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Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive, Mazatlan

4-star4 stars
Ave Ernesto Coppel Campana 201MazatlanSIN82110Mexico

La Florida beachfront resort with 5 restaurants, spa
  • VIPVIP properties

    VIP properties have been recognized for offering exceptional service to our customers.

  • Free WiFi in lobby and free parking
Fabulous8.8
Wellness Area
Great wellness & sports facilities
Amenities
Great amenities
Comfort
Rather comfortable
Food
Delicious food
216See all 216 Hotels.com reviews
From 3,210 reviewsTripAdvisor Traveller Rating

Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive, Mazatlan

from $563
  • Junior Suite
  • Master Suite

At a glance

Key facts

Hotel size

  • This hotel has 378 rooms

Arriving/leaving

  • Check-in time starts at 3 PM
  • Check-out time is 11 AM
  • Express check-in/out
24-hour airport shuttle service is available on request. Contact the property in advance to make arrangements. Guests are required to provide name and reservation number at the resort entrance, before approaching the reception area.

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

Travelling with others

Children

  • Babysitting/childcare *

  • Children's club (ages 4 - 12) *

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

  • WiFi in rooms *

Transportation

Transfers

  • Airport shuttle (available 24 hours) *

Parking

  • Free valet parking (limited)

Offsite

  • Free area shuttle

Other information

  • All-inclusive (taxes and gratuities included)
* See small print for additional details or extra charges

In the hotel

Taking the kids?
  • Children's club (surcharge)
  • Supervised childcare/activities (surcharge)
Food and drink
  • 5 restaurants
  • 4 bars/lounges
  • Beach bar
  • Swim-up bar
  • Poolside bar
  • 24-hour room service
Things to do
  • On private beach
  • Free beach cabanas
  • Number of outdoor pools - 3
  • Children's pool
  • Fitness facilities
  • Outdoor tennis courts - 2
  • Full-service spa
  • Spa treatment room(s)
  • Beach sun loungers
  • Free pool cabanas
  • Tennis on site
  • Spa tub
  • Beach towels
  • Swim-up bar
  • Pool sun loungers
  • Pool umbrellas
Working away
  • Business center
  • One meeting room
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 15
  • Elevator/lift
  • ATM/banking
  • Designated smoking areas
  • Rooftop terrace
  • Garden
  • Television in common areas
Accessibility
  • Accessible bathroom
  • In-room accessibility

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Ceiling fan
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Hypo-allergenic bedding available
  • Pillow menu
  • Down comforter
  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding
  • Pillowtop mattress
Things to enjoy
  • In-room massage available
Freshen up
  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer
Be entertained
  • Pay movies
  • Premium TV channels
Stay connected
  • Desk
  • WiFi (surcharge)
  • Phone
Food and drink
  • Refrigerator
  • Microwave
  • Kitchenette
  • Stovetop
  • Cookware, dishware, and utensils
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

All inclusive

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included.
Food and beverages

  • All buffet and à la carte meals, snacks, and local beverages included
  • Meals and beverages at companion properties
  • Limited gourmet or à la carte dining

Activities and facilities/equipment
All non-motorized water sports are included.

Land activities
  • Fitness facilities
  • Tennis
  • Volleyball

Lessons/classes/games
  • Cooking
  • Dancing
  • Language

Kids' club
  • Supervised activities for children between 4 and 12 years old

Entertainment
  • Onsite entertainment and activities
  • Theme parties

Not included
  • Golf green fees
  • Premium food items
  • Minibar
  • Room service
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Wireless Internet access

Spa



The spa at Emerald Bay incorporates a luxury beauty salon, spa boutique, and spacious fitness center spread out over 16,500 square feet. A wide variety of services are available, including an exclusive Golden Suite with sauna, Jacuzzi, lounges, and massage tables. Services also offered beachside.

Dining

La Cordeliere - This beachfront fine-dining restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting). A children's menu is available.

The Bistro - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Emerald Grill - Onsite restaurant.

Sunset Grill - This poolside bistro specializes in Mexican cuisine and serves lunch and dinner.

Deli I and II - This delicatessen serves light fare only.

Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive, Mazatlan’s small print

Also known as

  • Emerald Bay Pueblo Bonito
  • Mazatlan Emerald Bay
  • Pueblo Bonito Emerald Bay Hotel Mazatlan
  • Pueblo Bonito Emerald Bay Resort All Inclusive Mazatlan
  • Pueblo Bonito Emerald Bay Resort Spa All Inclusive
  • Pueblo Bonito Emerald Bay Resort Spa
  • Emerald Bay Resort
  • Pueblo Bonito Emerald
  • Pueblo Bonito Emerald Bay
  • Pueblo Bonito Emerald Bay Mazatlan
  • Pueblo Bonito Emerald Bay Resort
  • Pueblo Bonito Emerald Bay Resort Mazatlan
  • Pueblo Bonito Resort Emerald Bay
  • Emerald Bay Mazatlan

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Noise-free guestrooms cannot be guaranteed.

Only registered guests are allowed in the guestrooms.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

Optional extras

Children's club access is available for an extra charge

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge of USD 40 per person (roundtrip)

WiFi is available in guestrooms for USD 12 per 24-hour period (rates may vary)

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

What’s around Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive, Mazatlan

Landmarks

  • Mazagua Aquatic Park - 24 min walk
  • Cerritos Beach - 32 min walk
  • Witches Beach - 35 min walk
  • Mazatlan International Center - 45 min walk
  • Galerias Mazatlan - 5.7 mi / 9.1 km
  • El Cid Country Club Golf Course - 6.5 mi / 10.5 km
  • Islas de Mazatlan Ecological Reserve - 7.3 mi / 11.7 km
  • Sea Shell City Museum - 7.7 mi / 12.4 km

Getting around

  • Mazatlan, Sinaloa (MZT-General Rafael Buelna Intl.) - 32 min drive
  • Free self parking
  • Free valet parking
  • Limited parking
  • Free area shuttle
  • Airport shuttle (surcharge)

Recent reviews

Fabulous 8.8 From 216 reviews

Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive, Mazatlan
Fair4.0
Over priced and misleading
Positives: Friendly workers throughout the resort. Good medical care. Food quality at Bistro very good. Beautiful lush plants surrounding everything in resort. Beautiful view of bay from room. Negatives: A lot of money for all inclusive which still did not cover wifi, top shelf alcohol, steak dinner, room service, shuttle to get to anywhere. We felt mislead that there were 5 restaurants ( there were 2 restaurants and 3 pool shacks for snacks) My wife had a fall at the resort and did break her shoulder, medical staff reacted good but would not take us to medical clinic, we had to pay for taxi and wait for it to get there. She of course could not get around the resort to the pools or restaurants so she was forced to use room service which was a very reduced menu, and they charged us extra. This is a nice all inclusive resort, but not worth what we paid and then to find all the added costs that they do not tell you ahead of time. I talked with many people there that felt the same way and would not be returning.
Kris, us3 night trip
Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive, Mazatlan
Exceptional10.0
Amazing
Perfect!!
Ricardo, us6 night family trip
Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive, Mazatlan
Exceptional10.0
Pueblo Bonito Emerald Bay has Wonderful staff team
Emerald Bay has Wonderful staff team! So friendly and the meals ware always perfect. All restaurant servers and food was a great dinning experience. I will return next month for the Family vacation trip again. This hotel has a large size beautiful swimming pool. Located in a far of downtown and convenient location, but you can enjoy a lot beautiful and fun activity place in the HOTEL .
MASAKI, us3 night family trip
Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive, Mazatlan
Very Good8.0
Beautiful grounds, nice family resort.
Things we loved: gardens, pools, pool bar, pool grill, hotel restaurant. Food/drinks were great! Had 2 massages at the spa that were wonderful! Things that could be improved: couldn't swim in the beach-too much seaweed, (took the shuttle to the other pb resort and beach was great there), service was very slow at times-especially when checking in and out, room was very spacious but could be a little cleaner and updated some.
Sadie, us7 night family trip
Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive, Mazatlan
Exceptional10.0
Perfect place 2 relax
A Traveler, us4 night romance trip

See all reviews

Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive, Mazatlan

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