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All hotels in Playa del Carmen, Quintana Roo, Mexico
1 room, 2 adults

Viceroy Riviera Maya, Playa del Carmen

5-star5 stars
Playa Xcalacoco Frac 7Playa del CarmenQROO77710Mexico

Upscale beach resort with spa, near El Camaleon Mayakoba Golf Course
  • Free WiFi
  • Collect nightsYou can collect Hotels.com® Rewards nights here
Exceptional9.6
Breakfast
Tasty breakfast
Room
Great room
Food
Delicious food
Value for money
Value for money could be better
119See all 119 Hotels.com reviews
From 1,352 reviewsTripAdvisor Traveller Rating

Viceroy Riviera Maya, Playa del Carmen

from $399
  • Luxury Villa, 2 Queen Beds
  • Luxury Villa King
  • Royal villa
  • Beachfront Villa
  • Premium Villa
  • Villa, Ocean View
  • Signature Villa
  • Two Level Villa, Ocean View

What’s around Viceroy Riviera Maya, Playa del Carmen

Landmarks

  • Grand Coral Golf Riviera Maya - 44 min walk
  • El Camaleon Mayakoba Golf Course - 3.1 mi / 4.9 km
  • 28 de Julio Square - 3.3 mi / 5.3 km
  • Guadalupe Church - 3.9 mi / 6.4 km
  • Punta Esmeralda Beach - 4 mi / 6.4 km
  • Plaza Las Americas - 5 mi / 8 km
  • Mario Villanueva Stadium Madrid - 5.1 mi / 8.2 km
  • Mamitas Beach Club - 5.2 mi / 8.3 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 44 min drive
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 105 min drive
  • Valet parking (surcharge)
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)

At a glance

Key facts

Hotel size

  • 41 apartments

Arriving/leaving

  • Check-in time 3 PM-midnight
  • Check-out time is noon
24-hour airport shuttle service is available on request. Contact the property in advance to make arrangements.

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 16

Travelling with others

Children

  • Children (12 years old and younger) not allowed

  • No cribs (infant beds)

Pets

  • Pets allowed *

  • Up to 20 lb

Internet

  • Free WiFi and wired Internet access in public areas

  • Free WiFi and wired Internet access in rooms

Transportation

Transfers

  • Airport shuttle (available 24 hours) *

Parking

  • Valet parking *

Offsite

  • Area shuttle *

Other information

  • Smoke-free property
  • All-inclusive rates available
* See small print for additional details or extra charges

At the resort

Food and drink
  • Cooked-to-order breakfast daily (surcharge)
  • 2 restaurants
  • Bar/lounge
  • Snack bar/deli
  • Poolside bar
  • 24-hour room service
Things to do
  • Free beach cabanas
  • Beach sun loungers
  • Outdoor pool
  • Health club
  • Full-service spa
  • Spa treatment room(s)
  • Beach umbrellas
  • Spa tub
  • Beach towels
  • Steam room
  • Sauna
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Hair salon
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Library

In the apartment

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Ceiling fan
  • Minibar
  • Espresso maker
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Hypo-allergenic bedding available
  • Turndown service
  • Premium bedding
Things to enjoy
  • Private plunge pool
  • In-room massage available
  • Separate sitting area
  • Furnished patio
Freshen up
  • Designer toiletries
  • Hair dryer
Be entertained
  • 42-inch flat-screen TV
  • Satellite TV channels
  • DVD player
Stay connected
  • Free newspaper
  • Free WiFi
  • Free local calls
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe
  • Access via exterior corridors

Special features

All inclusive

All-inclusive room rates at Viceroy Riviera Maya are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Spa

Wayak has massage/treatment rooms. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and facials. The spa is equipped with a sauna and a spa tub.

The spa is open daily.

Dining

La Marea - This beachfront restaurant serves dinner only. Open daily.

Coral Grill and Bar - This beachfront restaurant serves breakfast, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.

Library Lounge - Onsite cocktail bar. Open daily.

Viceroy Riviera Maya, Playa del Carmen’s small print

Also known as

  • Riviera Maya Viceroy
  • Tides Riviera Maya Resort
  • Viceroy Riviera Maya Playa Del Carmen, Mexico
  • Viceroy Maya
  • Viceroy Maya Riviera
  • Viceroy Riviera
  • Viceroy Riviera Maya
  • Viceroy Riviera Maya Hotel
  • Viceroy Riviera Maya Hotel Playa del Carmen
  • Viceroy Riviera Maya Playa del Carmen
  • Tides Riviera Maya Hotel

Policies

This property does not have elevators.

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

Optional extras

Valet parking costs USD 8 per day

Breakfast costs between USD 10 and USD 30 per person (approximately)

Pets are allowed for an extra charge of USD 50 per pet, per night

Airport shuttle service is offered for an extra charge of USD 240 per vehicle (roundtrip)

Area shuttle service is offered for an extra charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

Recent reviews

Exceptional 9.6 From 119 reviews

Viceroy Riviera Maya, Playa del Carmen
Exceptional10.0
Beautiful hidden boutique property, not tucked behind one of the big resort facades. At first we were wondering what we would find at the end of the road but it was incredible! The details were amazing throughout. Lush landscape, beautiful villas, gorgeous use of natural materials such as wood and stone, tasteful, light furnishings and seaside decor, delicious food, and wonderful, attentive people and service. Felt like we were being welcomed home. The spa was fabulous too! My only complaint (which is not something the hotel can really fix) is that the ocean is quite rocky and not very good for swimming. This is a problem throughout the area though so definitely not site specific. They do provide water shoes though. And they work SO hard to clear the seaweed and keep the sand soft and beautiful. I was thoroughly impressed and loved our stay.
A Traveler, us3 night trip
Viceroy Riviera Maya, Playa del Carmen
Exceptional10.0
Great romantic hotel
We had an excellent stay at the Viceroy. Very romantic and secluded hotel. Service is great and the quality of food is amazing. I would have enjoy a true espresso in the morning, and a better music soundtrack updated to the current period of the day and mood. Thank you for a great stay
Rene, us3 night romance trip
Viceroy Riviera Maya, Playa del Carmen
Exceptional10.0
Viceroy ---a great getaway
Beautiful resort---bungalows were fantastic---all of them very private---great accommodations! Very well maintained--service was over the top! All staff were very friendly and very helpful. Private patios and private spas were fantastic! Room service great! Would advise going all inclusive as food and drinks were pricey but good! The beach is not a very good swimming beach---big rocks! Great palapas on beach! Beautiful pool! WE will go again but will only go All Inclusive
alice, us2 night romance trip
Viceroy Riviera Maya, Playa del Carmen
Exceptional10.0
Couples Rejoice.
This is the place for couple time to chill and reconnect. Not much to distract you and the jungle casita setting makes you feel remote. Top notch amenities and over the top service from a small be everywhere staff. Only hiccup is the size of the two resorts on each side turn this quiet strip of beach into jet ski and parasail central. Not a huge issue and you can isolate pretty easily. Very under-rated restaurant that serves upscale traditional Mexican faire. Easy cab into Playa a couple of nights for some nightlife and street scene.
James, us5 night romance trip
Viceroy Riviera Maya, Playa del Carmen
Exceptional10.0
Superb cozy hotel
Wonderful!!!
Toby, us3 night romance trip

See all reviews

Viceroy Riviera Maya, Playa del Carmen

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