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Pan Pacific Hanoi, Hanoi

5-star5 stars
Great for familiesThis property has good facilities for families.
1 Thanh Nien Road, Ba Dinh District, Hanoi, Vietnam

Luxury hotel with spa, near Ho Chi Minh Mausoleum
  • Free WiFi and free parking
  • Collect nightsYou can collect® Rewards nights here
From 2,217 reviews. TripAdvisor Traveler Rating.

TripAdvisor Traveller Rating

Bar is awesome
Tasty breakfast
Great location
Great room

Pan Pacific Hanoi, Hanoi

from $96
  • Deluxe Room, 1 King Bed
  • Studio Suite, 1 King Bed
  • Premier Room Lake View, 1 King Bed
  • Club Room, 1 King Bed
  • Deluxe Room, 2 Twin Beds
  • Two Bedroom Premier Serviced Suites
  • One Bedroom Executive Serviced Suites
  • Two Bedroom Executive Serviced Suites
  • Pacific Club, 2 Twin Beds
  • Premier Suite
  • Executive Suite

What’s around Pan Pacific Hanoi, Hanoi


  • In Ba Dinh
  • Ho Chi Minh Mausoleum - 21 min walk
  • Hanoi Old City Gate - 27 min walk
  • Temple of Literature - 33 min walk
  • Hoan Kiem Lake - 34 min walk
  • Thang Long Water Puppet Theatre - 36 min walk
  • Dong Xuan Market - 24 min walk
  • Imperial Citadel of Thang Long - 25 min walk

Getting around

  • Hanoi (HAN-Noi Bai Intl.) - 20 min drive
  • Hanoi Long Bien Station - 23 min walk
  • Hanoi Railway Station - 4 min drive
  • Hanoi Gia Lam Station - 6 min drive
  • Airport shuttle (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 273 rooms
  • This hotel is arranged over 20 floors


  • Check-in time starts at 2 PM
  • Check-out time is noon
  • Express check-out
24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to make arrangements.

Required at check-in

  • Credit card or cash deposit required

  • Government-issued photo ID required

Travelling with others


  • One child (11 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding

  • Babysitting/childcare *


  • No pets or service animals allowed


  • Free WiFi and wired Internet access in public areas

  • Free WiFi and wired Internet access in rooms



  • Airport shuttle (available 24 hours) *


  • Free valet parking

Payment types at the property

* See small print for additional details or extra charges

In the hotel

Taking the kids?
  • Supervised childcare/activities (surcharge)
Food and drink
  • Buffet breakfast daily (surcharge)
  • 2 restaurants
  • 2 bars/lounges
  • Coffee shop/café
  • Snack bar/deli
  • 24-hour room service
Things to do
  • Indoor pool
  • 24-hour fitness facilities
  • Full-service spa
  • Spa treatment room(s)
Working away
  • Number of meeting rooms - 6
  • Conference space
  • Conference space size (feet) - 13143
  • Conference space size (meters) - 1221
  • Conference center
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Number of buildings/towers - 1
  • Year Built - 1998
  • Elevator
  • ATM/banking
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Rooftop terrace
  • Library
  • Disabled parking
  • Wheelchair accessible path of travel
  • Roll-in shower

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Bathrobes
  • Slippers
Sleep well
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Turndown service
Freshen up
  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer
Be entertained
  • Flat-screen TV
  • Cable TV channels
Stay connected
  • Desk
  • Free newspaper
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features


Guests can pamper themselves with a trip to the onsite spa, which has 5 treatment rooms. Services include facials and body treatments. The spa is equipped with a sauna and a spa tub.

The spa is open daily.


Pacifica - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Ming - This restaurant specializes in Chinese cuisine and serves lunch and dinner. Open daily.

Song Hong Bar - This lobby lounge specializes in international cuisine and serves lunch and light fare. Open daily.

Summit Lounge - This rooftop bar specializes in international cuisine. Open daily.

Pan Pacific Hanoi, Hanoi’s small print

Also known as

  • Sofitel Hanoi Plaza
  • Pan Pacific Hanoi Hanoi
  • Pan Pacific Hanoi Hotel Hanoi
  • Sofitel Hotel Hanoi Plaza
  • Pan Pacific Hanoi Hotel
  • Accor Plaza Hanoi
  • Hanoi Sofitel
  • Sofitel Hanoi
  • Sofitel Plaza Hanoi Hotel Hanoi
  • Sofitel Plaza Hanoi Hotel
  • Pan Pacific Hanoi Hotel


The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

For transfers, guests must contact the property 72 hours prior to arrival at the number on the booking confirmation.

Optional extras

Rollaway beds are available for USD 50.0 per night

Buffet breakfast is offered for an extra charge of USD 20 for adults and USD 10 for children (approximately)

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge of USD 75 per vehicle (one way)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

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Recent reviews

Fabulous 8.8 From 338 reviews

Exceptional 10.0
what an amazing experience. everything was on the spot from the check-in to check-out. special thanks to Mr. Andrew Kim, the general manager and Vivian&Bao who welcomed us with a special performance and room set up for my parents. They werr exceptional during the entire 3 day stay at Pan Pacific. A lot of staff were fluent in English and Korean. Tien was also exceptionally helpful. Hotel rooms and amenities, breakfast selections, and lobby conditions are by far the most well maintained and luxurious compared to other 5 star hotels in Hanoi
Brett Dong Ha, usFamily trip
Good 6.0
Nice hotel, but not worth the price.
The Pan Pacific is over-rated. It's a nice enough hotel with a fancy lobby and all of the amenities. Rooms are certainly comfortable, but for the money, I recommend the O'Gallery Majestic. Better location, charming rooms, and world class service.
M L, usBusiness trip
Exceptional 10.0
Good service.
Good service from welcoming to entering the car upon leaving. Thank you for upgrading us to high floor. Staff were excellent and respectful.
Nurulhuda, usBusiness trip
Very Good 8.0
Good option by Lake in Hanoi, not far from centre
Short stay, hotel was fine, well located, near lake. Very nice breakfast buffet. Gym Area and pool is comprehensive. Rooms comfortable and quiet. Rooftop bar has great views. Would definitely come back.
Nick, us1 night business trip
Very Good 8.0
Very good!
If you do not mind spending big dollars for your comfort then this hotel is one of the best I have ever stayed. It was clean, comfortable, and the view was great! Only thing I did not like, was the housekeeping ringing my doorbell in the morning before check out. The main idea of getting a good hotel is to get some rest. I do not like to be disturbed while sleeping. I paid big bucks for my sleep!
everett, us1 night trip

Pan Pacific Hanoi, Hanoi

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