I love the location, it is fantastic area. They gave me a room that didn't have WiFi, I troubleshoot with techsupport on the phone, when we couldn't get connect The Tech guy told he would call front desk to try something else and then call me back within 10 minutes. He never called me back and never called the Front Desk
Also, one night I took a shower around 11pm, when I went to use the blow-dryer, it was not working. The front desk told me they would send me a hair dryer within 10 minutes, but they never did. When I called the front desk to inquire it around Midnight, they would not answer the phone. One time I left the phone ring for 13 minutes, and a person from the hotel next door ended picking up the phone, and he told me that he would let the manager know that my hotel front desk were not picking up the phone even though the lobby was empty.
I also encountered the bath tub full of ants( I have pictures) they were coming from a hole between the wall tiles. The gym machines had all the upholstery ripped and dirty( I have pictures of it)