This only helped for about an hour. I wore flip flops because I didn't want to step on the carpet. There was leftover food on the floor from the people before us. There was leftover soap residue in the shower. It was just gross. I would not recommend this hotel to anyone!!!
3 night family trip
Imperial Hotel and Suites, Niagara Falls
Poor1.0 / 5
Don't book by how they name sounds
This is the worst hotel experience of my life, the hotel was filthy, the smell of tobacco was really really bad, even though this was a non-smoking room. I asked them to move me they said they had no other rooms available. I asked them to clean the room, the smell was covered by the chemical they used for one hour and them it came back again. I asked them to change the bed sheets, they did but it was no help. sleeping on the street would have been much better. I cancelled the rest of my stay and moved to another hotel. This hotel should be illegal to operate in this condition.
2 night family trip
Imperial Hotel and Suites, Niagara Falls
Good3.0 / 5
Close to all activity and walking distance
2 night family trip
Imperial Hotel and Suites, Niagara Falls
Poor1.0 / 5
The Worst Hotel
Disgusting! Bed skirts nasty and stained also bed sheets. Ceiling stains from water damage. Bathrooms were dirty and hair in the tub. Had to buy Lysol and Clorox wipes to sanitize the whole room. Very old school and retro. Major upgrades needed. WIFI sucks!
1 night family trip
Imperial Hotel and Suites, Niagara Falls
Good3.0 / 5
So so if you stay bee ready to question to the front desk for each little thing you need
3 night family trip

See all reviews

Imperial Hotel and Suites, Niagara Falls

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