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Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive

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3 outdoor pools, free pool cabanas, pool umbrellas
Private beach, free beach cabanas, sun-loungers, beach towels
Private beach, free beach cabanas, sun-loungers, beach towels
Private beach, free beach cabanas, sun-loungers, beach towels
3 outdoor pools, free pool cabanas, pool umbrellas

Overview of Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive

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Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive

4.5 star property
Beachfront property in Mazatlán with spa, beach bar

8.6/10 Fabulous

1,001 verified Hotels.com guest reviews

Property highlights

  • Free breakfast
  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
Map
Av. Ernesto Coppel Campana 201, Mazatlán, SIN, 82110

Room options

About this area

What's nearby

  • In Cerritos
  • The Mazatlan Malecón - 28 min drive
  • Mazatlán Aquarium - 30 min drive

Getting around

  • Mazatlan, Sinaloa (MZT-General Rafael Buelna Intl.) - 44 min drive
  • Free local area shuttle
  • Airport shuttle (surcharge)

Restaurants

  • Looney Bean - 19 min walk
  • Angelo's - 11 min drive
  • La Marina Restaurant - 11 min drive
  • Cilantro's - 11 min drive
  • El Fish Market - 11 min drive

About this property

Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive

Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive offers a private beach where you can enjoy free cabanas, beach massages and volleyball, plus you'll have access to on-site snorkelling. 3 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, body wraps and aromatherapy. La Cordeliere, one of 5 restaurants, serves international cuisine and is open for breakfast, lunch and dinner. There are 4 bars/lounges and a rooftop terrace at this luxurious property, and in-room conveniences such as fridges and microwaves. The helpful staff and location get good marks from fellow travellers.

All-inclusive

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included.

Food and beverages

All buffet and à la carte meals, snacks and select beverages included
Meals and beverages at companion properties
Limited gourmet or à la carte dining

Activities and facilities/equipment

All non-motorised water sports are included.

Land activities

Fitness facilities
Tennis
Volleyball

Lessons/classes/games

Cooking
Dancing
Language

Entertainment

On-site entertainment and activities
Theme parties

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Guest accommodation is sealed after cleaning
Follows the regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows the industry cleaning and disinfection practices of Intertek Cristal (third-party expert - Global)

Social distancing

Contactless check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available through room service
Reservations are required for the use of certain on-site facilities
This information is provided by our partners.

At a glance

Hotel size

  • 378 rooms

Arriving/Leaving

  • Check-in time from 4:00 PM until 4:00 PM
  • Express check-in/out available
  • Minimum check-in age – 18
  • Check-out time is 11 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Guests will receive an email with check-in instructions prior to arrival; front desk staff will greet guests on arrival
  • Guests are required to provide name and reservation number at the resort entrance, before approaching the reception area.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Babysitting*
  • Children's club

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking
  • Free on-site valet parking
  • Wheelchair-accessible parking on site
  • On-site parking is limited

Transfers

  • Airport shuttle on request (available 24 hours a day)*

Off-site

  • Free area shuttle

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Free continental breakfast each morning 8:00 AM–11:00 AM
  • 5 restaurants
  • 4 bars/lounges
  • Beach bar
  • Poolside bar
  • Swim-up bar
  • 24-hour room service

Travelling with children

  • Children's club
  • Children's pool
  • Free local shuttle
  • Babysitting (surcharge)
  • Local/corner shop
  • Children's menu

What to do

  • On a private beach
  • Tennis
  • Yoga classes
  • Beach volleyball
  • Snorkelling
  • Shopping
  • Ecotours nearby
  • Hiking/biking trails nearby
  • Mountain biking nearby
  • Kayaking nearby
  • Scuba-diving nearby

Working away

  • Business centre
  • Meeting room
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free food/drink shopping service
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Umbrellas
  • Free beach cabanas
  • Free pool cabanas
  • Beach sunloungers
  • Beach towels
  • Pool loungers
  • Pool umbrellas

Facilities

  • 15 buildings/towers
  • ATM/banking
  • Rooftop terrace
  • Garden
  • Television in common areas
  • Piano
  • Fitness centre
  • Golf driving range on site
  • 3 outdoor pools
  • Full-service spa
  • Hot tub
  • 2 outdoor tennis courts
  • Sauna
  • Massage/treatment rooms

Accessibility

  • Lift
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking

Languages

  • English
  • Spanish

Room amenities

Be entertained

  • LED television
  • Premium satellite channels
  • Films for purchase

Home comfort

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Coffee/tea maker
  • Dressing gowns and slippers
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Pillow menu
  • Down duvet
  • Blackout curtains
  • Turndown service
  • Premium bedding
  • Pillow-top mattress
  • Free cot/infant bed

What to enjoy

  • In-room massage
  • Separate sitting area

Freshen up

  • Private bathroom
  • Shower/bath combination
  • Free toiletries
  • Hairdryer

Stay connected

  • Free WiFi
  • Phone

Food and drink

  • Fridge
  • Microwave
  • Kitchenette
  • Stovetop
  • Cookware, dishes and utensils

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Access via exterior corridors

Special features

All-inclusive

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included.

Food and beverages

All buffet and à la carte meals, snacks and select beverages included
Meals and beverages at companion properties
Limited gourmet or à la carte dining

Activities and facilities/equipment

All non-motorised water sports are included.

Land activities

Fitness facilities
Tennis
Volleyball

Lessons/classes/games

Cooking
Dancing
Language

Entertainment

On-site entertainment and activities
Theme parties

Spa

Armonia Spa has 10 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is equipped with a sauna and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Dining

La Cordeliere – This beachfront fine-dining restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Guests can enjoy al fresco dining (weather permitting). A children's menu is available.
The Bistro – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Open daily.
Emerald Grill – On-site restaurant. Open daily.
Sunset Grill – This poolside bistro specialises in Mexican cuisine and serves lunch and dinner. Open daily.
Deli I and II – This delicatessen only serves light fare. Open daily.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of USD 40 per person (roundtrip)

Children & extra beds

  • Babysitting is available for an extra charge
  • Airport shuttle service for children costs USD 40 (roundtrip)

Pool, spa, & gym (if applicable)

  • Guests under 18 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guest room doors are sealed after cleaning.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some on-site facilities.

Contactless check-out is available.

Enhanced food service safety measures are in place.

Individually wrapped food options are available through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings, and can be accessed from outside the building via exterior corridors.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico) guidelines.

This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (third-party expert - Global).

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Noise-free guestrooms cannot be guaranteed.

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing that there's a smoke detector and a security system on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards. Cash is not accepted.

Also known as

Pueblo Bonito Emerald Bay Resort All Inclusive Mazatlan
Pueblo Bonito Emerald Bay Resort All Inclusive
Pueblo Bonito Emerald Bay Mazatlan
Pueblo Bonito Emerald Bay
Pueblo Bonito Emerald Bay All Inclusive Mazatlan
Pueblo Bonito Emerald Bay Resort Spa All Inclusive
Pueblo Bonito Emerald Bay Resort Spa All Inclusive
Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive Mazatlán

Frequently asked questions

Does Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive offer free cancellation for a full refund?
Yes, Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive?
As of 27 November 2022, prices found for a 1-night stay for 2 adults at Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive on 28 November 2022 start from €418, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive?
Yes, there are 3 outdoor pools and a children's pool.
Are pets allowed at Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive?
Yes, there's free self and valet parking. Parking spaces may be limited.
Is an airport shuttle service offered by Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive?
Yes, an airport shuttle is available. The charge is USD 40 per person roundtrip.
What are the check-in and check-out times at Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive?
You can check in from 4:00 PM - 4:00 PM. Check-out time is 11 AM. Express check-in and check-out and contactless check-out are available.
What is there to do at Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive and nearby?
Have fun with on-site activities such as snorkelling and volleyball, and practise your swing on the tennis courts. Additional recreation on-site includes volleyball and yoga. Indulge in a treatment at the spa, soothe your senses in the hot tub or go for a swim in one of the 3 outdoor swimming pools. Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive also has 4 bars, a private beach and a sauna, as well as a fitness centre and a garden.
Are there restaurants at or near Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive?
Yes, there are 5 on-site restaurants, featuring al fresco dining and international cuisine. Nearby restaurants include La Marina Restaurant (5.6 mi), Angelo's (5.7 mi) and Cilantro's (5.8 mi).
Does Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive have self-catered rooms fitted with kitchens or kitchenettes?
Yes, a kitchenette is available in every room, and also includes a stovetop, a fridge and a microwave.
What's the area around Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive like?
Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive is a short 19-minute walk from Witches Beach and 19 minutes' walk from Mazagua Aquatic Park. Travellers say that this property is in a good location.

Overall score and ratings

8.6

Fabulous

9.0/10

Cleanliness

8.9/10

Staff & service

8.5/10

Amenities

8.7/10

Property conditions & facilities

8.9/10

Eco-friendliness

10/10 Exceptional

Birthday celebration
Fantastic resort. Excellant and friendly staff.
tania, 4-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Ricardo, 4-night trip
Verified Hotels.com guest review

6/10 Good

Marisol, 2-night trip
Verified Hotels.com guest review

8/10 Very good

Raul, 4-night trip
Verified Expedia guest review

10/10 Exceptional

Great summer family vacation
Guadalupe, 4-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Everyone work so hard to give the best service.
Rigoberto, 4-night family trip
Verified Expedia guest review

6/10 Good

We have visited this hotel a few times now but this by far was the worst. When we arrived my kids were excited for the main pool by Cordialere restaurant and it was closed not sure for what reason, we went into a different pool in the hotel and everything seemed to have closed early. We we’re not able to order any drinks or food. No servers around. My husband went to the nearby restaurant Cordialere for drinks and they gave him a hard time. They said people we were getting drinks for needed to be there. We had a family of 6, 3 adults and 3 kids. Such an inconvenience! Kids were at the pool and it was a long walk for us to take them. On a different occasion we went for dinner and we ordered a pizza for takeout since the kids were tired and stayed in the room, apparently takeout is not allowed anymore and room service now charges a fee too. Just not the same experience as before. We also, visited the other hotel Pueblo Bonito and it was hard just get towels. We won’t be visiting anytime soon.
Veronica, 4-night family trip
Verified Expedia guest review

8/10 Very good

The hotel is very beautiful. However, it is pretty far away from all the activities. The food wasn't that great needed flavor and salt. Their sofa bed is very uncomfortable and they didn't have extra beds available.
Maricruz Pat, 5-night family trip
Verified Expedia guest review

10/10 Exceptional

The staff was very friendly, the food very good, the pools and rooms were great, really loved the hotel. Special mention for Yolanda at the SPA, she was very friendly and helpful.
MIRIAM MURRA, 3-night family trip
Verified Expedia guest review

2/10 Poor

Nubia, 4-night trip
Verified Expedia guest review