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Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive, Mazatlan

4 stars
Ave Ernesto Coppel Campana 201MazatlanSIN82110Mexico, 800-491-6126
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Excellent4.4 / 5
Wellness
Great wellness & sports facilities
Amenities
Great amenities
Food
Delicious food
Beach
Beach is not so nice
218See all 218 Hotels.com reviews
From 2,674 reviewsTripAdvisor Traveller Rating

Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive, Mazatlan

Hotel Info: 866-539-8117

from $384
  • Master Suite
  • Junior Suite
  • Penthouse

At a glance

Key facts

Hotel size

  • This hotel has 378 rooms

Arriving/leaving

  • Check-in time starts at 3 PM
  • Check-out time is 11 AM
  • Express check-in/out
Airport shuttle service is available on request. Contact the property in advance to make arrangements. Guests are required to provide name and reservation number at the resort entrance, before approaching the reception area.

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

Travelling with others

Children

  • Babysitting/childcare *

  • Children's club (ages 4 - 12) *

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

  • WiFi in rooms *

Transportation

Transfers

  • Airport shuttle (available on request) *

Parking

  • Free valet parking (limited)

Offsite

  • Free area shuttle

Other information

  • All-inclusive (taxes and gratuities included)

Also known as

  • Emerald Bay Pueblo Bonito
  • Mazatlan Emerald Bay
  • Pueblo Bonito Emerald Bay Hotel Mazatlan
  • Pueblo Bonito Emerald Bay Resort All Inclusive Mazatlan
  • Pueblo Bonito Emerald Bay Resort All Inclusive
  • Emerald Bay Resort
  • Pueblo Bonito Emerald
  • Pueblo Bonito Emerald Bay
  • Pueblo Bonito Emerald Bay Mazatlan
  • Pueblo Bonito Emerald Bay Resort
  • Pueblo Bonito Emerald Bay Resort Mazatlan
  • Pueblo Bonito Resort Emerald Bay
  • Emerald Bay Mazatlan

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Noise-free guestrooms cannot be guaranteed.

Only registered guests are allowed in the guestrooms.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

Optional extras

Breakfast is offered for an extra charge of USD 10 per person (approximately)

Children's club access is available for an extra charge

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge of USD 40 per person (roundtrip)

WiFi is available in guestrooms for USD 12 per 24-hour period (rates may vary)

In the hotel

Taking the kids?
  • Children's club (surcharge)
  • Supervised childcare/activities (surcharge)
Food and drink
  • Breakfast (surcharge)
  • 5 restaurants
  • 4 bars/lounges
  • Beach bar
  • Swim-up bar
  • Poolside bar
  • 24-hour room service
Things to do
  • On private beach
  • Free beach cabanas
  • Number of outdoor pools - 3
  • Children's pool
  • Fitness facilities
  • Outdoor tennis courts - 2
  • Full-service spa
  • Spa treatment room(s)
  • Beach sun loungers
  • Free pool cabanas
  • Tennis on site
  • Spa tub
  • Beach towels
  • Swim-up bar
  • Pool sun loungers
  • Pool umbrellas
Working away
  • Business center
  • One meeting room
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 15
  • Elevator/lift
  • ATM/banking
  • Designated smoking areas
  • Rooftop terrace
  • Garden
  • Television in common areas
Accessibility
  • Accessible bathroom
  • In-room accessibility

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Ceiling fan
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Hypo-allergenic bedding available
  • Pillow menu
  • Down comforter
  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding
  • Pillowtop mattress
Things to enjoy
  • In-room massage available
Freshen up
  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer
Be entertained
  • Pay movies
  • Premium TV channels
Stay connected
  • Desk
  • WiFi (surcharge)
  • Phone
Food and drink
  • Refrigerator
  • Microwave
  • Kitchenette
  • Stovetop
  • Cookware, dishware, and utensils
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

All inclusive

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included.
Food and beverages

  • All buffet and à la carte meals, snacks, and local beverages included
  • Meals and beverages at companion properties
  • Limited gourmet or à la carte dining

Activities and facilities/equipment
All non-motorized water sports are included.

Land activities
  • Fitness facilities
  • Tennis
  • Volleyball

Lessons/classes/games
  • Cooking
  • Dancing
  • Language

Kids' club
  • Supervised activities for children between 4 and 12 years old

Entertainment
  • Onsite entertainment and activities
  • Theme parties

Not included
  • Golf green fees
  • Premium food items
  • Minibar
  • Room service
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Wireless Internet access

Spa



The spa at Emerald Bay incorporates a luxury beauty salon, spa boutique, and spacious fitness center spread out over 16,500 square feet. A wide variety of services are available, including an exclusive Golden Suite with sauna, Jacuzzi, lounges, and massage tables. Services also offered beachside.

Dining

La Cordeliere - This beachfront fine-dining restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting). A children's menu is available.

The Bistro - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Emerald Grill - Onsite restaurant.

Sunset Grill - This poolside bistro specializes in Mexican cuisine and serves lunch and dinner.

Deli I and II - This delicatessen serves light fare only.

Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive, Mazatlan’s small print

Also known as

  • Emerald Bay Pueblo Bonito
  • Mazatlan Emerald Bay
  • Pueblo Bonito Emerald Bay Hotel Mazatlan
  • Pueblo Bonito Emerald Bay Resort All Inclusive Mazatlan
  • Pueblo Bonito Emerald Bay Resort All Inclusive
  • Emerald Bay Resort
  • Pueblo Bonito Emerald
  • Pueblo Bonito Emerald Bay
  • Pueblo Bonito Emerald Bay Mazatlan
  • Pueblo Bonito Emerald Bay Resort
  • Pueblo Bonito Emerald Bay Resort Mazatlan
  • Pueblo Bonito Resort Emerald Bay
  • Emerald Bay Mazatlan

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Noise-free guestrooms cannot be guaranteed.

Only registered guests are allowed in the guestrooms.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

Optional extras

Breakfast is offered for an extra charge of USD 10 per person (approximately)

Children's club access is available for an extra charge

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge of USD 40 per person (roundtrip)

WiFi is available in guestrooms for USD 12 per 24-hour period (rates may vary)

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Excellent 4.4 /5 from 218 reviews

Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive, Mazatlan
Outstanding5.0 / 5
Perfect place 2 relax
4 night romance trip
Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive, Mazatlan
Outstanding5.0 / 5
perfect place to relax by the sea
This was my third stay at Emerald Bay this year...all three were exceptional. This is the best all inclusive hotel in Mazatlan. Staff is excellant and bilingual.
4 night family trip
Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive, Mazatlan
Excellent4.0 / 5
long weekend getaway
This is a gorgeous resort, on beautiful grounds with giant rooms! It's really very lovely. We had the all-inclusive package and felt it was a great value. The food was great and there was a lot of variety. We even took advantage of the room service. The Bistro was closed because of a fire, but they were serving the Bistro food by the pool, which was great. The beach isn't really for swimming (it was rocky in places and had a lot of seaweed), but it was great for walking along/provided a nice backdrop/views to the resort. We took the free shuttle bus to the sister property - Pueblo Bonito Mazatlan - in order to swim at that beach, as recommended by the hotel staff. Unfortunately our first day, on only a few hours of sleep since our flight didn't arrive until after midnight and the hotel is about 40 minutes from the airport, the time share people started calling us. They told us to come to the lobby for a welcome packet. Once in the lobby (later, on our way to the beach), we were accosted by the ladies in the hotel who were trying to convince us to go to the timeshare presentation. Luckily we escaped to the beach, but watch out! Although there were some tiny ants in the bathroom, we never saw any bugs. No mosquitos - nothing! In the age of zika, this is wonderful!
4 night romance trip
Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive, Mazatlan
Outstanding5.0 / 5
THE RESORT in Mazatlan
Fantastic long weekend at my favotite Mazatlan Resort. Pueblo Bonito Emerald Bay is by far the best hotel in Mazatlan. Looking forward to going back soon.
3 night family trip
Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive, Mazatlan
Outstanding5.0 / 5
worth every dollar we spend at the hotel
Awesome we enjoyed the stay very clean rooms all inclusive well that's great we have lots of fun
4 night family trip

See all reviews

Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive, Mazatlan

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