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Grand Royal Lagoon

Photo gallery for Grand Royal Lagoon

Outdoor pool
Outdoor pool
Outdoor pool
Standard Room, Pool View ( subject to availability) | In-room safe, desk, blackout curtains, iron/ironing board
Standard Room, Pool View ( subject to availability) | In-room safe, desk, blackout curtains, iron/ironing board

Overview of Grand Royal Lagoon

Grand Royal Lagoon

2.5-star property
Lakefront hotel with outdoor pool, near La Isla Shopping Mall

7.0/10 Good

738 verified Hotels.com guest reviews

Popular amenities

  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Air conditioning
  • Refrigerator
Map
Calle Quetzal No 8-a, Cancun, QROO, 77500

Room options

About this area

What's nearby

  • In Zona Hotelera
  • Cancun Convention Center - 4 min drive
  • Tortuga Beach - 6 min drive
  • Langosta Beach - 7 min drive
  • La Isla Shopping Mall - 9 min drive
  • Turtle Beach - 11 min drive
  • Puerto Cancun Marina Town Center - 13 min drive
  • Iberostar Cancun Golf Course - 13 min drive
  • Plaza Las Americas - 16 min drive
  • Delfines Beach - 13 min drive
  • Ultramar Ferry Puerto Juárez - 21 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 25 min drive
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)

Restaurants

  • El Caribeño - 8 min walk
  • Dag Dag - 12 min walk
  • Marinero's - 17 min walk
  • Limoncello - 4 min drive
  • Lorenzillo's - 4 min drive

About this property

Grand Royal Lagoon

Putting you within a 10-minute drive of La Isla Shopping Mall, Grand Royal Lagoon features an airport shuttle and a marina. After having fun at the outdoor pool, you can grab a bite to eat at the restaurant. Other highlights include a terrace and a garden. Fellow travellers like the WiFi and location.

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
The property is disinfected using an electrostatic spray
Sheets and towels are washed at 60°C or hotter
Guest accommodation is sealed after cleaning
Follows the regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows the industry cleaning and disinfection practices of COVID-19 Guidelines (CDC)

Social distancing

Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks are required at the property
Hand sanitiser provided
This information is provided by our partners.

At a glance

Hotel size

  • 34 rooms
  • Arranged over 3 floors

Arriving/Leaving

  • Check-in time from 3 PM until 6:00 PM
  • Express check-in/out available
  • Minimum check-in age – 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18
  • Minimum Spring Break check-in age is 18
  • Local laws may restrict unmarried guests from sharing a room

Children

  • Children (11 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
  • Babysitting*

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking
  • Free on-site extended parking

Transfers

  • Airport shuttle*

Off-site

  • Area shuttle*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Restaurant
  • Room service

Travelling with children

  • Children stay for free (see details)
  • Babysitting (surcharge)

What to do

  • Personal watercraft (motorised)
  • Beach nearby
  • Ecotours nearby
  • Golf lessons nearby
  • Hiking/biking trails nearby
  • Parasailing nearby
  • Surfing/body boarding nearby
  • Scooter/moped hire nearby

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • Multilingual staff
  • Porter/bellhop

Facilities

  • 4 buildings/towers
  • Garden
  • Terrace
  • Television in common areas
  • An outdoor pool
  • Marina

Accessibility

  • Wheelchair-accessible
  • Accessible bathroom (selected rooms)
  • In-room accessibility (selected rooms)
  • Roll-in shower (selected rooms)
  • Upper floors accessible by stairs only

Languages

  • English
  • Spanish

Room amenities

Be entertained

  • Flat-screen television
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Iron/ironing board

Sleep well

  • Blackout curtains
  • Turndown service
  • Free cot/infant bed

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hairdryer (on request)

Stay connected

  • Desk
  • Free WiFi

Food and drink

  • Fridge (on request)

More

  • Daily housekeeping
  • In-room safe
  • Access via exterior corridors

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge
  • Local area shuttle service is offered for an extra charge
  • Late checkout can be arranged for an extra charge of MXN 450 (subject to availability)

Children & extra beds

  • Babysitting is available for an extra charge

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

The property is cleaned and disinfected with electrostatic spray; disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guest room doors are sealed after cleaning.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; masks are required in public areas.

Each guestroom is kept vacant for a minimum of 48 hours between bookings, and can be accessed from outside the building via exterior corridors.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico) guidelines.

This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (CDC).

Policies

Only registered guests are allowed in the guestrooms.

This property does not have lifts.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards and debit cards. Cash is not accepted.

Also known as

Grand Royal Lagoon Hotel Cancun
Grand Royal Lagoon Hotel
Grand Royal Lagoon Cancun
Grand Royal Lagoon
Grand Royal Lagoon Hotel
Grand Royal Lagoon Cancun
Grand Royal Lagoon Hotel Cancun

Frequently asked questions

Does Grand Royal Lagoon offer free cancellation for a full refund?
Yes, Grand Royal Lagoon does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Grand Royal Lagoon?
As of 31 January 2023, prices found for a 1-night stay for 2 adults at Grand Royal Lagoon on 1 February 2023 start from €53, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Grand Royal Lagoon?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Grand Royal Lagoon?
Yes, there's an outdoor pool.
Are pets allowed at Grand Royal Lagoon?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Grand Royal Lagoon?
Yes, there's free self and extended parking.
Is an airport shuttle service offered by Grand Royal Lagoon?
Yes, an airport shuttle is available.
What are the check-in and check-out times at Grand Royal Lagoon?
You can check in from 3 PM - 6:00 PM. Check-out time is noon. Late check-out is available for a charge of MXN 450 (subject to availability). Express check-in and check-out are available.
Is there an on-site casino at Grand Royal Lagoon?
No, this hotel doesn't have a casino, but PlayCity Casino (9-min drive) and Royal Yak Casino and Sports Book (10-min drive) are both nearby.
What is there to do at Grand Royal Lagoon and nearby?
Have fun with activities such as hiking, parasailing and rafting, and practise your swing at the nearby golf course. Additional recreation nearby includes ecotours. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include a garden.
Are there restaurants at or near Grand Royal Lagoon?
Yes, there's an on-site restaurant. Nearby restaurants include El Caribeño (8-min walk), Dag Dag (12-min walk) and Maria Marie (2.1 mi).
What's the area around Grand Royal Lagoon like?
Grand Royal Lagoon is a short 19-minute walk from Cancun Convention Center and 8 minutes' walk from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. Travellers say that this hotel is in a good location.

Reviews

7.0

Good

7.5/10

Cleanliness

7.2/10

Staff & service

7.1/10

Amenities

6.5/10

Property conditions & facilities

7.1/10

Eco-friendliness

Reviews

2/10 Poor

The lady lied to us saying Cancun had a mandatory mask use and wouldn't let us come in without a mask. Which we found out was a lie afterwards. They had no water to drink no shampoo no soap nothing extra because they were scared to get sick. We were not sick. Could be a very nice place to stay.
Francis, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Good budget hotel
Hotel is fine if your looking to travel on a budget. Its close to hotel zone.rooms are clean but dated.there is no restaurant but there are lots of places real close great place to stay if you just want a hotel with no frills.
james, 8-night trip
Verified Hotels.com guest review

10/10 Exceptional

Great hotel - wonderful location - just a short walk to the beach, restaurants, stores, etc. My room was very clean and well sized and had everything I needed. All of the staff were polite and kind. I would highly recommend for one looking for a reasonably priced accommodation in the Cancun hotel zone
David Aaron Lichtenstein, 8-night trip
Verified Expedia guest review

4/10 Fair

Dirty. Wads of hair on stairs. In shower. Horrible house cleaning
Aaron, 1-night business trip
Verified Expedia guest review

6/10 Good

The staff was good but to our standards it was not where we would normally stay.. we bought cleaning supplies to clean the r room. Beds hard everything is outdated. But if you're not gonna spend time in the room and just sleep on a budget then this is your place.
TRACEY, 5-night trip
Verified Hotels.com guest review

6/10 Good

There is some holes in the building and there is animals that go through them. When we stayed there was a small lizard that came in are room. There were bugs in the room as well. They also charge you commission when you get there even after you already paid for everything online and they only take cash for it with no receipt which makes me think they made that part up.
Lance, 5-night family trip
Verified Expedia guest review

10/10 Exceptional

Restauración
Raúl Antonio, 6-night family trip
Verified Expedia guest review

2/10 Poor

The lady at the front was very rude. Did not greet us. The room is fine if you just need place to sleep. Nothing grand. But the front desk lady really needs some customer service training!
MIlagros, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

A nice property that let's you enjoy a good nights rest. Convenient and easy to access transportation and the HZ.
Stephen, 4-night trip
Verified Expedia guest review

6/10 Good

The pictures on the website do not reflect the actual conditions of the hotel. If you’re going to be exploring and sight seeing & if you’re not going to spend time in the hotel, it’s ok but if you’re planning to spend most of the time holed in, just look for alternatives. There’s no personal treatment by the check in clerk- not really rude but not friendly either.
Patricia, 7-night trip with friends
Verified Expedia guest review