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Pan Pacific Hanoi, Hanoi

5 stars5 stars
1 Thanh Nien Road, Ba Dinh DistrictHanoiVietnam
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Excellent4.3 / 5
Room
Great room
Location
Great location
Bar and Beverages
Bar is awesome
Breakfast
Tasty breakfast
232See all 232 Hotels.com reviews
From 1,610 reviewsTripAdvisor Traveller Rating

Pan Pacific Hanoi, Hanoi

from $116
  • Premier Room Lake View, 1 King Bed
  • Luxury Room, 2 Single Beds
  • Studio (1 King Bed & Free airport pick up)
  • Deluxe Room, 2 Twin Bed
  • Club Room, 1 King Bed (Free airport pick-up)
  • Deluxe Room, 1 King Bed
  • Luxury Room, 1 Queen Bed, Lake View
  • Luxury Room (Twin Bed)
  • Studio Suite
  • Pacific Club Room
  • Premier Lakeview Room
  • Deluxe King room
  • Luxury Room
  • Luxury Room, 1 King Bed
  • Club Room, 1 King Bed, Business Lounge Access (Club)
  • Deluxe Twin room

At a glance

Key facts

Hotel size

  • This hotel has 273 rooms
  • This hotel is arranged over 20 floors

Arriving/leaving

  • Check-in time starts at 2 PM
  • Check-out time is noon
  • Express check-out
Airport shuttle service is available on request. Contact the property in advance to make arrangements.

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

Travelling with others

Children

  • One child (11 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding

  • Babysitting/childcare *

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi and wired Internet access in public areas

  • Free WiFi and wired Internet access in rooms

Transportation

Transfers

  • Airport shuttle (available on request) *

Parking

  • Free valet parking

Also known as

  • Sofitel Hanoi Plaza
  • Sofitel Hotel Hanoi Plaza
  • Pan Pacific Hanoi Hotel
  • Accor Plaza Hanoi
  • Hanoi Sofitel
  • Sofitel Hanoi
  • Sofitel Plaza Hanoi Hotel Hanoi
  • Sofitel Plaza Hanoi Hotel

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

For transfers, guests must contact the property 72 hours prior to arrival prior to arrival at the number on the booking confirmation.

Optional extras

Rollaway beds are available for USD 57.75 per night

Buffet breakfast is offered for an extra charge of USD 23.10 per person (approximately)

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge of USD 75 per vehicle (one way)

In the hotel

Food and drink
  • Buffet breakfast daily (surcharge)
  • 2 restaurants
  • 2 bars/lounges
  • Coffee shop/café
  • Snack bar/deli
  • Poolside bar
  • 24-hour room service
Things to do
  • Indoor pool
  • Health club
  • Full-service spa
  • Spa treatment room(s)
  • Number of spa tubs - 2
  • Steam room
  • Sauna
Working away
  • Business center
  • Number of meeting rooms - 9
  • Meeting rooms 9
  • Conference center
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
Facilities
  • Number of buildings/towers - 1
  • Year Built 1998
  • Elevator/lift
  • ATM/banking
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Rooftop terrace
  • Library

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Minibar
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Turndown service
  • Sofa bed
Freshen up
  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer
Be entertained
  • LCD TV
  • Satellite TV channels
Stay connected
  • Desk
  • Free newspaper
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

Guests can pamper themselves with a trip to the onsite spa, which has 5 treatment rooms. Services include massages, facials, and body treatments. The spa is equipped with a sauna and a spa tub.

The spa is open daily.

Dining

Brasserie Westlake - This restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. Open daily.

Ming - This restaurant specializes in Chinese cuisine and serves lunch and dinner. Open daily.

Song Hong Bar - This lobby lounge specializes in international cuisine and serves lunch and light fare. Open daily.

Summit Lounge - This rooftop bar specializes in international cuisine. Open daily.

Pan Pacific Hanoi, Hanoi’s small print

Also known as

  • Sofitel Hanoi Plaza
  • Sofitel Hotel Hanoi Plaza
  • Pan Pacific Hanoi Hotel
  • Accor Plaza Hanoi
  • Hanoi Sofitel
  • Sofitel Hanoi
  • Sofitel Plaza Hanoi Hotel Hanoi
  • Sofitel Plaza Hanoi Hotel

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

For transfers, guests must contact the property 72 hours prior to arrival prior to arrival at the number on the booking confirmation.

Optional extras

Rollaway beds are available for USD 57.75 per night

Buffet breakfast is offered for an extra charge of USD 23.10 per person (approximately)

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge of USD 75 per vehicle (one way)

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Excellent 4.3 /5 from 232 reviews

Pan Pacific Hanoi, Hanoi
Outstanding5.0 / 5
Sofitel excellence in Hanoi
Excellent hotel. Helpful staff. Very nice rooftop bar. Sofitel hotels have a kind of "feel at home" feeling.
2 night trip
Pan Pacific Hanoi, Hanoi
Excellent4.0 / 5
Fair... The DOOR OPENER NEVER WORK. GOT LOCK OUT 4 TIMES
2 night business trip
Pan Pacific Hanoi, Hanoi
Outstanding5.0 / 5
A touch of grandeur
A well managed hotel with a touch of grandeur. The staff are always helpful and warm.
3 night trip
Pan Pacific Hanoi, Hanoi
Outstanding5.0 / 5
Great stay
Good location, excellent service
2 night trip with friends
Pan Pacific Hanoi, Hanoi
Fair2.0 / 5
smells like mildew and smoke
Old and dated. The whole place smells like smoke and mildew. The view is nice but it is humid and musty in halls and rooms.
Family trip

See all reviews

Pan Pacific Hanoi, Hanoi

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