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All properties in Playa del Carmen, Quintana Roo, Mexico
1 room, 2 adults

Viceroy Riviera Maya, Playa del Carmen

5-star5 stars
Playa Xcalacoco Frac 7, Playa del Carmen, QROO, 77710, Mexico

Upscale beach resort with spa, near Grand Coral Golf Riviera Maya
  • Free WiFi
  • Collect nightsYou can collect® Rewards nights here
Tasty breakfast
Great location
Great room
Value for money could be better
121See all 121 reviews
From 1,410 reviews

TripAdvisor Traveller Rating

Viceroy Riviera Maya, Playa del Carmen

from $559
  • Luxury Villa, 2 Queen Beds
  • Luxury Villa King
  • Royal villa
  • Beachfront Villa
  • Premium Villa
  • Villa, Ocean View
  • Signature Villa
  • Two Level Villa, Ocean View

What’s around Viceroy Riviera Maya, Playa del Carmen


  • Grand Coral Golf Riviera Maya - 44 min walk
  • El Camaleon Mayakoba Golf Course - 3.1 mi / 4.9 km
  • Quinta Avenida - 4.5 mi / 7.3 km
  • Mamitas Beach Club - 5.2 mi / 8.3 km
  • Playa del Carmen Main Beach - 5.3 mi / 8.5 km
  • Punta Esmeralda Beach - 4.2 mi / 6.7 km
  • Plaza Las Americas - 5 mi / 8 km
  • Tres Rios Ecopark - 5.2 mi / 8.4 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 45 min drive
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 106 min drive
  • Valet parking (surcharge)
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)

At a glance

Key facts


  • 41 rooms


  • Check-in time 3 PM-midnight
  • Check-out time is noon
24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to make arrangements.

Required at check-in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 16

Travelling with others


  • Children (12 years old and younger) not allowed

  • No cribs (infant beds)


  • Pets allowed *

  • Up to 9 kg


  • Free WiFi and wired Internet access in public areas

  • Free WiFi and wired Internet access in rooms



  • Airport shuttle (available 24 hours) *


  • Valet parking *


  • Area shuttle *

Other information

  • Smoke-free property
  • All-inclusive rates available
* See small print for additional details or extra charges

At the resort

Food and drink
  • 2 restaurants
  • Bar/lounge
  • Snack bar/deli
  • Poolside bar
  • 24-hour room service
Things to do
  • Pilates classes on site
  • Yoga classes/instruction on site
  • Bicycle rentals nearby
  • Ecotours nearby
  • Golf lessons available nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Mountain biking nearby
  • Parasailing nearby
  • Sailing nearby
  • Scuba diving nearby
  • Skydiving nearby
  • Snorkeling nearby
  • Surfing/boogie boarding nearby
  • Windsurfing nearby
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Hair salon
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Library
Languages Spoken
  • English
  • Spanish

In the apartment

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Ceiling fan
  • Minibar
  • Espresso maker
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Hypo-allergenic bedding available
  • Turndown service
  • Premium bedding
Things to enjoy
  • Private plunge pool
  • In-room massage available
  • Separate sitting area
  • Furnished patio
Freshen up
  • Designer toiletries
  • Hair dryer
Be entertained
  • 42-inch flat-screen TV
  • Satellite TV channels
  • DVD player
Stay connected
  • Free newspaper
  • Free WiFi
  • Free local calls
Food and drink
  • Free bottled water
  • Daily housekeeping
  • In-room safe
  • Access via exterior corridors

Special features

All inclusive

All-inclusive room rates at Viceroy Riviera Maya are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).


Wayak has massage/treatment rooms. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and facials. The spa is equipped with a sauna and a spa tub.

The spa is open daily.


La Marea - This beachfront restaurant serves dinner only. Open daily.

Coral Grill and Bar - This beachfront restaurant serves breakfast, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.

Library Lounge - Onsite cocktail bar. Open daily.

Viceroy Riviera Maya, Playa del Carmen’s small print

Also known as

  • Riviera Maya Viceroy
  • Tides Riviera Maya Resort
  • Viceroy Riviera Maya Playa Del Carmen, Mexico
  • Viceroy Riviera Maya Resort Playa del Carmen
  • Viceroy Riviera Maya Resort
  • Tides Riviera Maya Resort
  • Ikal Del Mar
  • Tides Riviera Maya Hotel
  • Viceroy Riviera Maya Playa Del Carmen
  • Viceroy Maya
  • Viceroy Maya Riviera
  • Viceroy Riviera
  • Viceroy Riviera Maya
  • Viceroy Riviera Maya Hotel
  • Viceroy Riviera Maya Hotel Playa del Carmen
  • Viceroy Riviera Maya Playa del Carmen
  • Tides Riviera Maya Hotel


This property does not have elevators.

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

Optional extras

Valet parking costs USD 8 per day

Pets are allowed for an extra charge of USD 50 per pet, per night

Airport shuttle service is offered for an extra charge of USD 240 per vehicle (roundtrip)

Area shuttle service is offered for an extra charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

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Recent reviews

Exceptional 9.6 From 121 reviews

Viceroy Riviera Maya, Playa del Carmen
Best. Service. Ever. Beautiful, private, perfect.
We love this place. We get the best service in the world here. Been back three times, and we will keep coming back because of the amazing staff, like our friend, Hugo! Ask for him & he'll make sure you're treated like royalty 💛
Rebecca, usRomance trip
Viceroy Riviera Maya, Playa del Carmen
Beautiful hidden boutique property, not tucked behind one of the big resort facades. At first we were wondering what we would find at the end of the road but it was incredible! The details were amazing throughout. Lush landscape, beautiful villas, gorgeous use of natural materials such as wood and stone, tasteful, light furnishings and seaside decor, delicious food, and wonderful, attentive people and service. Felt like we were being welcomed home. The spa was fabulous too! My only complaint (which is not something the hotel can really fix) is that the ocean is quite rocky and not very good for swimming. This is a problem throughout the area though so definitely not site specific. They do provide water shoes though. And they work SO hard to clear the seaweed and keep the sand soft and beautiful. I was thoroughly impressed and loved our stay.
A Traveler, us3 night trip
Viceroy Riviera Maya, Playa del Carmen
Great romantic hotel
We had an excellent stay at the Viceroy. Very romantic and secluded hotel. Service is great and the quality of food is amazing. I would have enjoy a true espresso in the morning, and a better music soundtrack updated to the current period of the day and mood. Thank you for a great stay
Rene, us3 night romance trip
Viceroy Riviera Maya, Playa del Carmen
Viceroy ---a great getaway
Beautiful resort---bungalows were fantastic---all of them very private---great accommodations! Very well maintained--service was over the top! All staff were very friendly and very helpful. Private patios and private spas were fantastic! Room service great! Would advise going all inclusive as food and drinks were pricey but good! The beach is not a very good swimming beach---big rocks! Great palapas on beach! Beautiful pool! WE will go again but will only go All Inclusive
alice, usRomance trip
Viceroy Riviera Maya, Playa del Carmen
Couples Rejoice.
This is the place for couple time to chill and reconnect. Not much to distract you and the jungle casita setting makes you feel remote. Top notch amenities and over the top service from a small be everywhere staff. Only hiccup is the size of the two resorts on each side turn this quiet strip of beach into jet ski and parasail central. Not a huge issue and you can isolate pretty easily. Very under-rated restaurant that serves upscale traditional Mexican faire. Easy cab into Playa a couple of nights for some nightlife and street scene.
James, us5 night romance trip

See all reviews

Viceroy Riviera Maya, Playa del Carmen

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